Business ProfileforGomez Shoe Repair

The African American male attendant did a sloppy job on my boots. The lady attendant brought it to his attention, and he came over to talk to me about it. The guy was just saying to me "Do you understand?" Showing me what he had done. The boots were made of a synthetic type of suede and the hem was on the outside of the boots. The hems were too long so he was to hem them and make them come off the ground. The hems were still hanging on the ground and one boot the main back stich was crooked (very). He acted like he wanted me to ignore this, and he spoke very harshly saying, he would take the hem down and give them back to me as they were before. He smelled of marijuana and was very crude. I was very unhappy with this work, however I paid and when I came home, I called for the manager. I was shocked to find that the manager was the woman who gave me the boots from the shelf and acted like she had no concerns of how he was talking to me. When she said she was the manager on the phone. I asked her did she not remember me with the "yellow boots.: She replied she did. I told her how rude he was (she was standing there at the time) and My mouth just dropped when she said, "I know he can be a bit raw with customers, I will speak to him about it. Why did she not intervene when I was at the store? I also told her about his smelling of weed. She took up for him and said she had just given him a cigarette which was a lie because I was right behind the guy when they first opened their doors on Saturday morning. I was one of the first customers. The fellow went to his working station and was talking to a Hispanic guy then she called him over. Maybe after the incident occurred, he had a cigarette but definitely not before. I have decided not to patronage with this store location at all. When the manager is just as bad as the workers it is terrible. I was not offered the attempt for the weed smelling man to do them over or anything. Bad business manner.