Complaints

This profile includes complaints for River Valley Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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River Valley Credit Union, Inc. has 10 locations, listed below.

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  River Valley Credit Union, Inc.

  505 Earl Blvd. Miamisburg, OH 45342

  
• 

  River Valley Credit Union, Inc.

  815 Elliott Dr Middletown, OH 45044

• 

  River Valley Credit Union, Inc.

  25 W Central Ave Springboro, OH 45066

  
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  River Valley Credit Union, Inc.

  1030 N Main St Dayton, OH 45405

  
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  River Valley Credit Union, Inc.

  3927 Indian Ripple Rd Beavercreek, OH 45440

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off in June I told the bank about it the lady told me as long as I paid $500 a month I would be okay then they up my monthly payment and didn’t even tell me I was never late on making payments and they still took my truck

  Business Response

  Date: 01/07/2025

  My name Is ***** ****** and I am an attorney who represents River Valley Credit Union (hereafter “River Valley"). This letter Is in response to Complaint ID ******** submitted by ******** **** (hereafter “********"). Please note that all personal financial Information (such as account numbers and social security numbers) as well as any attorney-client privileged communications are redacted from the enclosed exhibits and documentation.

  
  

  ******** was in breach of River Valley’s Promissory Note and Disclosure Statement (hereafter “Note”), Loan Agreement, and Security Agreement at the time his vehicle was repossessed. These documents are enclosed and marked Exhibit A. Pursuant to the Note, both George **** (hereafter “George”) and ******** **** (collectively “the ****s”) took out a Loan of approximately $36,070.66 and pledged the 2018 Dodge Durango, VIN No. 1C4RDHDGUC149728 (hereafter “collateral”) as collateral for said loan. Under the terms of the Note, the ****s were required to pay $792.83 per month on the loan.

  
  

  Terms of default under the Loan Agreement include, but are not limited to: (1) failure to make a full payment: and (2) failure to maintain Insurance on the collateral. The ****s were in default for both of these reasons. While the ****s may have made timely payments, the payments were not the full payment amount and consequently, they were in breach of both the Loan Agreement and Security Agreement. Also enclosed with this letter Is the transaction history for the account, which shows that while monthly payments were being made, they were not the amount required pursuant to the Note. The ****s were only paying between $580 and $620 from July 2024 through November 2024. The relevant portions of the transaction history are enclosed and marked Exhibit B.

  
  

  No employee of River Valley ever told ******** that he could make lower monthly payments. If such a statement had been made, It would have been recorded In the "Member Tracker Review." It Is River Valley’s policy to record all conversations with Its clients In the Member Tracker Review for each account. If such a conversation occurred, It would have been recorded In the Member Tracker Review for the ****s’ account. No such records exist. Copies of all conversations with the ****s from June of 2024 (when the loan first entered default) to the present date, as recorded in the Member Tracker, are also enclosed and marked Exhibit C.

  
  

  Further, the ****s failed to provide proof of maintaining insurance on the collateral after being provided with notice and several opportunities to cure by providing proof of insurance. These notices are enclosed and marked Exhibit D. After failing to provide proof of insurance, River Valley, pursuant to the terms of the Security Agreement, placed insurance on the collateral. This increased the ****s’ monthly payment amounts by $150.00 per month but was necessary (and permitted pursuant to the Security Agreement) to protect River Valley’s interest In the collateral. These additional amounts were not paid by the ****s, and further placed their account into arrears.

  
  

  By falling to make full payments and falling to maintain Insurance on the collateral, the ****s were in default / breach of the Note, Loan Agreement, and Security Agreement. Thus, River Valley had the exclusive remedy of repossessing and selling the collateral. Paragraph 7 of the Security Agreement states, "[i]f a default as defined In the Loan Agreement should occur, you have the authority, upon such default, to repossess and sell the collateral in a lawful manner."

  
  

  On October 29,2024, River Valley sent a Notice of Default to both George and ******** ****. A copy of this Notice of Default is enclosed and marked Exhibit E. In relevant part, the Notice of Default states,

  
  

  "Under the terms of the promissory note and security agreement you signed, River Valley has the right to repossess the collateral...as a result of your default status. You are hereby advised that River Valley may take steps to regain possession of the collateral or to utilize any of the other legal remedies provided by law if the loan Is not paid current by payment of the above amount by November 9,2024.

  
  

  "Please be advised that partial payments will be accepted and applied to the balance, but If the amount received Is insufficient to bring the loan current, the loan may be accelerated, and all principal, interest and collection costs may be Immediately due and payable."

  
  

  (Emphasis added). The ****s were sufficiently placed on notice that River Valley had the right and remedy to repossess the collateral if they failed to bring the account current by November 9,2024.”

  
  

           Further, while River Valley stated that it would accept partial payments and would apply them to the balance due, the loan was still required to be brought current or River Valley would take further legal action. River Valley did not waive its remedies under the contracts or otherwise imply that the ****s were permitted to make Lower monthly payments despite their breach of contract. River Valley exercised its contractual rights and remedies under the Loan Agreement and Security Agreement when it repossessed the collateral on December 10,2024. The ****s had been placed on notice of a potential repossession on October 29,2024. At all relevant times, River Valley acted within Its legal rights pursuant to the terms and conditions of the contracts entered into between the parties.

