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Find a Location

UBreakiFix Miamisburg has 1 locations, listed below.

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    Business ProfileforUBreakiFix Miamisburg

    Electronic Equipment Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business repairs electronic devices.

    Products & Services

    This business fixes cell phones, tablets, computers, gaming consoles, and much more.

    Business Details

    Location of This Business
    9608 N. Springboro Pk., Miamisburg, OH 45342
    BBB File Opened:
    4/27/2020
    Years in Business:
    7
    Business Started:
    1/1/2017
    Alternate Business Name
    • U Break I Fix Miamisburg
    • UBreakiFix By Asurion
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    10:00 AM - 7:00 PM
    Su:
    12:00 PM - 5:00 AM
    Business Management
    • Mr. Sam Duffy, Store Manager
    Contact Information

    Principal

    • Mr. Sam Duffy, Store Manager

    Customer Contact

    • Mr. Sam Duffy, Store Manager
    Additional Contact Information

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    They broke my PS5 console on a simple cleaning. Nothing was to be done to the console, besides a cleaning. I told them I do not want use their store again. The GM is refusing to let me use another UBreakIFix location. And will not pay any 3rd party repairs. They said if they can not fix, the problem they created, they will give me a refurbished PS5. This is just another console with unknown problems. And potential long term faults that will cause me to lose warranty and be stuck with an inferior product. I will be getting a third party to look at the item and assess the damages. The GM has stopped work at the another location on 82nd street in Indianapolis and refuses to allow anyone else to work on it. He said he will not pay for a 3rd party to fix the damages they created. They even said a new tech was working on it. I think they are using customer products as training devices.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emily R

    1 star

    10/22/2021

    Samsung told me they would cover my broken screen. Took it to this store and they said they would make sure it was covered by my insurance and then fix it. Called a day later and said my phone was ready They put a new screen on without calling to make sure it was insured. Turns out it wasn't.. back and forth with Samsung.ended up having to put the old screen back on.. it stopped working the next day... Should have communicated with the people working ..

    Local BBB

    BBB of Dayton and Miami Valley

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