Reviews

This profile includes reviews for Lower.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lower.com

  8131 Smiths Mill Rd New Albany, OH 43054-1183

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  Lower LLC

  8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

Review Details

• Review fromElizabeth R

  Date: 11/02/2023

  1 star
  ONE OF THE ******* "COMPANIES" IN THE WHOLE WORLD!!!!!!! TRASHY, SPACED OUT "STAFF" RUN BY A BUNCH OF *****. They've lasted 5 yrs.??!! but I'll give 'em 6 months tops!! The dumbest "agents" I've ever texted or emailed. First they didn't know what a "purchase agent" was for a mortgage & said they "weren't the purchase agent's company". . . AFTER they said they'd have one contact me. L.M.F.A.O.H.!!!!! Then I had to remind them I was purchasing a mortgage & not company shares or whatever the last IDIOT dreamed up. Then one contacted me. He started the conversation w/ one question, I answered it & he never came back. Supposed to be an "easy text conversation". Then I had them send me ANOTHER ONE. He texted me & I thought he also left after the 1st question but decided to wait 10 min. to ask me another one. After doing this twice I deleted it. He came back 10 min. later and I said, "Are you going to actually finish this conversation w/o traveling away from it?" His answer was "?" so I said "NOT INTERESTED" I didn't see his next immediate text; it was the only quick reply but I think he was adding some "insulting comment" - I didn't fully read it & deleted the supposed "conversation". "AGENT" NAME: *****. Then I returned the favor on their website form. GREAT COMPANY!!!!! L.M.F.A.O.H.!!!!!!!!!!

  Lower.com

  Date: 11/30/2023

  Hello Elizabeth, Thank you for providing your feedback. We want to apologize for any unmet expectations. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at [email protected]. Thank you - Lower.com Customer Care

• Review fromNichole B

  Date: 10/17/2023

  5 stars
  Nick C******* was great! Informative and efficient. He always responded timely to any questions we had and helped us weigh our options of what made most sense for our needs. Highly recommend for your refinancing needs.

• Review fromkathryn c

  Date: 08/11/2023

  1 star
  The agent I spoke with, Justin..was always late returning calls and then BOOM I hear nothing on my potential HELOC, these people obv are FRAUDS SCAMMERS RUDE..avoid using this company..they should be sued which im contemplating!!!!

  Lower.com

  Date: 08/14/2023

  Hello Kathryn, Thank you for providing your feedback. We want to apologize for any unmet expectations. We have shared your experience with the appropriate parties, we see you were able to be connected to Jared on Friday. If you would like to provide more information, please contact us at your earliest convenience at [email protected]. Thank you - Lower.com Customer Care

• Review fromJames P

  Date: 06/13/2023

  1 star
  DO NOT TRUST THIS COMPANY. Their representatives are deceitful. They lie to you constantly. THEY ARE A SCAM! I have written proof of their lies. They have no idea how to close a loan properly. They get paid when you complete an application so they have no incentive to close it. Their Loan officer **** ******* has zero clue as to how to manage a loan process. He lied to me for 3 months about closing a refinance and never did. They couldn't close a simple refi and certainly not a large one. Do not waste your time. After failing to close my refi I asked them 7 times to transfer my appraisal to a reputable lender so they filed a 2nd appraisal on my home with an appraiser they work with to scam customers. I now have no choice but to contact an attorney, the better business bureau as well as the CFPB to review their processes. The rates they advertise are all lies. A SCAM COMPANY. RUN AS FAR AS POSSIBLE, if you value your time and sanity.
  Furthermore, I want to add that Lower.com scammed me into doing a 2nd appraisal on my home as part of the "verification of the first appraisal". They promised to close my loan in just “two more days”, **** ******* and his processor ***** ********* said. They lied. They knew I would go to another lender so they filed a bogus appraisal at a lower value. Then after telling me this verification of appraisal was at their cost they tried to charge me $2700 for it. Their hope was to keep me from refinancing with another company. This will be a HUD complaint as well.

  Lower.com

  Date: 06/14/2023

  Hello *****, Thank you for providing your feedback. We want to apologize for any unmet expectations. Your new lender has recently reached out to us about transferring your appraisals. We have sent the appraisals to them. We can not have any influence on any appraisal. Thank you - Lower.com Customer Care

• Review fromHolly W

  Date: 05/11/2023

  5 stars
  My fiancé and I are first time homebuyers, and ***** was beyond helpful from start to finish! She was always quick with a quote and more than happy to answer any and all questions we had (and trust me, there were quite a few!). Whether you're a first time homebuyer or are just looking for another property, I can't recommend ***** and Lower enough!

• Review fromEmily E

  Date: 01/14/2023

  1 star
  We had a HORRIBLE experience with lower.com. Our process took well over two months, with them telling us “everything looks great” throughout the process, only to be DENIED OUR LOAN THE DAY BEFORE CLOSING.
  During the process, getting a response from them was like pulling teeth. It would take days, sometimes over a week, to get an email response. They rarely answered their phone. Between myself, my husband, and our realtor, they received HUNDREDS OF PHONE CALLS from us, and a majority of them went unanswered. They also made promises that they were unable to keep.
  We so wish we would have just steered clear of this “business” from the beginning as we would have been into our new home much sooner. Thankfully we were referred to a complete different bank that actually was able to close our loan within days. So save yourself the headache, frustration, and time, and STEER CLEAR OF LOWER.COM.