Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Marc's has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Marc's

      5841 W. 130th St. Middleburg Heights, OH 44130

    • Marc's

      12650 Rockside Rd. Garfield Heights, OH 44125

    • Marc's

      13693 Lorain Road Cleveland, OH 44111

    • Marc's

      14861 Detroit Road Lakewood, OH 44107

    • Marc's

      15030 Puritas Ave. Cleveland, OH 44135

    Business ProfileforMarc's

    Discount Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Marc's has 61 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Marc's

        5841 W. 130th St. Middleburg Heights, OH 44130

      • Marc's

        12650 Rockside Rd. Garfield Heights, OH 44125

      • Marc's

        13693 Lorain Road Cleveland, OH 44111

      • Marc's

        14861 Detroit Road Lakewood, OH 44107

      • Marc's

        15030 Puritas Ave. Cleveland, OH 44135

      Headquarters
      5841 W. 130th St., Middleburg Heights, OH 44130
      BBB File Opened:
      6/20/1985
      Years in Business:
      45
      Business Started:
      1/1/1979
      Business Incorporated:
      8/31/1978
      Type of Entity:
      Corporation
      Alternate Business Name
      • Marc's Pharmacy
      • Marc's Deep Discount Stores
      • Marc Glassman Inc.
      • Marc's Discount
      Business Management
      • Mr. Dick Butler, President
      • Ms. Janet Meluch-Mendise, Manager of Public Relations
      • Mr. Marc Glassman, CEO
      Contact Information

      Principal

      • Mr. Dick Butler, President
      • Ms. Janet Meluch-Mendise, Manager of Public Relations
      • Mr. Marc Glassman, CEO

      Customer Contact

      • Ms. Janet Meluch-Mendise, Manager of Public Relations
      Additional Contact Information

      Fax Numbers

      • (216) 265-7730
        Primary Fax

      Phone Numbers

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I went to buy cherry coke on sale they did not have the item on sale I went to customer service and they refused to issue a rain check. I called there corporate office and they refused to help this is a continual problem that they never have the sale items available

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joan F

      1 star

      12/29/2023

      I went to Marc's to return a phone charging cord & car plug-in that I purchased 2 or 3 days before. I had the packaging and receipt. The guy at customer service said he needed to scan my driver's license to return a $6.99 charger. That seemed pretty intrusive - it's not like I'm returning an expensive TV or wanting to buy alcohol or cold medicine. I asked to speak to the manager. I asked the manager why is this information needed - his answer, "I don't know.". I asked will I start getting junk mail - his answer, "I don't know." I asked if I would start getting junk email - his answer, "I don't know." I asked what does Marc's do with my information - his answer, "I don't know." But he did say that scanning my driver's license was the only way I would get my money back. Not only did he not know anything, but he didn't care either. I opted not to return the item that I won't be using (because it's defective) because I feel like Marc's is taking personal information and doing who knows what with it, but if I want my money back I don't have any choice but to give it. I'm really angry about this. I'm angry that Marc's wants this information for who knows what and that returning an item is so intrusive. It's not like Marc's is a high end jewelry store or a pharmacy. I'm also angry that the manager couldn't answer any of my questions and that he was completely indifferent to my concerns. I tried to email the corporate office and after providing all my information on Marc's website it requires you enter a security code. How do I find the security code? I have no idea as the website provides zero clues. So contacting them through their website isn't possible. When I used the charging cord I purchased my phone would tell me the port has moisture in it, which does not happen with any other charging cord I've used. So I'm stuck with a defective cord/charger.

      Local BBB

      BBB Serving Greater Cleveland

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.