Complaints

This profile includes complaints for RCD Sales Company, LTD.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RCD Sales Company, LTD.

  10176 Lynns Rd Pataskala, OH 43062

  
• 

  RCD Sales Company, LTD.

  1990 Hebron Rd Heath, OH 43056-1007

  
• 

  RCD Sales Company, LTD.

  1604 Medina Road Medina, OH 44256

  
• 

  RCD Sales Company, LTD.

  PO Box 400 Etna, OH 43018-0400

  
• 

  Avalon RV Center

  34155 Lorain Road Elyria, OH 44039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:We took our new trailer out for its maiden voyage on June 12 for a four day camping trip. Within two days, the unit drained both our primary and backup batteries, leaving us without refrigeration, and the water heater functioned inconsistently. We were forced to purchase a third battery on Friday evening, which also failed by Saturday morning. The trailers total power failure cut our trip short.We are experienced boondockersoff-grid campers who do not use water, sewer, or electric hookups. We conveyed this clearly to every person during our search for a replacement trailer. On May 12, I contacted RCD RV in Pataskala, ****, about a used trailer and was assured it was suitable for off-grid camping.Our salesman, ***** *******, was repeatedly informed we exclusively boondock in remote locations. He suggested a new 2025 Keystone trailer, confirming with a colleague that it would meet our needs. We reiterated our off-grid usage to a technician and the financial officer. At no point was there discussion of requiring a generator, solar panels, or multiple batteries, all necessary to boondock with this model. The buyers order did not list these either, nor did it indicate if we owned them. Despite these multiple disclosures, the unit proved incompatible with boondocking.Before leaving, we were required to pay a $1495 fee for an equipment walkthrough though our paperwork from this is blank. Once home, we found the freezer door was out of alignment and would not close. I had to adjust this myself.After experiencing issues at camp, I contacted ******. A representative suggested running the water for thirty seconds to warm it, an impractical solution for boondockers who haul their water. Following additional failures and the purchase of a third battery, I called again on Saturday. A technician explained the trailer would only run for six hours on a battery and confirmed a generator or solar panels were essential; the refrigerator is totally electric. We now understood there wasnt a technical issue with the trailer; it was not what we thought we were sold.On June 16, I reached a manager who offered to pay up to $700 on a generator. He insisted it was our responsibility to research the trailers requirements before purchase. I asked about replacing the refrigerator with a propane model. He said they dont handle installations. Later, they offered to replace the fridge for an additional $4,800.We were sold a trailer incompatible with our needs and were never informed of the trailers reliance on equipment we did not use.We were transparent with our needs and relied on the expertise of the dealership. Instead of focusing on us, the salesman chose to share his sales goals, culminating in a sale that met his quota but failed to meet his clients expectations. We made a good-faith purchase based on repeated assurances. We deserve a resolution that acknowledges the miscommunication and the dealerships responsibility in failing to guide us appropriately

  

  Business Response

  Date: 07/28/2025

  We regret that your initial trip with the new trailer did not meet your expectations.  We want to clarify that our sales team makes every effort to match customers with the units that align with their intended use. The Hideout was shown in good faith based on the information that was provided to us. Modern RVs come equipped, a lot of the times, with all electric refrigerators as these are more sought after by a larger segment of customers looking for the conveniences of residential style offerings.
  Multiple different conversations with multiple different people have taken place.  RCD has extended different ways to make the trailer compatible with your use, including up to $700 towards the purchase of a generator, solar capabilities, a gas powered refrigerator and an extended battery bank.  We believe these efforts reflect a good-faith support to you post sale.    
  Our goal during the sales process is to provide accurate information and make helpful recommendations, but the final decision on trailer selection and setup rests with the customer. We encourage buyers to ask questions and, when needed, conduct independent research to ensure compatibility with their camping style. 

  Customer Answer

  Date: 08/04/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23652460
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ********

  Customer Answer

  Date: 08/04/2025

  I did not get a chance to write the response back into the customer complaint. I would like to talk to somebody about how I go about doing that. Anyhow, somebody could call me back, please. Thank you.

