Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ****** ******* *** and paid $3,200 down. I received a memorandum title listing ***** ***** as the lienholder. Weeks later, the dealership said the loan was denied.
  
  Despite this, they submitted a second unauthorized credit inquiry through ***** *****, causing my credit score to drop. I never consented to or signed anything for this new inquiry.
  
  Worse, the dealership has refused to provide me with copies of the original documents I signed. When I asked for them, they tried to pressure me to come back in person and “re-sign the deal.” Despite multiple requests, they still have not sent the documents I am legally entitled to.
  
  This is deceptive and unacceptable behavior from a business and should be documented and investigated.

  Business Response

  Date: 05/30/2025

  Hello, thank you for your inquiry. 

  Dorian Adams's title was sent to him on May 22d, ***** ***** listed as a lien holder, this is correct. Sometimes, banks can ask for more information from a customer to finalise the loan. In this case, *** ***** provided an incorrect income information and the bank declined the loan. Our financial department was trying to reach out to *** ***** to re-sign the paperwork with co-signer, so the bank can process the correct information. Unfortunately the customer refuses to approach any communication, instead he is posting reviews with personal information listed of the dealership and the sale's who was trying to help and speed up the process. Bank can change their mind and disapprove the loan if something is not lining up with their policy, we try to relay it to the customer, but maybe because of the lack of experience, customer does not understand the situation.We even asked him to have his parents call us and have the situation clarified, there is no cooperation on his end. ** ***** needs to understand that he has a vehicle that he is not making payments for and this could led to a hard consequences for him. This situation can easily be resolved in no time with a correct communication between the customer and the dealership. 

  If the customer does not want to proceed with the loan, we asked to simply return the car and fully refund his deposit. 

   

  Kind regards, 

  Premier Automotive Group INC

   

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is a so-called car dealership. On February 25, 2025 my wife and I purchased a **** **** ******** **** ***** series for $8,000. At the time they advised the title would be mailed to us. A temporary tag was placed on the vehicle with an expiration date of April 11, 2025. The temp tag expired and we never received the title. It took us at least two weeks to get a hold of the business title department to find out were the title was. My wife was advised by two different employees on two different occasions about the status of the title. The first one said it was emailed. This was false because we did not recieve anything via email. The second employee who handles the titles stated she mailed it March 3, 2025. We advised her we didn't have it. She then proceeds to tell my wife what she has to do to get the title. My wife told the employee it's not our responsibility and the female employee hungup.
  So we are without a title which we are not able to get a ******** registration plate and have an expired temp tag on the vehicle.

  Business Response

  Date: 05/05/2025

  Premier Automotive Group INC sold a **** **** ******** (VIN is *****************) on 2/25/2025 to ***** ******. The title was issued on 2/27/2025 and mailed to the customer to the address provided, that was also confirmed later. The tracking number is 9505 5139 5203 5059 4533 32, the title was delivered on March 3. As it possibly was misplaced or lost by the customer, the dealer cannot obtain a duplicate after 30 days of the title issue, this is an **** policy, not the dealer. Specifically, if the customer is a resident of a different state, not ****. For us to help the customer obtain a duplicate, **** title division is requiring a letter from ** state title office stating that the above mentioned vehicle is not registered in **. This information was explained to the customer over the phone on Friday, May 2d.

  The title clerk did not hangup on the customer, she politely finished the conversation with ** ******** wife as she was using inappropriate language and screaming over the phone. This kind of attitude and communication is not appropriate towards out stuff. 

  Kind regards, 

  Premier Automotive Group INC. 

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  First I would like to apologize for any and all rude/vulger language used.

  I have spoken to ** registration office and they recommend i get the following from the dealership.

  Please EMAIL me (****************) a NOTARIZED bill of sale SHOWING THE SALE PRICE or a NOTARIZED ******** Certificate of title.

  They advised the bill of sale would probably be the more convenient resolution. 

  Again I apolize for any hostilaties but yor convenience of the information was not done in a professional manner. As also the rude attitude on our part was not necessary. 

  
  
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 05/16/2025

  The email was send with all the needed forms. 

