Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ** retiree and not only would they not give me any kind of incentive , the business would not honor what the down payment states but tells me I dont qualify because I dont have a lease in the household. They were ignorant when they called me back, extremely unprofessional!!!

  Business Response

  Date: 05/28/2025

  I don't have a customer in my database with that name phone or phone or email.. 

  Are we sure its our Northfield ***** Location?
  

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is shady business. First off the did not listen to me from the start. I wanted a final out the door number before we even talked about financing or a trade in. Not only was my car “discounted” for my trade in during this convo, my credit was also ran illegally. Now of course I had given this information to them as I planned to
  Buy the car and was okay with them running my credit once we settled on a price. I was told that my credit was not ran by my sales rep ***. Within 30 seconds the rude financial manager *** said that he did run my credit. I did not give them the okay to run it OR sign any consent…. If so Spitzer, please send me a copy of the signed written consent I gave on that credit app! I’ve reached out three times regarding this matter and have gotten nowhere after being promised someone would be in contact to make this right.
  And hey ***, maybe next time don’t tell your customer to “hurry up” as they are considering doing business with your company. Absolute joke of a dealership and do NOT bring your business here.

  Business Response

  Date: 04/02/2024

  Customer came in the second day after being presented figures on day1 by ******* and *******. He stated that he had a Capital One pre-approval. We offered to attempt to beat his approved rate and if not, we would send it to Capital One for final approval. We showed him the approval from Capital One through Route One and told him this was the lowest rate available for him. It was approved at ***%, he said his rate should be ****% and accused us of marking up the rate, to which I explained how a Auto Navigator rate cannot be changed from the banks approval. He was very well aware that his credit was submitted and never questioned it or nor requested it not to be sent over. The customer then wanted to negotiate further to a point that we were unable to meet his request, upon which time he was upset and left.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Filing a complaint against this Spitzer ***** Northfield Dealership Purchase of a 2018 Trax with trade in June 2020 upon purchase of an extended ten-year warranty and was definitely overcharged for the vehicle as other car dealerships verified. Went into the dealership as a woman and sale person was a woman who also placed trust in her professional standards sale person felt she walk in the shoes of a woman without man support coming along to make a purchase would provide honesty in doing the sale Notice doing a test drive concern about issue felt in brakes sale lady informed that only rust on rims as drive car eventually the noise would eventually wear off from time off the purchase until now the problem as worsen I've taken the vehicle for service multiple times after purchase because of brake issue had service with wheel alignment now car lingers on the right side as driving the noise worsen in the brake system and there has been a motor issue that was repaired I have purchased a lemon under lemon law only had car less the two years do not drive but maybe twice week since purchase Each time go to the dealership with problems occurring be mistreated unlawful slander and invasion of my privacy which is civil violation show type racism against blacks Driving around in lemon asking seek resolution cause buy expensive car notes ****** monthly the vechile had pre existing damage that wasn't mention doing sale and overcharge for the vehicle with providing trade in Each time get into vechile rides worser after wheel aligment the car sligthly linges on one side Reachout multiple Lemon Law Attorney on matter ready file complaint for refund in Civil Courts if nothing else like another vehicle or refunded and return this car too new for the pre existing problems occurring that costly if paid out pocket file multiple complaints from day one after purchase I have multiple documents support the complaint too many to upload in file

  Business Response

  Date: 05/01/2023

  We cannot find anything wrong with the car. Other than the brake rotors rusting over because she does not drive the car often. 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Chevy Silverado LTZ pick-up from Spitzer Chevy in Northfield, Ohio December 2021. The truck took three months to be delivered in March 15, 2022. My Father-In-Law was a GM (General Motors) / Chevrolet Motor Division employee and I secured the proper documents that would entitle me to an approximately five thousand nine hundred dollar discount. I am requesting the proper amount be forwarded to me in a check. Since the truck took so long, I had to secure a second GM (General Motors) Family Discount document and forwarded it to the dealership on March 8th. Upon completing the purchase, the GM (General Manager) of the dealership refused my discount. The GM (General Manager) stated that he did not have to honor my GM (General Motors) Family Discount due to Covid. (Bull poop!) However two months later the same GM (General Manager) honored a young mans father's GM Family Discount when he traded in a 4door black Jeep for a new Chevy Malibu. My documents are included.
  I also had trouble with the trucks Adaptive Cruise Control, Crash Avoidance System and Lane Change Alert and the dealership blamed it on my tool box, my radios, my EZ pass and my Cobra camer. After alot of complaining and FIVE trips to the dealership, a GM Engineer showed up with a third replacement camera and better software and the problem was solved.
  I could not find the CEO information after asking my dealership and the Spitzer Jeep / Ram dealership so I made a random email to Spitzer. I then reached out to the CEO of Spitzer Auto Group, Alan Spitzer reference my complaint, however he has ignored me after he asked me to forward the complaint. A chronological order of the events and the sales invoice and both GM Family Discounts are included.
  Thank you in advance,
  ****** *******

  Business Response

  Date: 09/21/2022

  Attached is the buyers orders from when he bought and when he placed the order with pricing..   The figures are the same matter of fact the price of the truck went up 2 thousand dollars but we had him under price protection so he got the original price we showed him in December when he ordered see attached invoice from GM on the msrp going up 1,930 dollars.

  Customer Answer

  Date: 09/22/2022

   I am rejecting this response because: That response does not answer why my Father-in-Law's Friends and Family Discount was not honored, at the tune of arounf five thousand dollars when just two months later when a young man traded in a black Jeep for a new Malibu and his Father's Friends and Family discount was honored. Also, I made five trips to have the SAME problem repaired and was not treated very well by service. So far my salesman, *****, and the Porter, Tom, are the only employees that have been great to deal with at Spitzer Chevy. Spitzer Auto Group may forward a check to cover the Friends and Family General Motors Allowance. 

  ****** L *******
  
  
  
  

  Customer Answer

  Date: 09/26/2022

  [BBB Transcription via Email]

  ****** ******* <******************>
  Fri, Sep 23, 10:05 PM (3 days ago)
  to me
  
  Dear ** ******,
  
  I responded to your email, however I had a thought towards a resolution. The GM Friends and Family coupon / discount was worth over five thousand dollars towards the purchase of the 2022 Silverado truck, however Northfield Spitzer is whining that the cost of the truck increased by just shy of two thousand dollars, which is not my problem! I was thinking of a good faith resolution, have Northfield Spitzer forward me a check in the value of three thousand dollars, kinda the difference.
  
  If they are not in agreement with the Akron BBB, I could fill through the Ohio Attorney Generals Office and I'll bet it will cost the more that the three thousand!
  
  Thank you in advance for your assistance and time,
  ****** L ******* Sr.
  ************
  ******************

  Business Response

  Date: 09/26/2022

  We were not honoring the GM employee discount when he ordered the truck and he was well aware of that. We have his dated signed buyers contract. He was even commenting that we are one of the only stores not selling over msrp to the sales associate at the time.  No GM dealer was at this time do to the lack of inventory and HUGE demand of this truck he ordered. Im very sorry but we standing behind the O.G paperwork which he was aware of and signed himself. 
  

  Customer Answer

  Date: 09/27/2022

   I am rejecting this response because: The first sentence is a lie, I did not discuss nor present the GM Discount Document at the time of the order. I say again, my Salesman ***** was great , however I will NEVER recommend Northfield Spitzer Chevy to anyone, nor any Spitzer Auto Group dealership. The Akron BBB should make other buyers that have a GM Family Discount to beware of Northfield Spitzer.