Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fred Martin Superstore has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fred Martin Superstore

      3195 Barber Rd Norton, OH 44203-1011

      BBB Accredited Business
    • Speedy Wash and Lube

      3160 Barber Rd Speedy Wash & Lube Norton, OH 44203-1010

      BBB Accredited Business

    Business ProfileforFred Martin Superstore

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/2016

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Fred Martin Superstore offers new Chrysler, Jeep, Dodge, Ram and Fiat brands.  We also sell all makes and models of used vehicles.  Our Service Department is staffed with ASE Technicians and services all makes and models.  The Parts Department provides parts and additional accessories for any vehicle, most in stock or able to be ordered quickly.  Speedy Wash & Lube is located across the street.  Monthly wash packages are available.  The Lube facility offers quick maintenance options such as: oil change, wiper change, tire rotation, etc. 

    Business Details

    This is a multi-location business.

    Find a Location

    Fred Martin Superstore has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fred Martin Superstore

        3195 Barber Rd Norton, OH 44203-1011

        BBB Accredited Business
      • Speedy Wash and Lube

        3160 Barber Rd Speedy Wash & Lube Norton, OH 44203-1010

        BBB Accredited Business
      Location of This Business
      3195 Barber Rd, Norton, OH 44203-1011
      BBB File Opened:
      9/27/2004
      Years in Business:
      33
      Business Started:
      11/1/1990
      Business Started Locally:
      11/1/1990
      Business Incorporated:
      9/17/1990
      Accredited Since:
      5/20/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Fred Martin Motor Company
      • Speedy Wash and Lube
      Business Management
      • Mr. Tom Dunn, General Manager
      • Mr. Adam Huff, President
      • Mr. Brett Smith, Sales Manager
      • Ms. Ashley St. Pierre, Social Media Specialist
      • Mr. Josh Kunkle, Service Manager
      Contact Information

      Principal

      • Ms. Ashley St. Pierre, Social Media Specialist

      Customer Contact

      • Ms. Ashley St. Pierre, Social Media Specialist
      Additional Contact Information

      Fax Numbers

      • (330) 753-2940
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a 2018 Ford Escape on June 29th, 2023. On September 6th, 2023 I noticed a misfire and took the vehicle into a mechanic. The mechanic replaced one coil and four spark plugs. Then, within one week, I noticed a hesitation at start-up. I took it back the mechanic who again, replaced another coil. Again, on September 20th, the check engine light came on and I returned to the mechanic. For the the third time in three weeks a coil was replaced. Finally, on September 29, 2023, while driving the vehicle, an alarm that it was overheating went off. The vehicle shut off and was clearly hot. I made calls to Fred Martin Superstore only to be told that there was nothing that could be done. I was told there was no documentation of warranty whatsoever. Yet, I hold in my hand clear documentation from that dealership that there is a dealership warranty and a powertrain warranty. There is also documentation here regarding their policy on a "Lemon Law" stating that they will purchase the vehicle back within one year. Having to make multiple repairs for the same issue and then have the vehicle become undrivable after risking my safety is more than a general fix.
      Read More

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David R

      1 star

      12/29/2023

      Purchased a Cadillac 2018 ATS AWD in 11/22. The CUE, touchscreen started to malfunction around 10 Mos. after purchase. Price to replace $1,350 at Cadillac dealership. The car only has 23k mi. The CUE is a known issue. there's no rebate or discount. Have to replace no choice.

      Fred Martin Superstore Response

      01/05/2024

      Hello ************- We are sorry to hear you are having issues with your low mileage vehicle. We have not seen this vehicle in our ****************** since you made your purchase, so we cannot comment on whether the issue you are having is "known" or not. You did not purchase a service contract when you took delivery of your vehicle, so we also cannot comment whether or not that item would have been covered under an extended warranty. Typically if there is a known issue from a manufacturer, a recall would be issued, by in this case, Cadillac. Cadillac also could have agreed to repair issues of this type under some type of manufacturer warranty. Again, we have not seen the vehicle, and we are not an authorized Cadillac dealer, so we cannot comment as to whether that is the case for this specific issue. We advise that you continue to work with a Cadillac dealer on this repair, and pursue a claim directly with Cadillac if you wish to attempt to have to cost covered. Thanks for your comments.

      Local BBB

      BBB of Akron

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.