Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: May 16, 2024
  
  Amount of money paid to business: $250
  
  What business committed to provide: Engine cradle (front subframe) 2006 Saturn Vue 3.5l V6
  
  Nature of dispute: Repeatedly failed to supply subfame and refused a refund of $250
  
  Whether business tried to resolve problem: Business continually lied about supplying subframe and refused to refund $250

  Business Response

  Date: 06/24/2024

  THE PART HE ORDERED WAS PULLED A WHILE AGO AND HIS TOW DRIVER REFUSED TO PICK IT UP WHEN HE CAME. WE THEN OFFERED TO DELIVER PART  TO HIS HOUSE SINCE HE DIDN'T HAVE A PICK UP TRUCK TO PICK IT UP FREE OF CHARGE. OUR DRIVER GOT SICK AND WAS IN THE HOSPITAL, HOWEVER HE IS OUT NOW AND I CAN SEND IT TO HIM TODAY OR TOMOROW. I WILL CALL HIM TO SET A TIME TO BRING THE PART TO HIS HOUSE.

  Customer Answer

  Date: 06/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the time lapsed, rude company interactions, and not delivering item on the agreed upon date. I paid for a tow truck to pick up the item as the company informed me that the item was already in my vehicle. Now, the company is attempting to bait and switch by blaming the tow truck driver for not waiting for an item the company assured me was already in my vehicle. 
  
  
  
  Sincerely,
  
  
  
  *** ***** ******* **

  Business Response

  Date: 06/25/2024

  CUSTOMER DEMAND IS REJECTED FOR THE FOLLOWING REASON :

  THE STORY STARTS WHEN THIS CUSTOMER WENT TO A BACK YARD MECHANIC TO CHECK HIS CAR OUT AND INFORMED HIM THAT HE NEEDED AN ENGINE CROSS-MEMBER [ ENGINE CRADLE ] = A HUGE PIECE OF SUSPENSION FRAME THAT HOLDS HIS ENGINE, TRANSMISSION AND ALL HIS SUSPENSSION PARTS.

  THE CUSTOMER THEN CALLED OUR SALVAGE YARD TO PURCHASE THE PART WHICH  WE BOTH AGREED TO SELL HIM THE PART FOR $250.00

  ONCE PART WAS READY FOR PICK UP WE INFORMED HIM OF THAT SO HE CAN COME AND PICK IT UP.

  HE THEN TOLD US THAT HIS MECHANIC DOES NOT HAVE A RACK AND ASKED US IF WE CAN DO THE INSTALL FOR HIM, WE QOUTED HIM A PRICE OF $750.00 FOR LABOR TO INSTALL THE PART HE PURCHASED. HE AGREED TO OUR PRICE AND TOWED THE CAR TO US THE NEXT DAY.

  MY MECHANIC PUT HIS CAR ON THE RACK AND STARTED WORKING ON IT, AND 2 HOURS ONTO THE JOB MY MECHANIC CAME TO ME AND INFORMED ME THAT THE CUSTOMER'S VEHICLE FRAM IS RUSTED VERY BAD AND HE NEEDED TO REPLACE IT AND HIS CROSS-MEMBER WAS NOT REALY THAT BAD.

  WE THEN CALLED HIM AND INFORMED HIM THAT HE NEED TO GO TO A BODY SHOP TO REPLACE THE FRAME AND HE DID NOT NEED THE CRADLE.

  WE CHARGE $150.00 PER HOUR FOR LABOR AND AS A CURTOSEY WE WAIVED THE LABOR FEE ASSOCIATED WITH HIS CAR BECAUSE WE FELT SORRY FOR HIM GETTING HIS CAR DIAGNOSE BY A DUMM OR A CROOK MECHANIC WHO ADVISED HIM TO PURCHASE THE WRONG PART.

  IN GETTING HIS PART READY WE HAD TO DROP 2-ENGINES AND TRANSMISSIONS OUT OF 2-DIFFERENT CARS UNTIL WE GOT A GOOD PART TO SELL AND WE DON'T TAKE THESE PARTS BACK BECAUSE WE DON'T HAVE A STORAGE WAREHOUSE PLUS WE CAN NOT RECOVER THE LABOR WE PAID TO OUR YARD MAN ONCE HE REMOVED THE PART.

