Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Heating and Cooling was acquired by ********* without any warning to the base of Paramount. We had several 10 year warranties through Paramount, including a 10 year, twice a year service package we paid for in full with our new furnace and AC as well as a 10 year "Can't Write A Check" warranty, paid in full with our new AC and furnace, in which Paramount would replace anything that broke in that 10 year period for free. **** claims they solely acquired the customer base and nothing else, meaning these pre-paid warranties and services are null. **** also claims they were given none of this information as part of the acquisition. We are looking for either **** Pros to honor these service agreements or for there to be a monetary resolution, which may be difficult as it is hard to monetarily quantify the free repairs for 10 years. We are 2 years into this 10 year period, leaving 8 years to be accounted for.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/30, I called Paramount to fix my air conditioner. The fan stopped working and they sent a tech out to diagnose. The person his name is ****** said the fan motor needed to be replaced. They said it would cost $1017 and they can come on 8/3 to install. I paid the full amount. I took the day off. At around 8am that day they sent me a text that the tech was sick and needed to reschedule. We rescheduled for 8/6. I took the day off again. I texted them around 8am to ask when the tech would arrive. They said they didnt have an *** but would let me know ASAP. Around 1030am they texted that they didnt have the part and would contact me when they receive the part. I never heard from them since. I have reached out multiple times but no response. I found out that the owner quickly sold the company and disappeared to *******. I never received a receipt even for the payment I made. Its the most unethical behaviors Ive ever seen a company do. Ive asked for a refund but no one is responding. The company owner vanished and sold the company. Im told he lives happily in ******* now.

• Initial Complaint

  Date:05/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vender claims they tried reaching out to me with no response. I’m attaching a photo of the email they’re referring to. Their first reach out was sent the same day as the charge. I have also attached a photo corresponding with the vendor over text in July where I listed several of the issues that remain unresolved. Despite communicating with them there’s no mention of an “outstanding balance”. You can see they were not trying to contact me for 3 months.

  
  After their unauthorized charge of my credit card, I attempted to contact the vendor several times using various methods, including email more than three times, which I have attached photos of. The vendor did not respond to these emails or address the issues. 
  
  
  The vendor claims they were at my property to resolve the issue. It’s correct that they sent someone out but each time a tech would arrive, inspect, agree with the problems, including remounting and adding a “slow start” and state that someone will come back to help address the issue. Each time I never hear from them.
  
  The vendor claims my requests were out of scope. I have been consistent with my requests and they are not out of scope. They are regarding charges that were incorrectly billed to me (see supporting photo showing the vendor’s acknowledgment of this), incorrect install, property damage, and incompletion per the scope (ie new thermostat).

   

  Facts of the situation: 1) it’s illegal to process a credit card without prior authorization. They did not have authorization 2) the project was not completed, damage was done to the property, and vendor charges were incorrectly incurrent by customer and 3) customer attempted to contact vendor to resolve the matter several times after the unauthorized credit card charge but the vendor ignored all requests. 
  
  
  
  
  Regards,
  
  
  
  *** ********

  t the first time.
  5. Hoses were not run per the drawings or what was agreed upon and now look messy
  6. Quality was not what was agreed upon - unit shakes the whole house despite that being the reason a purchased a new unit - their team said you would address it but I didn’t hear back.
  7. You charged my card without authorization
  8. Didn’t replace display panel that costs $700 and was to be included in the project.

  Business Response

  Date: 07/18/2023

  I will do my best to address this...
  
  This job was completed in June of 2021 so I am not sure why it has been 2 years and the customer is just now filing a complaint.
  
  After we completed the work and passed inspection, the customer didn't respond to us for months regarding final payment.
  
  When he did respond, he added items on the list that we needed to do that were not part of the scope of work.
  
  As an attempt to satisfy his requests, we visited the home to address his issues 3 times, in July, September, and November.
  
  Each time he added more that he expected us to do that was not part of the proposal.  
  
  The A/C installed doesn't reach 1/2 of the house. It was supposed to.  In the proposal, (attached) 100% of the scope of work was outlined and completed.  There was no mention of any ductwork. The permit was issued and approved by the city of Columbus which included the proper system sizing.
  They did not complete the project based on what was quoted and promised - hoses and holes were not organized, caulked, or filled, allowing bugs, water, and animals to get in. The quote is attached, not of this was mentioned.  After the completion of the project, the customer verbally added items to the scope in an attempt not to pay his final bill.
  They didn’t provide a refund for the additional permits their team purchased as a result of them not passing inspection.  The inspection wasn't passed on the first visit but the second visit it was after we fixed items that the city required/
  Damage was not fixed or reimbursed for including the punctured wire, gutter, or side of the garage.  We confirmed the height that the customer wanted the mini split unit and then were required to move it.  
  
  As a business, we have to keep a project within the limits of the scope of work.  Sometimes clients do add items but this ended up being a "he said" from the client even though none of it was documented or agreed upon.

  Business Response

  Date: 08/07/2023

  The most that I can do is meet in the middle at $2,000 

   

  Thanks

  Bill

  Customer Answer

  Date: 08/15/2023

  I accept the business's response to resolve this complaint assuming a check is received for the stated amount.

  
  
  Regards,
  
  
  
  *** ********

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 10/24/2022

  For this complaint we refunded the customers money
  
  Thanks
  
  Bill B****
  ******