Complaints

This profile includes complaints for RCD Sales Company, LTD.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  RCD Sales Company, LTD.

  10176 Lynns Rd Pataskala, OH 43062

  
• 

  RCD Sales Company, LTD.

  6700 E State Route 37 Sunbury, OH 43074-9551

  
• 

  RCD Sales Company, LTD.

  1604 Medina Road Medina, OH 44256

  
• 

  Avalon RV Center

  34155 Lorain Road Elyria, OH 44039

• 

  RCD Sales Company, LTD.

  1990 Hebron Rd Heath, OH 43056-1007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I decided to visit ****** located in ************* right after my sons appointment Monday April 14th. We looked at a camper and decided to speak to an agent regards to purchasing it. The agent then handed me a couple papers on information about the camper and scheduled a see through for Wednesday April 16th. The agent then said a $500 required deposit is needed. I gave him my card info, hours later they deducted $500 from my bank. I called Wednesday morning stating that we no longer interested in purchasing the camper. They stated that the camper was cleaned out already and we must purchase it regardless. I still said no, and would like a refund for the $500. They stated it was nonrefundable although they did not disclose this and did not sign any documents stating that the deposit was non-refundable. They said they will try to refund me. On Wednesday afternoon I noticed that a $500 was refunded back, but looked again hours later they took it out again. I find this very unfair and unprofessional from them. We already had bad experience with them while we were there. And they will not refund me for the amount that was supposedly going towards a camper if we purchase it. We did not buy any camper. I would like my $500 back.

  

  Business Response

  Date: 04/21/2025

  Customer came in on Monday to purchase a used camper.  We collected a $500 deposit as we do on every transaction, as their commitment to buy the camper and arranged for it to be ready for pick up on Wednesday.  The customer called us on Wednesday and backed out of the deal.  The deposit is usually non-refundable, but an exception was made on that particular deal that day and the card was refunded.  It was clearly explained to the customer that the transaction may take up to 48hrs to completely process.  In this case, the customer waited less than ***** and then sent this complaint.  The deposit was refunded properly, and this complaint was unwarranted. 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/29/2024 I entered into a contract with RCD to purchase a 2018 travel trailer and paid an extra $795 to have it inspected both mechanically and electrically and was told that everything was fine with the unit in question when I went to retrieve it today 8/30/2024. On our way home after a few miles on I70 I needed to hit the brakes, and the camper brakes were extremely weak at which time I slowed to a crawl until I could get off the interstate. I called RCD and was told to bring it back so a tech could look at it which I did it took about another hour and a half for them to tell me to leave it till Tuesday to be looked at which infuriated me. I want to know why the bad brakes were not found in the inspection I paid for and put my wife and myself and other drivers on the road in serious jeopardy and cost me 4 days of prepping for my annual camping trip next weekend. I am asking reimbursement of the $795 inspection fee that I believe was never performed other than plugging it in and checking the lights.

  

  Business Response

  Date: 09/06/2024

  Good Morning,

       This complaint appears to have been submitted on Friday evening.  We addressed the customer's concern first thing Saturday morning and he picked up the unit on Saturday 9/1 around 1pm.  

       We did complete the inspection that the customer paid for.  In fact while doing that inspection we found that the breakaway switch was not working so it was replaced.  Once replaced we pulled the breakaway cable so there was power going to all 4 brake magnets and did an amp draw.  We had an amp draw of 12 amps which is within specs for all 4 magnets to be operating.  We then set the breakaway switch back to normal, jacked the door side tires up off the ground, spun them and pulled the breakaway switch and the wheels stopped turning.  This was duplicated for the off door side as well.  The customer was concerned with the amount of travel before he felt like the unit was stopping.  It was considerably longer than what he was used to with the unit he traded in.  He indicated that with his trade when he engaged the emergency brake that the unit brakes would stop his truck as well.  We explained to the customer that is not how the braking system on the trailer was designed.  It is designed to assist stopping not be able to stop both truck and trailer.  We did go ahead and adjust the brakes so there was a shorter travel time before they engaged and the customer was satisfied at pick up on Saturday Sept 1st.  Attached are pictures of the inspection notes, that the inspection was quality checked by a shop ******* and the amp draw before and after the brakes were adjusted.

       We feel that this issues has been rectified.

  Thank you,

  ***************************

  Service Manager RCD RV Pataskala

• Initial Complaint

  Date:07/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The camper was definitely not as described.The sale was manipulated This was done by falsely advertising and claiming that the camper was in ready to use condition, with only one floor that needed replacing.

