Business ProfileforMercedes Benz of North Olmsted

I am filing a complaint against Mercedes Benz North Olmsted, specifically regarding the unsatisfactory service with Service Advisor Sean C******. On 11/14/23, I picked up my Smart car, and the encounter with Mr. C****** was notably unprofessional. Despite attempting polite conversation, my efforts were disregarded, leaving a negative impression of customer service. Moreover, the dealership informed me on 11/10/23 (funny enough, my birthday) that no loaner cars were available for the next two weeks. However, upon entering, I observed them actively issuing loaner cars to other customers. This inconsistency raises concerns about transparency. Before meeting with me, Mr. C****** engaged happily with another customer. However, when assisting me, his attitude shifted dramatically, appearing disinterested. This unexplained change left me feeling undervalued and upset. The service on my Smart car involved replacing the muffler, which fell off after hitting a pothole, likely due to rust. A new Smart exhaust is approximately $399, yet I was charged over $1000. The discrepancy, over $600 for labor and taxes, raises concerns about pricing fairness and transparency. These issues collectively reflect poorly on Mercedes Benz North Olmsted's business practices. I expect transparency, professionalism, and fair treatment as a consumer. I am bringing this matter to the Better Business Bureau, hoping for a thorough investigation. Your assistance in facilitating a resolution and making other consumers aware of potential concerns is appreciated.