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Business Profile

Optical Goods

Great Lakes Eyecare, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered high end progressive lenses which were over $300.00 more than standard lenses . At the time I ordered them I was told if they didn’t work out that I could get the regular lenses instead as long as I brought them back within 30days . I was never told that I would be out the money for the difference in cost , had I been told this from the beginning I would have never tried the progressive lenses in the first place . I would like. Refund for the difference in cost due to the fact that I was never given a full explanation that I would be out the extra money no matter what .

    Business Response

    Date: 10/20/2025

    Thank you for getting back to me. I do not have anything in writing that I sent to the patient as I tried to resolve this over the phone with her. What I can do is tell you about the conversation I had with her and how our office tried to resolve this issue to the best of our availability. I called and spoke with the patient back in April. I explained that I could understand her frustration with what had happened. We typically do tell patient's that the glasses would be remade at no charge to the patient if for whatever reason they are not satisfied or able to adapt to the progressive lenses, and it is typically mentioned there is no refund of the difference as the glasses are custom made to each individual's prescription and frame they have selected. Our office has a sign visible throughout the entire optical area that states we do not allow refunds as well. We did, however, offer the patient 50% of the purchase price back, which ended up being $179.99. The patient was not happy with the offer we were giving her as she did feel that she should be refunded the full amount. We did try to compromise with the patient, and we did issue her a refund by check in the amount of $179.99. I realize this was not what the patient was hoping for or wanting, but it was the best our office could do as a small business. Please feel free to contact me with any further questions. 
    Thank you so much for your time!

    Shannon 

Great Lakes Eyecare, LLC is NOT a BBB Accredited Business.

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