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Business Profile

Storage Units

Premier Storage of New Albany, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25,2023, I reported the overhead door (roll-up type) on Unit 79 was broken and could not be opened. The broken door is still not fixed as of today, July 6, 2023.
    I have called the customer service representatives on over 25 occasions, and made contact with a person about 10-12 times. I have heard excuses for non-performance and generally given the run-around. There were promises that the repair will be made "next week". I heard that "next week" promise 4 weeks ago, 3 weeks ago, 2 weeks ago and again this week. I have also emailed the company on 3 occasions with no response.

    Business Response

    Date: 07/24/2023

    We have spoken with this tenant as recently as last week to inform hin that we are unfortunately still awaiting the repair on the vendor's side. We immediately scheduled a vendor out when the tenant informed us of the door issue. The vendor came out and saw it needed a door spring. It has been on order for a month now, and we have been pateiently awaiting on their end. I believe this complaint came in before I personally spoke with the tenant again last week to give him that update. This repair will hopefully be done soon and the unit accessible again.

    Customer Answer

    Date: 07/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.


    Regards,



    ******* *******

Premier Storage of New Albany, LLC is NOT a BBB Accredited Business.

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