  

  Business Response

  Date: 07/30/2024

  We try to do everything we can to be as accurate as possible with the condition of a camper.  The customer purchased a 16 year old $7k camper that had obvious issues that were relayed to the customer.  It is nearly impossible to convey every detail of a camper that age and condition.  We have been in touch with the customer and have worked out a solution.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took Camper in with zero issues for normal maintenance. After picking up camper it was driving as if it had lost power and the check engine came on. Turned around only making it about half mile down road and drove directly back. After talking with mechanic friend and Ford dealership it was determined the oil was likely over filled. We asked for a picture and that picture indicated where it was obviously over filled. When we went in to take our own picture, maybe 30 min later our camper was gone as they had attempted to fix with another pil changed. Worker walked in from test drive and stated "Nope still missfiring on cylinder 8"

  

  Business Response

  Date: 03/07/2024

  We have looked into this issue and have taken immediate steps to rectify the situation.  Our top priority is to ensure that our customers are satisfied and their concerns are addressed promptly and effectively.  Our management team has been in contact and a resolution has been reached with the customer.  Should you have any other concerns, please do not hesitate to reach out to us.  Thank you for bringing this matter to our attention and we look forward to serving you better in the future.

  Customer Answer

  Date: 03/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  RCD fixed the issue in an extremely timely manner. 
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  T 1922 Spring**** travel trailer mini in July 2022 brand new only 8 mons. old.
  We took a vacation and the hot water caught on fire. It cost $1386. 69. to repair.
  RCD Sales Co. won't cover it under warranty. They made me pay for it.
  Also, The refrigerator handle broke, the jack underneath rusted all out.
  I want a refund of $ 1386.69.

  

  Business Response

  Date: 05/23/2023

  Dear **** & ******* *****,

   

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have been working and doing everything possible to get you back out and camping as soon as possible.

  It appears that the water heater issues that you were experiencing was due to the dry firing of the water heater. The RV manufacturer and the manufacturer of the have component have continued to stand behind their initial response of denying any warranty coverage on this claim. RCD made multiple attempts (see attached documentation) to both companies to try and get this water heater covered under the terms of the customer's warranty. The dry firing of the RV appliance is not due to a work in craftsmanship or manufacturing defect per the suppliers and makes that a non-warrantable issue. In good faith RCD RV has provided the customer with a fair estimate to replace the water heater, and the customer verbally approved the charges to replace the water heater. The customer also notified RCD of two other issues during this appointment that the RV manufacturer, Keystone RV, approved under the customer's manufacturer warranty. As of this time all of the repairs are completed, and the RV is ready for pick up from RCD RV Supercenter. The amount owed from the customer at pick up, is the amount the customer verbally agreed on, which is $1,386.69. 

  Thank you for your business and please reach out to myself our the staff of RCD RV Supercenter if you have any further questions or concerns.

   

  ***** *****

  Service Manger

  RCD RV Supercenter

  **** ****** ****
  
  ****** ** *****

  ###-###-####

  [email protected]

  www.rcdrv.com

   

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 9/22/2022
  Service Provided: Replaced two RV 5th Wheel black tank dump valves
  Amount Charged: $2510.20
  Amount Warranty Covered: $797.64
  Amount We Paid: $1712.56
  
  We were originally billed a total of 12 hours labor to remove and replace (R&R) the underbelly material. Page 4 of our bill clearly shows this. Our warranty company told us they only cover three hours of labor for the underbelly and the reason being, their labor cost estimate says it only takes three hours to complete the required task. We did complain to RCD concerning the excessive hours billed and were offered a 1.5 hour credit. We felt we had no recourse except to pay our bill. We contacted a service manager from another RV sales and service center and confirmed what our warranty company told us of only taking up to three hours to complete the task of removing and replacing the underbelly. This was further confirmed when we removed and replaced the underbelly ourselves for another issue. We feel RCD Sales should reimburse us for the excessive hours we paid.

  

  Business Response

  Date: 10/27/2022

  Good afternoon,

       I have researched your concern and found that we did make some errors.  My tech didn't have the detailed notes of all of the items that needed to be removed and replaced to be able to drop the underbelly in two separate areas of the unit to access the gate valves. They just said they needed to remove the underbelly and gave an estimated labor time.  The advisor didn't ask for additional notes and didn't properly flat rate the job so that when he called the extended warranty company so he could challenge the time they were wanting to give vs. what the tech was asking for.  Extended service definitely underpaid for this job but we did that to ourselves.  I have coached both of my employees on the importance of the missed steps.  