  WE ACTUALLY LOST ON THIS DEAL BECAUSE WE PAID OUR YARD MAN TWICE TO PULL THE PART THAT HE DOES NOT NEED TWICE.

  HE ARGUED WITH US BECAUSE HE NEEDED TO GET A REFUND ON THE PART THAT HE ASKED US TO PULL AND WANTED TO PUNISH US FOR OUR HONESTY AND OUR PROFESSIONAL WORK. 

  HE THEN THREATENED US WITH HIS BROTHERS AND COUSINS AND OTHER FAMILLY MEMBER THAT HE WILL BRING THEM DOWN AND CAUSE DAMAGE.

  WE ASKED HIM TO JUST COME AND GET HIS CAR OUT OF OUR SHOP. HE SEND A TOW TRAUCK TO PICK UP THE CAR AND THE PART.

  WE GAVE THE DRIVER THE CAR BUT THE TOW DRIVER REFUSED TO PICK UP HIS PART.

  HIS PART WAS SO BIG THAT WOULD NOT FIT INSIDE THE CAR AND ONLY A PICK UP TRUCK OR A TOW TRUCK CAN GET IT.

  WHEN HE GOT HIS CAR BACK HE ARGUED ABOUT HIS PART NOT DELIVERED WITH HIS TOW DRIVER BUT WE EXPLAINED TO HIM THAT THE DRIVER REFUSED TO LET US PUT IT ON THE TOW TRUCK BECAUSE HE HAS NO WAY TO UNLOAD IT BECAUSE ITS VERY HEAVY AND REQUIRES MORE THAN 2-MEN OR A BOBCAT OR FORKLIFT.

  TO REDUCE THE HEADACHE WITH THIS CUSTOMER WE AGREED TO DELIVER THE PART TO HIS ADDRESS AND SEND ONE MORE EMPLOYEE WITH OUR DRIVER TO GET THE PART TO HIM.

  THE NEXT DAY MY DRIVER STEVE TYSON WAS ADDMITTED TO THE HOSPITAL AND WAS RELEASED A WEEK LATER.

  AT THIS POINT I DON'T WANT TO DELIVER THE PART, HE NEEDS TO COME AND PICK IT UP FROM MY PLACE. THE PART WAS REMOVED FROM MORAINE AUTO TO RIVERSIDE AUTO TODAY . 

  I WILL GIVE HIM ONE WEEK TO COME AND PICK IT UP. IF PART IS NOT PICKED UP WITHEN A WEEK IT WILL BE DISPOSED.

  THIS WHOLE PROBLEM WAS CAUSED BY THE DUMM STUPPED MECHANIC WHO DIAGNOSED HIS CAR NAD CAUSED HIM TO BUY PART THAT HE DOES NOT NEED.

  HE NEED TO GO BACK TO THE SAME DUMM MECHANIS AND ASK HIM TO PAY HIM BACK $250.00 FOR THE PART HE RECOMENDED HIM TO PURCHASE FROM US

  Customer Answer

  Date: 06/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response shows how delusional the company is. I do not know how they perceive Black people, but I did not take the car to a "bootleg mechanic" as they stated. Muffler Brothers in Huber Heights ************0 (on Bradnt Pike), which is a reputable business, told me I needed an engine cradle due to rust. They are familiar with the vehicle and can verify my statements. When I called Moraine Auto Parts and Service to purchase the part, they said they could install it for $750.

  The company has changed their story in their new response, just read their initial response. Whoever has health problems in their company has nothing to do with me. The randomness, accusatory statements, and general rudeness of the company speaks for itself in their response. I am offended how they try to make me out as an aggressor who threatened them. 

  This has been going on since May. I do not even own the vehicle anymore. It was intended as a birthday gift for a girlfriend. Of course, her birthday has passed. I am a veteran and I have a doctoral degree and I do not like arguing with rude people who seem like substance abusers. They have made it personal by being so over-the-top. I want a refund of $250.
  
  
  
  Sincerely,
  
  
  
  *** ***** ******* **

  Business Response

  Date: 06/26/2024

  CUSTOMER CONTINUES TO LIE.