  Customer Answer

  Date: 08/04/2025

  This complaint is in regards to the purchase of a 2020 Keeystone Hideout RV from RCD sales in Pataskala, ****. I made it perfectly clear that we do not use campgrounds.  We camp in the fields and use battery power only.  I asked the salesperson if he understood this.  It is called Boon Docking.  He said he did and this trailer would do this.  I asked the operating store manager this same question and would this unit work for me. He assured me it would.  I asked the technician that was checking over my truck to make sure it was ready to tow my trailer if it would Boon Dock and he assured me it would.  Our first camp trip out we lost all power after six hours.  When I called RCD and left a message one of their technicians called me and stated that this refrigerator required electric hook up to operate, that it would not operate on battery power alone.  I was perfectly clear that we do not have electricity available in the fields.  That my wife and I strictly camp off grid.  I asked RCD that if I bought a gas power refrigerator would they install it.  They said no that they don't do that work.  Later they offered to install a new gas refrigerator for 4800 dollars.  Right now we are having the refrigerator replaced by Stoneys RV in ********* with a verbal estimate of 1000 dollars install fee on a gas refrigerator that I purchased from RECPro for ******* dollars.  This new RV purchased has ruined our summer camping season.  RCD sold us an RV that we can not use.  RCD offered 700 dollars towards a generator to run the refrigerator.  I am 71 years old and not able to handle a generator. They suggested purchasing solar panels and additional batteries. When you tell the dealer you exclusively camp off grid and they continue to sell you a unit that takes electricity it is obvious that they were only interested in making a sale.  We feel that we were discriminated against because of our age and misled as to how this trailer operated.  We feel RCD should pay this approximately 2500 dollars to make this RV capable of camping the way they assured us it would.  All the remedies were suggested to us after the sale at an additional cost.  None of *** suggested remedies were discussed as necessary to Boon Dock with this Keystone Hide Out 2025. 

  Customer Answer

  Date: 08/05/2025

  The ** camper that we purchased was a 2025 not a 2020.  I haven't been able to correct this. If you could direct me I would appreciate it.  Also I would like to know your response to this issue and what is my next step? 
  

  
  

  

  Business Response

  Date: 08/14/2025

  As stated previously, ***'s goal during the sales process is to provide accurate information and make helpful recommendations, but the final decision on trailer selection and setup rests with the customer.  There was absolutely zero discrimination due to consumer age or functionality of the trailer in this transaction.  The customers decided on the unit that they wanted to purchase and purchased it.  After using it they are deciding to change the original equipment at their choice to be more compatible with how they intend to use it.  Previous to this RCD did extend different ways to make the trailer compatible with their use including, again, up to $700 towards the purchase of a generator, solar capabilities, a gas powered refrigerator and an extended battery bank.  The consumer indicates that they are not able to handle a generator, which was not known to us at the time of the offer.  RCD will stand behind it's original offer and provide the $700 to the consumer to use towards the installation of the gas powered refrigerator.       

  Customer Answer

  Date: 08/20/2025

  I was called earlier. I believe she said her name was ******* or **********, something like that, that said I had to respond to the complaint or they were going to close the complaint. OK, I wrote a brief message as to what went on, as far as me and the wife purchasing this camper from ***. And I just, I sent it in and I just wanted to talk to somebody and make sure you received that.

  Customer Answer

  Date: 08/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23652460
  
  I am rejecting this response because:  Before purchasing this 2025 Keystone camper from RCD, I made it clear that we only camp off grid.  That is no electric and no water. I questioned our salesmen, store manager and a technician.  All assured me this camper would work for me.  Then on our first camp out we discovered the refrigerator was total electric.  Now I am having the refrigerator changed over to one that is off grid capable at an estimated cost of $2500.00.  This camper is useless to me with an electric refrigerator.  I feel we should be reimbursed this money to make this camper off grid capable the way I was assured during purchasing.  
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our camper from *** in July of 2024. We went into this establishment to buy a camper that didn't have any issues. We traded in a camper that didn't have any problems. When we bought the camper, we uh went through the camper. Check things over My husband wanted to check the roof of the camper, and when he was told he was not allowed to get on the roof for liability reasons. We were told that the roof was fine. When we.did our walk through we asked the employee if the water had been ran through the lines and were told yes. We paid to have them deliver the camper. When we hooked the water up to.the camper water ran all over the floor. When we looked at the water tank the water was a huge crack in the tank as it had water in it and it froze and busted. The water tank had to be replaced, as well as the water pump. My husband fixed those things. The sales man told us that was our problem since we bought it as is but gave us a gift card to help with a portion of the water tank. Then my husband was checking the seals on the roof and when he walked to one side of the camper almost fell through a sft spot in the roof. We have been speaking with them and their hasn't been any resolution other than they want us to bring the camper to them to give us an estimate on the repairs. We were told by management thatvthe guy who did the final inspection was let go for saying things wre ok when they really weren't. We haven't done anything wrong and feel like we have been mislead. Especially since when asked questions and weren't told the truth. When you trade in a perfectly fine camper and plan to get a camper with no major issues and instead get nothing but problems and have to make payments on it and can't sell it because of the issues it does have the only ones loosing is us!!

