Business ProfileforWillow Wood Pet Resort and Training Center

Issue #1 - Training Quality Our family paid over $1,200 for our dog to do the 2 week board and train program. When we went to drop off our dog the trainer was not there like I was told she would be. I was then told that she would call me the next morning to review focus skills during our puppies stay - I never received the phone call. I then had to call her and was told to leave a message but still again, never heard from her. During the 2 weeks I was told I would get updates - nothing happened unless I reached out and asked how it was going. I was charged a high price for a take home bath, cut and nail trim. Our puppy smelled bad when I picked him up, his nails were not cut and neither was his fur. I had to go back another day to get a complimentary bath and nail file. We noticed that NOTHING we discussed had been taught to him. He came home with the exact skills that we had been working on. The only difference was the training collar, which kept falling apart. Issue #2 I called to speak with the manager or owner, not sure which, about our concerns. I was then told that just a few weeks after our dog attended training with them, their current trainer had quit. Note, that she had just started there, not too soon before apparently. Because she was no longer there, and the manager did note there were other concerns with the old trainer, she would have the new trainer work with us complimentary to help make up for our frustration. We accepted and appreciated this. We met with the new trainer once at our home and had a great session. We then reached out a week or so later to schedule or next session to find out that this new trainer has now resigned as well. Issue #3 I called to speak to a manager or owner on several occasions regarding my concern over our puppies training AND them no longer having a trainer AND the failure to return my phone calls. I called as recently as last week and was told I would hear back from someone by end of the day – still NOTHING.