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Find a Location

Gross Residential has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gross Residential

      14300 Ridge Rd Ste 100 North Royalton, OH 44133-4936

    • Gross Residential

      9037-13577 Woodcraft Trace North Royalton, OH 44133

    • Gross Residential

      34550 Brookmeade Pl Solon, OH 44139-3862

    • Gross Residential

      12445 Deer Creek Drive North Royalton, OH 44133

    • Gross Residential

      2705 Snow Rd Parma, OH 44134-7602

    Business ProfileforGross Residential

    Home Builders
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company builds cluster homes, condominiums, and apartments.

    Business Details

    This is a multi-location business.

    Find a Location

    Gross Residential has 42 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gross Residential

        14300 Ridge Rd Ste 100 North Royalton, OH 44133-4936

      • Gross Residential

        9037-13577 Woodcraft Trace North Royalton, OH 44133

      • Gross Residential

        34550 Brookmeade Pl Solon, OH 44139-3862

      • Gross Residential

        12445 Deer Creek Drive North Royalton, OH 44133

      • Gross Residential

        2705 Snow Rd Parma, OH 44134-7602

      Headquarters
      14300 Ridge Rd Ste 100, North Royalton, OH 44133-4936
      BBB File Opened:
      1/1/1986
      Years in Business:
      108
      Business Started:
      1/1/1916
      Business Incorporated:
      5/21/1996
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Alcott Woodcroft Glen
      • Carrington Court
      • Deer Creek
      • Evergreen Farms
      • Hampton Club
      • Midpark Village
      • Oak Brook Gardens
      • Pine Forest
      • Spruce Run
      • Traditions At Royalton Place
      • Walnut Hills
      • Parma East & Parma West
      Business Management
      • Mr. Kristopher Kutz, Sales & Marketing Manager
      • Ms. Kelly Leggin, HOA & Service Manager
      • Mr. Harley Gross, Partner
      • Mr. Chris Sheely, Divisional Manager for the North
      Contact Information

      Principal

      • Mr. Harley Gross, Partner

      Customer Contact

      • Mr. Kristopher Kutz, Sales & Marketing Manager
      Additional Contact Information

      Fax Numbers

      • (440) 237-0706
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/17/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      on 8-2019, my husband and i rented a apartment from arbor glen. we have never been late nor have we missed a payment. on 9-7-20 our kitchen, bdrm and closet floor was consumed with water, which we were later told by office it was due to underground wireing from a utility room next door to our apt. when it rains outside, the utility rm leaks and overflows to our apt. we had the same issue on july 12 and july 17, 2021. we were informed by the office this was taken care of. we also have a frig that is rusting due to moisture. the carpet in the closet and bedroom has consumed so much water damage, that it smells of dampness, possibly molding causeing the whole apt to smell. we inquired about moving to a different apt and was told, no vacancies. this whole ordeal has been an inconvenience to us and maintenance dept whom came out in middle of the night to suck up water with a hose, we covered kitchen with towels to soak up water. these temporary fixes are not working, please help resolve.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sarah H

      1 star

      10/09/2022

      Be warned that this is an active construction site. I lived here for a year and the entire time I lived there we had no pool, no BBQ area, outdoor seating, fireplace, no gated community or other listed amenities. The clubhouse was completed right around Christmas, but I had already been living there 3-4 months. The parking lot was paved while apartments were full and shook the entire building. Clearly comfort of the residents was not the first priority. ***** services weren't available in the beginning and there were just dumpsters in the middle of parking lots. In general the apartment was an entirely unpleasant experience. I paid extra for a bottom floor apartment so I could have plants in the mulched areas but instead received aggressive notices stating nothing could be extended off the cement patio. Fine, I bought a metal rack to put plants on. Then more notices.. rack and all items on it must be removed by x date, no table allowed by front door (to place groceries on while unlocking with full hands), no bags of soil for planting, no plants in breezeway. Mind you many other neighborhoods were doing the same things and no residents were complaining about my patio or plants. Being on the first floor just made it more visible as they walked by and showed the new construction units to future residents. As other reviews state it's a situation of just trying to generate money by filling apartments instead of treating your curent tenants well. The unit itself was a disaster as well. Thin walls and ceilings meant I heard every step, every bit of music, every load of laundry.. it was so bad that I could hear the upstairs neighbor slide the hangers in her closet. The doors have no soft close feature so they slam if you don't take care to close them quietly. It felt like living in a cheap hotel.. doors slamming and people thundering up and down the steps. The paint was borderline primer. No hand towel rack, toilet lid, thin pantry rack. They'll charge fees for anything

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