ComplaintsforBrightView Addiction Treatment Center
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to BrightView in ********** ** on or about 2/2/2022 to seek help with opioid addition that I had gotten while having my back pain resolved. It worked and I continued with their program until April of this year. On 1/1/2023 I changed my health insurance. January of this year through April I continued my appointments with BrightView. Eveytime I went to an appointment I paid my $30 co-pay as before. In March of this year I received a bill for almost $2400.00. I called them to find out what was going on and they then told me that they don't accept my insurance. They said they called me in February to tell me about not taking my insurance and could not leave a message. I have never had that problem before and I asked them why they only called once. Also why in three months did they accept my $30 co-pay for insurance they didn't`t accept. So now as a retired, fixed income person I paid their bill for $2400 and don't have any disposable income or I would take them to court to explain why they first accepted my co-pay at the times of my visit and second why they never made a good faith effort to let me know they didn't take my insurance. Please help. *** ******Initial Complaint
06/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
03/01/23 medical insurance fully kicks back in. 03/03/23 $50.00 they demand i pay for my copay visit since my insurance hasn't paid. 03/10/23 same as above for following visit.. the supervisor of the parma office (where I have my appointments at every) the desk clerk as well told me. Just pay something right now & u will get it refunded once they pay off ur close to $20,000 medical bill (which was paid within the 1st few days. My counselor Shannon & i called to confirm that it was paid off.. so my refund should have been sent out. So I ask, the supervisor "Charice" or "sharese" said they mailed me a check. So 2 weeks go by. And they buzz me to the back and I see her and say hey I haven't received my check yet. She says oh, they have it on hold now.. (but I thought they sent me a check) (also I still have the 2 $50.00 receipts the clerk gave me each time I paid.) So I ask her for brightview billing departments #. She gave me the wrong number 1st (which i know she knows it, becuz she kept telling me they were on her back about my current bill (at that time) and said refund will be sent when insurance is fixed... I just want my refund plz...
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.