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Business Profile

Wholesale Slippers

R.G. Barry Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Slippers.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ********-4 items ordered /shipped on September 6, 2022. Three of the items do not fit and I have requesting a return address/label for the items since Friday, September 16th. Website Dearfoams acknowledges the order number but no response of the request for a return label/shipping address. These are three items I would like to return before the 60 days and I am not able to get a refund for shoes that do not fit. This has been one of the poorest in customer response. The company may need to look at the consistency of sizing. Three items from Order # ********- to return.
    Women's Melanie Colorblocked Microfiber Terry Thong 51723-10022-M 2.0
    Women's Melanie Colorblocked Microfiber Terry Thong 51723-00462-M 1.0

    Business Response

    Date: 10/05/2022

    Hello *****,

    Order number ******** has been refunded in two separate transactions on 10/04 in the amounts of $11.52 + $23.04 for a total of $34.56.
    We apologize for the delay....please reply to the ticket sent to you from Consumer support if you have any further questions.

    Thanks
    *******
    Customer Service Manager

    Customer Answer

    Date: 10/15/2022

    I accept the business's response to resolve this complaint.

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ii purchased a Baggallini backpack online on 9/4/22 for $120.73. On 9/10/22 I received an email saying my order ******** had been delivered. I found no package by my front door, nor did my neighbors received a package meant for me. On 9/12/22 I called Baggallini Customer Service, and the representative confirmed that my house # was not included on the shipping address and that the backpack would either be replaced or refunded. I received an email from R.G. Barry confirming the lack of house # on shipping address and to submit a reply with details of what had happened and my correct address. Since then I have tried to call R.G. Barry and Baggallini Customer Service numerous times - no one answers the phone (even the extension for placing an order!) and left 2 messages with no response. I had hoped to take the backpack on a trip but it's too late for that.

    Business Response

    Date: 10/05/2022

    Hello *****,

    Order Number ******** has beeen refunded to your credit card in the amount of $120.73 on 10/04
    We apologize for the delay in your refund.
    If you have any further questions please respond to the ticket that you received from our
    Consumer support team.

    Thanks
    Anthony
    Customer Service Manager

    Customer Answer

    Date: 10/11/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.

    Regards,



    ***** ***********

  • Initial Complaint

    Date:08/25/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 products from this company on July 29th. They arrived August 6th. Decided to keep 1 of them and wanted to return the other. Since this, I have emailed this company 5 times without a receiving a reply. I have called 4 times. 3 without any answers. Left name and number twice with woth 1 call back but I was work. I quickly told them I wanted to return product they said they would send me return label and never did. 1 phone I spoke to someone who said managament needed to approve the return and I would receiving a shipping label in 1-2 business days. After a week I received nothing and called 2 more times and sent 1 more email with no reply from the company. It seems to me as if they are purposely not allowing me to return the product I want to return.

    Business Response

    Date: 09/02/2022

    We spoke with the consumer on Friday 8.27 and sent a return label for the item.  We consider this issue closed.

    Customer Answer

    Date: 09/13/2022

    I accept the business's response to resolve this complaint.

  • Initial Complaint

    Date:08/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to make a purchase online from dearfoams.com and I never pressed submit to the order. I never received a confirmation purchase email or anything reflecting any type of purchase or invoice, or display image showing an order under my brand new dearfoams account. However, it shows the money was debited from my Card Account (shown in the attached screenshot image).

    Aug 13, 2022 (date of incident)


    I would like a full refund of $38.55.

    Business Response

    Date: 09/02/2022

    We have contacted the customer and explained that no
    order was submitted at the time he was shopping the site.  A hold was placed on the card which
    would drop off within 72 hours or 3 business days depending on his banks hold /pending process.  We are awaiting a
    reply to ensure the hold was resolved in the normal course of business.  

R.G. Barry Corporation is NOT a BBB Accredited Business.

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