  I DON'T KNOW WHAT THE COLOR OF YOUR SKIN HAS TO DO WITH THIS CASE WHEN I AM HALF BLACK.

  IF MUFFLER BROTHER DID NOT MIS DIAGNOSE YOUR CAR, YOU WOULD HAVE BEEN BACK TO ASK FOR COMPENSATION OF YOUR TOW FEES AND YOU WOULD NOT HAVE SOLD YOUR CAR THE WAY IT IS DUE TO THE HIGH COST OF FRAME REPLACEMENT.

  BOTTOM LINE DELIVERY OF PART TO YOUR HOUSE WAS NOT PART OF THE DEAL, YOU ONLY PAID FOR THE PART AND WE HAVE YOUR PART AND YOU CAN PICK UP NOW.

  IF I WASN'T HONEST I WOULD HAVE INSTALLED THE PART AND COLLECTED THE $750.00 LABOR YOU AGREED TO PAY BUT YOUR FRAME PROBLEM WOULD  NOT GO AWAY AND YOU WOULD HAVE BEEN OUT THE MONEY FOR ABSOLUTLY NOTHING.

  COME PICK UP YOUR PART PLEASE AND STOP WAISTING MY TIME.

  Customer Answer

  Date: 06/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I attached text communication with "****" who owns Moraine Auto Parts and Service. He acknowledged his responsibility in delivering the part. His text labeled as Monday is 6/24. This clearly shows how Moraine Auto Parts and Service failed to deliver the part for 2 weeks after they said  they would. His second text occurred after I filed with BBB and rejected their offer.

  Moraine Auto Parts is attempting to circumvent the law and behave as laws and rules do not apply to them. The responses from the company shows this repeated behavior as the company gave an ultimatum about picking the part up in days when that ignored my response time to BBB. I do not want any items from this company. I want my $250 refunded. 

  Moraine Auto Parts and Service said they could fix the vehicle. They did not. Moraine Auto Parts and Service said the item was inside the vehicle, so I paid a tow truck to pick the vehicle up. The part was not in the vehicle.  Moreover, the responses from Moraine Auto Parts and Service have been erratic, accusatory, and offensive. I am happy that the messages with Moraine Auto Parts and Service is public record and shows the unethical practices deployed by Moraine Auto Parts and Service. 

  
  Sincerely,
  
  
  
  *** ***** ******* **

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Moraine auto Parts, the engine was the wrong one. My mechanic (Super tech) sent a written message ,that I hand delivered to M,A. P. that was May 1st. They stated that they had the engine and would be delivering the engine the following Monday or Tuesday. Today's date is May 8th and they have yet to deliver the engine. The engine came with a 30 day warranty. This is the 3rd week since purchase and the warranty is about to expire. I would like a total refund of my money because i believe they won't produce the engine on time.(30 days) and then claim the warranty is valid. I paid cash(certified check) from my bank and would like a refund asap.

  Business Response

  Date: 05/12/2024

  Dear *** **********,

  Thank you for reaching out to us regarding your recent experience. We understand your concern and want to assure you that we are actively working to resolve the issue with the replacement engine as quickly as possible. We apologize for any confusion or misunderstanding regarding your warranty. Rest assured, your warranty will commence from the day you receive the replacement engine. We stand behind our products and are committed to addressing any concerns within the warranty period.
  We appreciate your patience and understanding as we strive to ensure your complete satisfaction and don't hesitate to contact us!

  Customer Answer

  Date: 05/13/2024

  Question: How  much longer will this process take., to deliver t engine. I'm I'm in  need and was told by your  staff you had the right engine.

