Business ProfileforNorth Star Engineered Products

North Star Engineering (NSEP) refurbished our fruit slicing machine in 2021. Included in that machine are blade and plunger sets used for cutting apples. Following the successful refurbishment, we ordered a set of orange slicing dies. This order was requested on November 8, 2021. We were told to expect a 4-5 week lead time. Subsequently, we ordered a backup set of apple slicers. Since ordering the orange slicers in 2021, we have received excuse after excuse from ***** **********, who is the Inside Sales and Service Manager and our contact at NSEP. One set of slicers was allegedly shipped from China to NSEP, but they were deemed unacceptable. Materials were allegedly stuck in customs for months at one point. We received a set with screw holes that did not align with the machine’s screw holes and therefore, they could not be attached. We received one set that had pushers that did not line up with the cutters. In short, we received excuse after excuse and products that were non-functional. And today, we still do not have the items we ordered - after over 18 months. We have been waiting almost two years to launch an entire line of business as a result of the lack of urgency on the part of Mr. ********** and the team at NSEP. We have been waiting more than 18 months to receive acceptable, functional parts that were estimated to have a 4-5 week lead time. ************************************ clearly states that the Wedge Maestro Jr. Apple Treatment System has “Blade and plunger options” in the following sizes: “Wedge - 4, 8, 12, 16 segments.” The problem is receiving them in a functional form.