  
  

  If you have any further questions, or need any further documentation, please contact ***** ****** at ***** *** ***** **** *** or ********************.

  
  

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  River Valley Illegally repossessed my vehicle. I was in bankruptcy. My payments were up to date. They recieved a false complaint and decided to act without a court order or anything a repossess my car. I had to hire an attorney to get my car back which I did, but the damages caused exceed $5000, including legal fees. They have refused to do anything to correct. They ignore my attorneys letters. They ignore my emails. This is beyond scary that my rights can be violated so easily with no repercussions

  Business Response

  Date: 06/04/2024

  May 31, 2024 

  Attn: ******** ********* (*************************) 

  Better Business Bureau serving Dayton & the Miami Valley 

  15 W. Fourth St., Ste. 300,  

  Dayton, OH 45402 

  Dear Ms. ********* - 

  River Valley Credit Union is happy to respond to ****** ********* complaint. 

  Mr. ******* filed a chapter 7 bankruptcy on March 3, 2022. River Valley repossessed the car  on May 16, 2023, and it was dropped off at Cronin Dodge on the evening of May 24, 2023.  The vehicle was only unavailable to him for eight days.  

  Ordinarily, the debtors receive a bankruptcy discharge within four months; however, in this case,  the discharge was significantly delayed until July 17, 2023. During that period, the state of  Ohio was investigating him for potential fraud for which he has been indicted. Had he not been  the subject of an investigation, the discharge would have been issued. River Valley didn't know  this, or they wouldn't have repossessed. There was no malice, and the loan was delinquent.  

  Mr. ******* had two different attorneys contact my office. There were numerous  communications between our office and the two attorneys. We promised to reimburse Mr.  ******* for any damages he actually sustained. It turned out that were no damages. The lease  agreement Mr. ******* provided was fraudulent, because he did not rent a vehicle until after the  2017 Dodge Challenger was returned. Contrary to Mr. ********* claim, the car was not  dragged down the road. The tow company took many pictures showing that it was not dragged.  (copies included). After our communications with the attorneys, they apparently abandoned the  claims.  

  Furthermore, a co-signer on the underlying debt alleged that he didn't sign the note with Mr.  *******. The co-signer alleged that Mr. ******* has engaged in forgery. 

  I trust this is responsive to your inquiry. Thank you. 

  Sincerely, 

  ******* ** Miles 

  Attorney at Law

  
  

  Customer Answer

  Date: 06/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  You just admitted you had repossed my car for 8 days, but did no damage - and found no damage. Yet the bankruptcy court fine for that alone is $1000, secondly you said 2 different attorneys contacted you, which they did I paid for and had to pay for in order to get my car released which I did proving that alleged co-signer did sign. The co-signer was in the bank on camera signing documents for the car. Every piece of mail went to the co signers address. And you mention 2 things I was indicted but not convicted. And the co-signers allegations a year later have been found to hold no weight. Nor have I been charged for that. I was under the assumption I was innocent until proven guilty? So using that as a basis for a defense is not only shallow but doesn’t hold any weight. River Valley didn’t do their job. Period. Otherwise had you done your diligence , my car would not have been repossessed. Third my car was up to date on payments when you had repossessed, your only reasoning for repossession was based off an allegation made by the co-signer which I have not been charge and or convinced of. As far as dragging my car my attorneys sent proof of the driveway and street. The pictures you provided were not taken at my house or in my neighborhood, nor were they time stamped. My attorneys have tried contacting and resolving this for a year now and you have done nothing but stonewall and say this same exact thing over and over. What is the point of law and rights if they are to be violated so easily? I had to replace tires because my car was drug. The written statement from the tire dealer even stated that the tires had been worn from being drug. It was flat one side… You claim no damages but having to hire an attorney alone which you admitted too - and admitted you kept my car for 8 days. How does anyone with common sense calculate that to 0 damages that in itself not including the $1000 fine in bankruptcy court, and the other damages and expenses we have provided. I have tried even personally handling this and Mr Myles doesn’t even respond. Look how long it took for this response. This is what we’ve done for a year now. So break it down for me how you caused no damages or financial damages or stress etc… because had I not gotten an attorney and proved what you did I’d still be without a car. I’m out thousands and thousands of dollars. And River Valley has made 0 attempt to rectify the mistake they just admitted to making. I will be submitting this response to the bankruptcy court and my bankruptcy attorney as well. 

  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am purchasing a car thru river valley bank i have insurance but they are try to make me pay them for having insurance on the car i have American family paying $204 my car payments are $447.89 they want me to pay $522 for there insutance

  Business Response

  Date: 05/16/2023

  I have no record of receiving the original complaint from the BBB. I'm guessing the correspondence is going to my junk mail.  We have spoken to the customer about the insurance claim multiple times

  informing him of what we need to get the situation resolved.  Per normal process we require that the collateral on all auto loans have River Valley listed as "Loss Payee" on the insurance policy.

  To this date that has not been accomplished. Because we must have insurance on the collateral to protect us from loss should there be damage to the auto and we have had no action from our customer to make sure we are listed within a reasonable timeframe, we "force placed" insurance on the collateral and charged that to our customer.  The customer can get this resolved by going to his insurance agent and having us (River Valley Credit Union) listed on the policy as loss payee until the loan is paid off. If done quickly, the customer may receive a partial refund of the premium previously charged to his account.