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Business ProfileforThe Ohio Center for Oral, Facial & Implant Surgery
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1575 Cross Creeks Blvd, Pickerington, OH 43147-8237
- BBB File Opened:
- 4/20/2010
- Alternate Business Name
- Pickerington Manor Jaw & Facial Surgery
- Business Management
- Aaron Delong
- Dr. Manraj S Bath
- Contact Information
Principal
- Dr. Manraj S Bath
Customer Contact
- Dr. Manraj S Bath
- Additional Contact Information
Fax Numbers
- (614) 322-7900Primary Fax
Email Addresses
- Primary
- (614) 322-7900
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My son ****** *. was scheduled to have his wisdom teeth removed on 04/16/24 by Dr. ****. I was in communication with Dr. ****'s office 5 to 6 times between 02/2024 and 03/2024 to obtain his treatment plan and my out-of-pocket costs.
After several failed attempts to speak w/ someone in billing the receptionist provided a verbal breakdown and advised I would need to pay $897. When I questioned the amount, she advised that I would be refunded the difference once the insurance paid and that it just takes a while for them to pay.
On 04/8/24 I received an invoice via text message advising me to pay an additional $897 that I was unaware of. I then requested to cancel the appointment on 4/10 which was prior to the 48-hour cancelation policy. I was advised then that I was not eligible for a refund because of a 2019 balance. I was advised that the pre-authorization from ***** was rejected in Sept 2019. I never received a physical bill, call or an email regarding this.
The dispute window for ***** would have closed 9/2020 and my address was entered as * vs ***. They are unsure why their in-house billing never reached out to me, which is unfair and the reason for my dispute. If my address was incorrect on their end, they certainly have had my email address and telephone number this entire time.
Because of their negligence they are now withholding funds for a service that was never rendered. I was also not advised of this outstanding balance until I requested a refund. This should have been mentioned when I first made contact in 9/2020 to see if Jayden needed to be seen by Dr. **** before committing to play basketball that year.
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