Business ProfileforCarstar of Oxford Autobody

My **** **** was repaired around January 2022 at Carstar in Oxford, Ohio where I paid over $5,000.00 for repairs plus additional supplement from insurance. My paperwork from Carstar shows that the repair called from a new assembly with camera as well as a reverse sensor. On 11/3/22 I called to notify them that the backup camera is not working. ****** told me that we could "drop it off some time and look at it but they use all of our old parts or guts such as camera and wiring, handles, etc" So they would need to determine if it was a warranty issue or not. ****** stated that she pulled up the info for my vehicle and confirmed that, this was what they did. I requested to have the owner call me back as she had a horrible attitude, she said yep and hung up on me. I received a call back in which she left a voicemail telling me that we could take it to another garage and call the insurance company that handled our claim, or we could schedule a time to bring it there, but she was removing my other vehicle from their schedule, still no call from the owner. I want to know where the new camera is that was paid for and why I was told replaced, now they stated that they used our old one. The back on the truck is unaligned as well as you can see a gap difference with the rear bumper.