Business ProfileforThe Genie Company

I purchased a garage door system through Genie Company a few years ago, and in just those few years, ive had multiple issues with the system malfunctioning. Customer service is a joke and they get irritated when ppl don’t understand directions/or know how to do something when it comes to trouble shooting. Hmm, maybe if the company had ACTUAL reps who came out to fix hardware issues, then this would be less of a problem. Furthermore, When I was first purchasing, and someone came out to install, they conveniently left out the part where the rep is not actually a rep for genie, but is a CONTRACTOR not affiliated! That is WILD in my opinion! It makes it seem shady and dishonest and that they do this crud to avoid responsibility when their CRAP products malfunction! They spouted all the “this product has a 10 yr warranty if anything goes wrong” BS to get ppl to buy, but when the first issues started happening (like car opener stops working or key pad), they told me they don’t actually have reps and that the only thing under warranty is the motor and that if i need more assistance- ill have to call a contractor and pay for labor fees. This is absolutely vile. This company and product is an absolute crap show and they are shiesty. Reps on customer service are snarky and unhelpful. It’s almost like this company just assumes that everyone knows how to fix electrical/wiring problems with their products. Its an absolute JOKE! Avoid this company at ALL COSTS! They are crooks! I just got off the phone with customer service and she reminded me several times throughout the call that they were closing and she was outwardly sounding annoyed while on the phone. She told me she cant do anything else and that i should just manually shut my garage door…this whole experience with this company has been foul.