ComplaintsforJohnny K's Powersports

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new Can-Am motorcycle from Johnny ************* in *****, ** almost 2 years ago. The motorcycle has been in their service department more time than I have had it to ride. In July, 2023, I got stranded in ********** and had to have it towed home. Johnny K came and got the motorcycle the following week and had it about a month, when they told me it was ready to be picked up. I went and got it and only got about 10 miles when it shut down on me on I80. I called them and they came and got it. They have had it ever since. I have called the service department numerous times as well as the sales manager. No one ever calls me back. When originally purchased the motorcycle, I bought an extended warranty. The motorcycle only has about **** miles. They are very unresponsive to my inquiries. I have requested copies of all invoices from the times it has been in their service department. I paid almost $20,000 but have only had the motorcycle about 6 months in the 2 years since purchase.

  

  Business response

  02/21/2024

  Thank you for purchasing your Can-Am Spyder from Johnny Ks back in March 2022.  We are sorry to hear you are experiencing issues with your unit and any frustration or delays this has caused.  We have been in contact with you to review the history of any service-related occurrences and have provided a copy of the repair orders via email.   We do show several repair orders in our history for your unit (crash repair, handlebar bolt safety bulletin, front fender harness safety bulletin, slapping after riding hearing a pop, brake light safety bulletin, unit loss of power-limp mode).  We dont control the safety bulletins that get issued, but we do strive to get them completed timely for your safety.  We are currently working with BRP on the loss of power issue and hope to have a better resolution soon. Please feel free to reach out to us for additional information or concerns. 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They had my Can Am Spyder for exactly 11 WEEKS to the day. Now it runs nothing like it did and sounds horrible. They burnt up my wires to my led lights...which they noted on the paperwork when they dropped bike off to me. But my first set of paperwork mentions nothing about burnt wires. They left gas cap off and sitting under seat and my oil dip stick half way out. I have two sets of paperwork bcuz when I went to pick bike up first time it wasn't running right so I wouldn't take it and then they had it 11 weeks only to destroy it. Also as seen on pic what ever white wire they installed on my battery is not even fully connected to my battery.

  

  Business response

  08/10/2023

  ****************** dropped her bike off for us to diagnose why her bike was not running.  We discovered that a rodent had nested in her machine and caused some damage.  We did get her bike running and when she came to pick it up she was upset that it was running poorly.  As we had no frame of reference of how it ran before we got it, and that there were modifications performed on her bike, we told here we would do some more investigating.
  
  We had her bike for several more weeks trying to determine the cause of it running poorly.  We discovered there was more damage caused by the rodent that had nested.  We got the bike running a lot better but before we were able to do any more investigating it was decided that we refund her money and have the customer pick her bike up.
  
  When she came to pick it up we advised her that her LED lights were not working because of a blown fuse.  She asked us to replace the fuse which we did and forthwith the wires overloaded and began to smoke.  We disconnected the new fuse as it was determined that the LED lightning wiring was compromised by most likely the rodent that had nested.
  
  When the bike was delivered to the customer it was running but all current repair and diagnostic work had been stopped.  The customer has no money invested for the work we performed and we did get the bike running. 

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Saturday, June 17, 2023, I went into the Bedford, **** Johnny Ks Powersports to look at a CanAm Spyder RT after seeing their ad online. I told the salesman that I needed to discuss with my spouse before finalizing the purchase. He asked me to put $500 down to reserve the Spyder so I did with a credit card. We agreed that he would 'hold" the bike for a few days until Wednesday, June 21. I informed the salesman via text on the 21st that I would not be purchasing the Spyder. He acknowledged my text and thought my deposit would be returned. On June 28, I called and left a message for the salesman. He never returned my call. On June 30th, I called back and asked to speak to the billing ***** I was transferred a person named ******, who identified himself as the branch general manager. He informed me that my deposit was processed and it takes 5-7 business days to receive. It is now July 18, 2023 and still nothing. I did purchase a Spyder elsewhere and feel they are blowing me off because I did not purchase it from them. Unfortunately, they are the only Can Am dealerships so I am forced to deal with them at another branch.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried multiple times to get a repair completed on my 2020 ****** FX SVHO Limited completed. I have an extended warranty to cover the cost of the repair. My ski was dropped off with ************** Sports prior to their sell (Now owned by Johnny K). The new group did not reach out to see why it was there and let is sit from February 2023 in April we reached out for a status update on the repair as riding season has begun. They had no idea why is was there. We explained the concern( seemed to be a super charger failing). I finally got it back after lots of back and forth between the dealer staff and ****** last night. The repair did not fix the concern (my ski will not exceed 45 mph), my battery is a total loss, my engine cover was not even fastened, my cover has a slice in it, my trailer tail light is busted. A ton of follow up on my part and constant back and forth for 5 months and nothing has been done other than wasting my time, ride time lost and now my property is damaged. I have videos of all this as pictures do not do it just that I can not post on a review. I was told they water tested the Ski prior to pick up. I do not understand how this could be possible as it will not start due to the dead battery, rattles loudly, doesn't exceed 45mph and makes a terrible noise. The repair was done under warranty. I did not pay out of pocket. The repair is not complete and I now have damage to my ski.