  Business Response

  Date: 05/20/2024

  THE REPLACEMENT ENGINE IS GOING TO BE DELIVERED TO CUSTOMER TODAY WITH AN UPDATED INVOICE TO REFLECT THE DATE OF WARRANTY STARTING TODAY

  Customer Answer

  Date: 05/27/2024

  Engine was delivered on Monday 

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered this grille from Parts Of Moraine **** ********* *********** ** ***** ************ bought this grille on line it said it was A grade box came in a week or so and it was a cobbled together from a couple of pieces of cardboard opened it and the grille tab was broken because of improper grille removal and they sent it out broken knowing it was damaged contacted them immediately and they said to bad that I must of broke it said they wouldn't refund my money and told me to go F--K myself there totally unprofessional and I wish I had looked up the BBB and read reviews its obvious by reading several on the BBB site that this business is completely unprofessional BUYER BEWARE filed a complaint with American Express to get my money back still screwing around with this LYING company

  Business Response

  Date: 05/12/2024

  **** ******** who is the representative of D & D Body Shop is a liar and a con-artist. Never once did anyone at our place of business communicate in a disrespectful manner towards Mr. ********. This customer failed at defrauding my business and even the cc company found his statements to be untruthfull, so now his last resort is to try and lie about my business morals which I realy do not appreciate. If Mr. ******** from D & D Body SHop did look at our BBB rating he would find that our rating has been an A for the past several years as well. 
  
  On January 16, 2024, **** ******** from D & D Body Shop contacted us to purchase a used grill advertised on Car-Part.com. We provided him with the cost of the part and the shipping fee, which he willingly agreed to. Following this, we promptly sent him our credit card form, along with copies of our policy, regulations, and shipping rules.
  Mr. ******** completed the credit card authorization form and signed all accompanying documents without hesitation. Subsequently, we diligently proceeded to remove the part from our donor truck and arranged for shipping and handling. However, just two days after the part was shipped, Mr. ******** attempted to cancel the order, despite it being already en route.
  It became increasingly evident that Mr. ********'s intentions were far from genuine. First, he demanded a partial refund of $70, claiming he miraculously found a similar part locally after the shipment. When pressed for evidence of the alleged damage, he provided vague and inconclusive photographs, failing to substantiate his claims.
  Undeterred by his increasingly dubious behavior, we agreed to refund the $70 to expedite resolution, hoping to mitigate further conflict. Yet, Mr. ********'s demands escalated as he insisted on a full refund, citing unsubstantiated issues with the part. Despite our offer to refund upon return, he adamantly refused to return the part and instead requested a call tag for return shipping, a request we rightfully denied due to our clear policies.
  Despite Mr. ********'s subsequent attempt to dispute the transaction, our position was upheld, and the dispute was resolved in our favor. Undeterred, Mr. ******** is now escalating the matter by filing a complaint with the Better Business Bureau (BBB).
  His actions reek of deceit and manipulation, as he now threatens to dispute the transaction while obstinately retaining possession of the part. Enclosed are copies of the signed credit card form, clearly stating non-refundable shipping fees, along with our regulations and invoice, which unequivocally demonstrate his disregard for our agreement.
  It is abundantly clear that Mr. ********'s conduct throughout this transaction has been nothing short of malicious and deceptive. His refusal to adhere to our terms, coupled with his attempts to coerce a refund under false pretenses, paints a damning picture of his character and intentions.
  

  Customer Answer

  Date: 05/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: If anyone is a liar this business is full of them you can read many complaints on your own BBB website how many customers have to be wrong for Moraine Parts business to be Right if anyone is thinking of buying anything from them find some other reputable parts business near you and run away from Moraine Used Parts you will regret it if you don't
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i am *** ****** owner of Meyers Auto LLC i do transmission work primarily I have a retired ladys 2014 Ford Focus here that needs a transmission replaced I bought one from Moraine auto in Moraine OH as a good used working transmission we installed it and did all necessary programming and car will not even move on its own the original tranny drove sorta ok we tried every thing we know and very obvious something wrong with it . We noticed clutch assembly on front of tranny is very rusty and was concerned knowing these parts need to work freely - I paid 1500.00 for tranny and 250.00 says non refundable freight charge total 1750.00 i have called them many time was told i will get call back and was accused one time i must not know what i am doing cause that tranny worked great i have been doing this kind of work for 40 years - I need them to send me a working tranny or money back

  Business Response

  Date: 11/26/2023

  WE CONTACTED THE CUSTOMER  EARLIER THIS WEEK AND LET HIM KNOW THAT WE WILL BE SENDING HIM ANOTHER TRANSMISSION.

  CUSTOMER SHOULD BE GETTING THE PART BY THURSDAY 11/30/23