Business ProfileforHoliday Inn Express & Suites

I booked our room on Feb. 19, 2023 at a rate of $426.94 (for 2 nights). When we arrived at the hotel (May 12, 2023), I was informed that they had tried to run my credit card earlier that day and it was declined. Since my card was declined, they said they were not able to charge me for the rate I had booked at, but they had to charge me the current rate. The lady working at the front desk was very understanding and told me that they had more credit cards declined that week then not and that she was sure it was a problem with their system. She assured me that we would get our money back but she was unable to run my credit card at the booking rate without a manager present. She then ran the (declined) card that was on file at a rate of $701.74 and it went through just fine, without me getting the card out of my purse. I checked in at the front desk the next day to see if the manager was there and she wasn't. A different employee told me that they had so many credit cards declined that week that she never even got the chance to call everybody whose card was declined. She also assured me that it was their system that wasn't working correctly. She advised me to email the manager and was sure that she would take care of it. I emailed the manager right away on Saturday. By Tuesday I had not received a response so I called. I talked to the manager and she shut me down right away and told me it was a problem with my card. She also assured me that they tried to call me when the card first declined (which they did not). So I then went to my bank and had them print my records. There are no declined transactions on my debit card. I also checked my phone records and there is no record of them calling me! Since then I have tried to contact both the manager at the hotel and corporate and neither are cooperating. It takes me about three phone calls before I can even get the manager to call me back. I know of at least 5 other people we stayed with that had their cards declined too.