  

  Business Response

  Date: 08/08/2025

  Shannan, ****** and myself have been in touch over the last couple weeks. *** is actively working with the customer to resolve the issue and ensure their satisfaction.

  Customer Answer

  Date: 08/18/2025

  The issues are in the process of being worked out with us and ***. *** has picked up our camper for the repairs and until that is complete its not resolved. Once they are fixed we would be happy to close this out. 

  *** has been very helpful and so far we are all on the same page.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23633172
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 09/03/2025

  *** has worked with the customer to address their concerns and all parties are now satisfied with the results.

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I decided to visit ****** located in ************* right after my sons appointment Monday April 14th. We looked at a camper and decided to speak to an agent regards to purchasing it. The agent then handed me a couple papers on information about the camper and scheduled a see through for Wednesday April 16th. The agent then said a $500 required deposit is needed. I gave him my card info, hours later they deducted $500 from my bank. I called Wednesday morning stating that we no longer interested in purchasing the camper. They stated that the camper was cleaned out already and we must purchase it regardless. I still said no, and would like a refund for the $500. They stated it was nonrefundable although they did not disclose this and did not sign any documents stating that the deposit was non-refundable. They said they will try to refund me. On Wednesday afternoon I noticed that a $500 was refunded back, but looked again hours later they took it out again. I find this very unfair and unprofessional from them. We already had bad experience with them while we were there. And they will not refund me for the amount that was supposedly going towards a camper if we purchase it. We did not buy any camper. I would like my $500 back.

  

  Business Response

  Date: 04/21/2025

  Customer came in on Monday to purchase a used camper.  We collected a $500 deposit as we do on every transaction, as their commitment to buy the camper and arranged for it to be ready for pick up on Wednesday.  The customer called us on Wednesday and backed out of the deal.  The deposit is usually non-refundable, but an exception was made on that particular deal that day and the card was refunded.  It was clearly explained to the customer that the transaction may take up to 48hrs to completely process.  In this case, the customer waited less than ***** and then sent this complaint.  The deposit was refunded properly, and this complaint was unwarranted. 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/29/2024 I entered into a contract with RCD to purchase a 2018 travel trailer and paid an extra $795 to have it inspected both mechanically and electrically and was told that everything was fine with the unit in question when I went to retrieve it today 8/30/2024. On our way home after a few miles on I70 I needed to hit the brakes, and the camper brakes were extremely weak at which time I slowed to a crawl until I could get off the interstate. I called RCD and was told to bring it back so a tech could look at it which I did it took about another hour and a half for them to tell me to leave it till Tuesday to be looked at which infuriated me. I want to know why the bad brakes were not found in the inspection I paid for and put my wife and myself and other drivers on the road in serious jeopardy and cost me 4 days of prepping for my annual camping trip next weekend. I am asking reimbursement of the $795 inspection fee that I believe was never performed other than plugging it in and checking the lights.

  

  Business Response

  Date: 09/06/2024

  Good Morning,

       This complaint appears to have been submitted on Friday evening.  We addressed the customer's concern first thing Saturday morning and he picked up the unit on Saturday 9/1 around 1pm.  

       We did complete the inspection that the customer paid for.  In fact while doing that inspection we found that the breakaway switch was not working so it was replaced.  Once replaced we pulled the breakaway cable so there was power going to all 4 brake magnets and did an amp draw.  We had an amp draw of 12 amps which is within specs for all 4 magnets to be operating.  We then set the breakaway switch back to normal, jacked the door side tires up off the ground, spun them and pulled the breakaway switch and the wheels stopped turning.  This was duplicated for the off door side as well.  The customer was concerned with the amount of travel before he felt like the unit was stopping.  It was considerably longer than what he was used to with the unit he traded in.  He indicated that with his trade when he engaged the emergency brake that the unit brakes would stop his truck as well.  We explained to the customer that is not how the braking system on the trailer was designed.  It is designed to assist stopping not be able to stop both truck and trailer.  We did go ahead and adjust the brakes so there was a shorter travel time before they engaged and the customer was satisfied at pick up on Saturday Sept 1st.  Attached are pictures of the inspection notes, that the inspection was quality checked by a shop ******* and the amp draw before and after the brakes were adjusted.

       We feel that this issues has been rectified.

  Thank you,

  ***************************

  Service Manager RCD RV Pataskala

• Initial Complaint

  Date:07/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The camper was definitely not as described.The sale was manipulated This was done by falsely advertising and claiming that the camper was in ready to use condition, with only one floor that needed replacing.

