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          ONYX Health Club Parma has 1 locations, listed below.

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            Business ProfileONYX Health Club Parma

            Fitness Center

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            Contact Information

            12900 Snow Rd

            Parma, OH 44130-1012

            Visit Website
            (216) 801-4241

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            12900 Snow Rd, Parma, OH 44130-1012
            BBB File Opened:
            5/1/2017
            Business Started:
            1/1/2016
            Business Started Locally:
            1/1/2016
            Alternate Business Name
            • ONYX Health Club 24/7
            Additional Contact Information
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I visited the Onyx Health Club Parma location on June 9, 2023. Upon walking in this club, I noticed the extremely hot temperature throughout the building. It had to be a 70 or 80 degree day so I didn’t understand why the air was not on. I decided to start a membership with this club because I needed something that was close to my house. I was quote a monthly price of $54 for unlimited use. However, as the months progressed I noticed that my monthly cost has gradually increased to $62. Since I was not notified of this, I decided to cancel my membership. The other reason that I decided to cancel my membership is because no staff were ever there and no one ever answers the phone. In fact, if you do a Google search of the Onyx Health Club in Parma, OH, it list a phone number that is disconnected. I sent an email to an email address listed on their site, to cancel my membership and I was sent an electronic form to complete then I was told that I have to contact the club directly. It seems virtually impossible to cancel this membership. In addition, the Parma location is no longer listed on the Onyx Health Club website. I am very dissatisfied and upset that the owners and staff of this club have become more money hungry than customer focused. I would not recommend this club or any others to anyone.
            Read 5 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Greater Cleveland

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            BBB Reports On

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