Business ProfileforLucore Auto

I had scheduled an appointment on February 6th 2023 with Lucore Automotive Services at 8:00am. The car “symptoms” I gave were as follows. (2014 jeep grand Cherokee) Jeep over heated 1x No heat coming from the front dash or floor (only coming out from on top of dash and back window, setting you typically use to defrost windshield and or back window) Smart Screen works aside from using heat functions. All dials/ buttons below screen do not work and eco button flashes. I SPECIFICALLY told them it could be a few things 1) fuse is bad 2) need a coolant flush Or 3) there is a clog The worker at the desk said “well let’s not get ahead of ourselves and see what the diagnostic says” Calls later on and tells me I need to replace the whole ICS ( integrated central stack/ climate control… the whole screen and dials/ buttons below it) I obviously decline the work because the screen works. Only thing that doesn’t work is the heat functions. I then go to auto zone, look for the 49 fuse ( fuse for the ICS system.) replace it and EVERYTHING WORKS. I’m upset because they charged me 240$ for a diagnostic that was not correct. Even if (hypothetically) I went ahead and replaced what he said was “needed” to be replaced the new parts wouldn’t of worked because AGAIN THE FUSE was bad and they didn’t check the fuse like I asked them too. All I want is a refund and to never deal with this company again. (The fuse cost like 5$ and took a min or two to replace)