  

  Business Response

  Date: 07/30/2024

  We try to do everything we can to be as accurate as possible with the condition of a camper.  The customer purchased a 16 year old $7k camper that had obvious issues that were relayed to the customer.  It is nearly impossible to convey every detail of a camper that age and condition.  We have been in touch with the customer and have worked out a solution.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took Camper in with zero issues for normal maintenance. After picking up camper it was driving as if it had lost power and the check engine came on. Turned around only making it about half mile down road and drove directly back. After talking with mechanic friend and Ford dealership it was determined the oil was likely over filled. We asked for a picture and that picture indicated where it was obviously over filled. When we went in to take our own picture, maybe 30 min later our camper was gone as they had attempted to fix with another pil changed. Worker walked in from test drive and stated "Nope still missfiring on cylinder 8"

  

  Business Response

  Date: 03/07/2024

  We have looked into this issue and have taken immediate steps to rectify the situation.  Our top priority is to ensure that our customers are satisfied and their concerns are addressed promptly and effectively.  Our management team has been in contact and a resolution has been reached with the customer.  Should you have any other concerns, please do not hesitate to reach out to us.  Thank you for bringing this matter to our attention and we look forward to serving you better in the future.

  Customer Answer

  Date: 03/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  RCD fixed the issue in an extremely timely manner. 
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  T 1922 Spring**** travel trailer mini in July 2022 brand new only 8 mons. old.
  We took a vacation and the hot water caught on fire. It cost $1386. 69. to repair.
  RCD Sales Co. won't cover it under warranty. They made me pay for it.
  Also, The refrigerator handle broke, the jack underneath rusted all out.
  I want a refund of $ 1386.69.

  

  Business Response

  Date: 05/23/2023

  Dear **** & ******* *****,

   

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have been working and doing everything possible to get you back out and camping as soon as possible.

  It appears that the water heater issues that you were experiencing was due to the dry firing of the water heater. The RV manufacturer and the manufacturer of the have component have continued to stand behind their initial response of denying any warranty coverage on this claim. RCD made multiple attempts (see attached documentation) to both companies to try and get this water heater covered under the terms of the customer's warranty. The dry firing of the RV appliance is not due to a work in craftsmanship or manufacturing defect per the suppliers and makes that a non-warrantable issue. In good faith RCD RV has provided the customer with a fair estimate to replace the water heater, and the customer verbally approved the charges to replace the water heater. The customer also notified RCD of two other issues during this appointment that the RV manufacturer, Keystone RV, approved under the customer's manufacturer warranty. As of this time all of the repairs are completed, and the RV is ready for pick up from RCD RV Supercenter. The amount owed from the customer at pick up, is the amount the customer verbally agreed on, which is $1,386.69. 

  Thank you for your business and please reach out to myself our the staff of RCD RV Supercenter if you have any further questions or concerns.

   

  ***** *****

  Service Manger

  RCD RV Supercenter

  **** ****** ****
  
  ****** ** *****

  ###-###-####

  [email protected]

  www.rcdrv.com

   

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 9/22/2022
  Service Provided: Replaced two RV 5th Wheel black tank dump valves
  Amount Charged: $2510.20
  Amount Warranty Covered: $797.64
  Amount We Paid: $1712.56
  
  We were originally billed a total of 12 hours labor to remove and replace (R&R) the underbelly material. Page 4 of our bill clearly shows this. Our warranty company told us they only cover three hours of labor for the underbelly and the reason being, their labor cost estimate says it only takes three hours to complete the required task. We did complain to RCD concerning the excessive hours billed and were offered a 1.5 hour credit. We felt we had no recourse except to pay our bill. We contacted a service manager from another RV sales and service center and confirmed what our warranty company told us of only taking up to three hours to complete the task of removing and replacing the underbelly. This was further confirmed when we removed and replaced the underbelly ourselves for another issue. We feel RCD Sales should reimburse us for the excessive hours we paid.

  

  Business Response

  Date: 10/27/2022

  Good afternoon,

       I have researched your concern and found that we did make some errors.  My tech didn't have the detailed notes of all of the items that needed to be removed and replaced to be able to drop the underbelly in two separate areas of the unit to access the gate valves. They just said they needed to remove the underbelly and gave an estimated labor time.  The advisor didn't ask for additional notes and didn't properly flat rate the job so that when he called the extended warranty company so he could challenge the time they were wanting to give vs. what the tech was asking for.  Extended service definitely underpaid for this job but we did that to ourselves.  I have coached both of my employees on the importance of the missed steps.  

       As we discussed on the phone we will be issuing you credit per the agreed upon form of payment.  Also, as discussed if in the future you have a concern and feel like it isn't being addressed accurately please ask to a manager so we can see look into the situation and find an amicable resolution while you are still on the lot.

  Thank you,

  ****** *******

  Service Manager

       I

  Customer Answer

  Date: 10/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ********* ********