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Premier Automotive for my daughter. The temporary tags were getting close to expiring and I had been watching the mail closely for the title to be sent. I called the business several times over a month and a half asking for the title. I left five messages with the company about the title. None of my calls were returned until today January 31st. The lady who returned my call stated that she was the manager and that the title was mailed to my house on December 10th By Priority Mail. When I told her I had not received the title and perhaps it was lost in the mail she then proceeded to tell me that that was not her fault they did everything they were supposed to on their end. I then told her well I'm sorry I did not receive the title but I need it I have already filed once with the state of Kentucky to get temporary tags. She then told me that she did not have anything to do with titling and would have the title lady who never called me back in a month and a half call me back in 10 minutes to figure out what to do. Needless to say I did not receive a phone call back from the title lady or the manager and I still do not have a title or a resolution to this problem.

  Business Response

  Date: 02/03/2023

  Premier Automotive Group INC issued a title to ***** ******* on 12/07/2022. The title was mailed on  12/9/2022. Here is the tracking number: **** **** **** **** **** **. The status of the mail is DELIVERED. THE title clerk called teh USPS and the address of the delivery was confirmed. 

  The only solution in this case is for the customer to get a letter from their state, that will state the vehicle is not yet registered. And with this letter we will be able to apply for a duplicate of the title. 

  Kind regards, 

  Premier Automotive Group INC

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sale occurred on 12-12-2022
  
  Hello, I recently purchased a used vehicle as-is from this dealership. The maintenance report stated that the break pads had been recently inspected for safety and serviced along with the tires. A certified mechanic reviewed the brakes , tires, and rotors and found this to be false and they all need to replaced and that the car was unsafe to drive. I bought car after reviewing the maintenance report from your CARFAX stating that they were inspected on 1/19/2022 and that a safety inspection was performed on 7/20/2022. I am not a certified mechanic and trusted the reports that proved to be false. I am seeking coverage for the cost of repairs or return of the car, due to false information being shared on maintenance that had been performed by dealership.

  Business Response

  Date: 12/21/2022

  Premier Automotive Group INC sold  a 2016 Mazda CX-5 (****************** to ****** *****. The vehicle was sold as-is, the vehicle went through an inspection before the sale. There are no cars on the lot for sale that are unsafe to drive. All the paperwork was signed and the dealership is not offering repairs. 

   

  THank You.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and will

  be pursuing further action at this time. I still feel like the business dealings of this company are on the shady side. 
  
  
  
  Regards,
  
  
  
  Darius Hixon
  
  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction on December 25, 2022
  Amount paid:12,244.00
  tax 857.08
  The company committed to providing me a safe vehicle- **** **
  The dispute is Premier sold me a unsafe vehicle. The sub frame is not connected to the frame. All bolts are stripped that hold the sub frame to the frame
  . It is cleared by the *** **** supervisor that the vehicle could not have been safe in any way possible when i purchased it and also stated that if it was test driven there is no way that Premier employees that check them out didn't know the vehicle was severely unsafe and completely unable to drive it without being thrown off of the road.
  ***/ the company that is repairing my vehicle has stated the vehicle was unsafe when sold. The supervisor has offered to go to court stating this if needed, if i decide to sue.
  The company has not tried to resolve the problem at all. Instead they ignore many calls and emails for all these months.

  Business Response

  Date: 08/12/2022

  *** ******* ***** is short $1,000.00 on this vehicle/ She was aware of the difference, even after a discount, she was never paid in full. 

  The dealership is not responsible for the damage to the vehicle or any fixing issues after the sale. The customer signed all the paperwork, regarding the rebuilt salvage title and as-is state of the vehicle. If she has an intention going to court, she communicate with the the government institution, that processed with the vehicle inspection and labeled it safe and ready to be driven. 

  All the customer's phone calls are answered, as well as e mails. The only times that *** ***** was ignored, that she was insulting verbally and threatening the sales and the management.

   

   

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *****

  I did email a response and i am waiting for copies of proof from the repair shop stating the vehicle was completely unsafe. I need this opened
  
  

  Business Response

  Date: 08/24/2022

  Premier Automotive Group already talked to ** ******* ***** and explained that there is no taking a vehicle back or any refunds. Please refer to the paperwork that were signed by both parties. 

  Regards.