  

  Business response

  08/10/2023

  The customer had her PWC repaired by ******** **********************, which is the company we purchased.  She brought back her unit in November for the same issue.  We looked at it and determined the Supercharger was operating properly.  The customer was persistent that it was still the supercharger so we submitted it to ****** and got them to approve a new supercharger covered under warranty.  We replaced the supercharger and took it to the lake to lake test it and it was still under-powered.
  

  The customer has a lot of aftermarket parts on the machine that was not installed by us.  We noticed some of those parts were installed incorrectly and we corrected them at no charge.
  
  The customer picked up the boat and one of our technicians ran into them at the lake while we were doing another lake test.  The customer said he was still having problems and would bring it back for us to look at.
  
  As of today, the customer has not contacted us.  *********** manager had extensive conversations with both ******** and her husband *****

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In August 2021, I was involved in a motorcycle accident. My insurance company, ********** Insurance, gave me the list of approved dealers to have my Indian Scout repaired. I dropped my bike off to Johnny K's Powersports in Niles, September 2021. As of today, December 16, 2022, my bike has still not been repaired. I have been told they are waiting on the heat shield and do not know when it will be in. My insurance company has paid them in full for the repairs last year. I have contacted ******************, *****************************, of ******** Insurance and she has told me that they can not help. She states since ********** paid for it, their part is done. My expectation is to have my bike fixed correctly and in a timely fashion. I have waited over a year to get my bike back. Johnny K Powersports keeps saying "It is a Polaris problem and Can't Help It!" I have asked that they remove the heat shield from another Indian Scout motorcycle and they have said they are unable to do that. At this point, I do not even know if they are telling me the truth that it is just the heat shield. To make matters worse, they are threatening storage fees for me. I just want my motorcycle back and fixed correctly. I bought this bike brand new. I would appreciate any help you can give me in this matter.

  

  Business response

  12/28/2022

  I have spoke with ************** about the ongoing issue with a delayed part for his motorcycle. I contacted Indian executive representatives asking they do something out of the norm to help our customer. ********************************************* has agreed to take part off their production line and send to us. In addition they are offering $250 in free Indian products on them. I also assured ************** there was no storage charges ever applied to his work order and we would detail his bike and deliver upon completion.  I have communicated all this to Mr.  ***** and he was pleased with these updates. 

  Customer response

  01/06/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

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  Per Johnny Ks Powersports, motorcycle will be delivered on Wednesday, Jan 11,2023.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my *** 4 900 to Johnny Ks in Niles on 7/5/22 for a diagnostic to see why it will crank over but not start. They called me on 7/16/22 and told me that it has no fuel pressure and needed a new fuel pump, but said they cannot get just the pump. They would have to get a new gas tank with the pump in already for a total cost of parts and labor of about $1500.00. So I checked on line and called another dealer and I was able to buy just the Polaris OEM pump for about $425.00. So when I called back and gave them the information, they didnt seem to care and didnt offer any more suggestions so I picked up the vehicle on 7/20 and payed them $151.48. I installed the new pump but it still wouldnt start. So I called on 8/2 and told them that it still wouldnt start and still had no spark. I asked if they checked for spark. I was put on hold, when they came back they said it had spark and compression. I dont believe that is true. After some research there was a suggestion to try the crank position sensor. Since I have another bike with the same engine, I installed it in the *** and fired right up. So of course now Im wondering if the fuel pump was even bad, because my understanding is that when this sensor goes bad it shuts off spark and fuel. I feel their diagnosis was wrong, and I may have spent $425.00 I didnt have to. The sensor is $99.00. I feel I should be reimbursed the diagnosis I payed for at very least.

  

  Business response

  08/05/2022

  I spoke with Mr. ************ 8/4/22 and he was very pleasant and greatly apricated my call. I told him we would be refunding the cost of ******** of his machine as we believe we may have missed the root cause.  

  Customer response

  08/08/2022

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

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