       As we discussed on the phone we will be issuing you credit per the agreed upon form of payment.  Also, as discussed if in the future you have a concern and feel like it isn't being addressed accurately please ask to a manager so we can see look into the situation and find an amicable resolution while you are still on the lot.

  Thank you,

  ****** *******

  Service Manager

       I

  Customer Answer

  Date: 10/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ********* ********

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/24/22 went to see about a motorhome, and was told to put a $500 deposit down to put the RV on hold while the salesperson established financing. I decided not to go with the deal the next day and the company will not give a refund of $500 back. Further examination and closer inspection of the sales receipt at home and use using a magnifying glass I saw in super small print on the form I was signing that deposits were nonrefundable. The disclaimer was not legible and needed to use other means to read the typeface. I feel I was misled by the sales rep, and there was no meeting of the minds in the contract.

  

  Business Response

  Date: 09/07/2022

  Mr. ***** came to purchase a unit form RCD RV on 07/23/2022.  Mr. ***** changed his mind and decided he didn't want to purchase. His deposit was refunded on 07/30/2022 as you can see his receipt in the attachments. It was refunded to the same card that we took the deposit from.  If Mr. *****s money has not posted to his account, I would like for him to reach out to me so we can further investigate his refund and get his money back to him. We apologize if there was a mistake and will get it resolved. 

  Customer Answer

  Date: 09/08/2022

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 jayco and noticed at the access panel it had a leak, insulation was soaked. Called them promised me a service appointment, didn't hear from them until I called back 3 weeks later now having problems with the electric!!!! At this point I had only had the camper 3 weeks! Lights were flickering, smoke coming from stove, frig not working! They came and picked it up on a Saturday. I called Monday Trish basically called me a liar saying nothing was wrong. Told me she didn't have time to talk to me and wasn't at work but texted me less than 5 minutes later and said to give her my husband's number, she could magically speak with him! Well she called and told him the same thing, he got mad and told her don not call him a liar he knows what was going on! She said they would look again and call back the following day. No call so I texted her, her response was im busy have no idea what's going on. Still no word!!! They are rude and give not a damn about their buyers!!!!

  

  Business Response

  Date: 09/07/2022

  Good afternoon,

       Mr. and Mrs. ********* unit arrived on our lot on 8/27.  The following Monday Mrs. ******* called in to check on the unit and I advised that I was just working on getting it wrote up and confirmed the issues she was having.  We had gotten the unit through the shop on 8/30.  At that time we were not ablet to duplicate the concerns that they were having and I wanted to get them an update so I text them a copy of the work order that they have supplied so they could see the tech notes of everything we had checked.  At no time did I call anyone a liar, in fact a screen shot of the text that was sent to the customer is attached.  I actually asked questions to gather more information to see if there was something else going on that we could check to make sure we did our due diligence.  This correspondence occurred after normal business hours.  I often work from home at night to do updates, order parts and other work.  The Dealership Software we use to create work orders allows us to send text messages out of it.  I explained that since I was working from home I did not have access to the business phones but I would reach out in the morning.  However, after the customers persistence I decided it was better to call them even if it was from my personal phone.  I talked to the couple, got them calmed down and told them we would look at it again with the additional information they had provided.  

       On 8/31 Mrs. ******* did reach out for an update and my response was as follows..." I am sorry I haven't had an opportunity to get it back in. I have barely
  been at the desk today to make progress on anything. I will have an
  update for you in the morning."  I followed through on that and provided an update on 9/1 @ 11:03 am.  We still were not able to duplicate the issues.  The customer's set a time to pick up the unit later that day.  I asked them to please bring their shore cord and the surge guard they were using so we could check the electrical operation before they took the unit home.  We plugged the unit in, ran the fridge, A/C and lights.  I showed them that the batteries were charging and even went over how their surge guard worked, how to read the legend on the surge guard to be able to see what issues they may be having.  I went over the water leak, advised that we replaced the insulation that had gotten wet and the only way we were able to duplicate the water leak was when water went over the shower curtain side of the tub and seeped between the decorative panel and the floor.

       I am not sure what else we could have done differently in this situation.  We picked up their camper for them, I had two different techs look into the issues they were having, I not only worked on their repair order after normal business hours but I called them on my personal cell phone and I took at least 30 minutes going over the tests we did and operations of the unit/surge guard.

    Thank you,

  ****** *******

  Service Manager 

  RCD RV Pataskala