Business ProfileforFerris Chevrolet, Inc.

Long review but worth the read. Ferris purchased my Tahoe from Michigan and had it shipped to them. I found it online and went in to see it. Wanted it. Beautiful car! Great shape. Could pass as new for a 2016. So we got it the day they dropped it off the truck. My salesman told me they would fill the tank for me and I needed to make an appointment to come back to have it serviced and safty checked. So I did but it wasn't until the following week. In that week I didn't drive it but maybe 3 times. Took it back to have it serviced. Of course they changed the oil, filters, wiper blades. I told them of a few issues it was having. They addressed them. Tpms light was on for front passenger side tire. Pressure kept getting low. They assured me they took the tire off and checked it and reset the sensor. I got in to leave and noticed my drivers side window tint had 8 or 9 chips in it. This was not like this before I dropped it off. It's something I would have noticed. My husband as well. I called the manager the next day. He kinda brushed me off said he'd call me back. Next day a lady called offering me a fill up next time I was in town but brushed the tint under the rug. I addressed it. She said she'd call back. 3 days later she didn't so I called back today after taking it to the local tire shop for the tpms sensor on again with a low tire. There was a piece of metal in the tire. So they didn't address that like they said. Just reset the sensor obviously. Called the manager again today. I was upset because he was talking over me. Brushing the tint under the rug again. So I raised my voice a little to talk over him and he hung up on me. My husband later called them back. He was upset that Patrick hung up on me. They had words, not good ones. Basically he said he was being nice by giving me the gas when it wasn't even contracted. So instead of just making the customer who spent 38k happy he dismissed us. I will never step foot on their lot again. Very unprofessional.

Long response but worth the read. You brought your vehicle in a week after purchase and it's your contention that we fixed everything, but failed to check a tire? The tire was checked for leaks and none were found. During the conversation your husband repeatedly maintained that at the time of inspection you had owned the vehicle less than 24 hours. Our service manager pulled your vehicle in. First procedure when we pull a unit into the shop is to roll the drivers window completely down so that keys don't get locked in cars. It was rolled up when it was pulled out of the shop. We did not damage your window tint. We again offered the fuel even though there was no documentation that any was owed. We document these requests on a "we owe' form so that customers are not left short. Please note that the form that you signed indicated "0 owed to customer" Your call was disconnected because we won't be subjected to the abusive tone of your conversation. The only "not good words" in the conversation with Mr. ******* were the multiple times he used "the F word" during the conversation. We strive to satisfy every customer every day. Thousands of positive reviews support that. Sometimes we make mistakes and when we do, we take responsibility for them. In this case, we tried to make good, on something that we didn't even owe, but you wanted more.