Complaints

This profile includes complaints for D & S Automotive Collision & Restyling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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D & S Automotive Collision & Restyling has 6 locations, listed below.

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  D & S Automotive Collision & Restyling

  7588 Tyler Blvd Mentor, OH 44060-4871

  
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  D & S Automotive Collision & Restyling

  8700 Tyler Blvd Mentor, OH 44060-4350

  
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  D & S Automotive Collision & Restyling

  747 Sugar Lane Elyria, OH 44035

  
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  D & S Automotive Collision & Restyling

  540 5th Ave Chardon, OH 44024-1077

  
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  D & S Automotive Collision & Restyling

  7920 Euclid Chardon Rd Willoughby, OH 44094-9017

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

   [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  
  
  
  

  So yeah I do not accept due to the fact they never called me to tell me anything. They never called to tell me the delivery date was pushed back, and they also were not the ones who called me, I called them on December 27, 2022 as you can see in those attachments of the phone call I made to them. I had to call after almost two weeks and find out what was going on. Gideon the service writer called me on the next day on the 16th to tell me he looked at my car and stuff that needed fixed bud that was the last time I heard from them until I called myself 11 days later. Still doesn’t make any sense to me. So you’re saying my app worked the two times you guys drove it, then all of the sudden the last drive taken it glitched out? No, I beg to differ.

   

  Regards,
  
  
  
  ***** ******
   
  
  
  
  
  
  
   

  ip on December 23rd that I noticed that didn’t make sense. It showed them in the parking lot going in circles during a Blizzard Warning, my app said they drove 1 mile in 34 minutes! Although they continue to tell me that they only drove the car from the back of the building to the front of the building, which is about 100 feet or so of driving, so where’s the other 3/4 of a mile at?? They insist they cannot send me any video of the cameras but they can send me pictures of certain times the cars being driven normally on the cameras. Also, I called on December 27th to check up on the status of my vehicle because I haven’t heard anything in 12 days and they told me the vehicle was done that day which is a lie because my insurance company and the service writer told me it was done on December 23rd which was the day the issue was happening. I just wanna get to the bottom of this because nothing adds up and my family and friends think so also. If you need anymore information please feel free to call me

  

  Business Response

  Date: 01/04/2023

  
  The customer did indeed drop his cars off for repairs on
  December 15th, 2022 with a mileage of 6025 miles on the odometer.
  The vehicle was fully inspected, documented, and a repair plan was created and
  completed on December 16th, 2022. At 10:24am on December 16th,
  2022, a Repair Planner reached out to the customer to communicated the Repair
  Plan that had been created for the customer, and addressed and concerns the
  customer may have. The vehicle was originally scheduled to be delivered on
  December 23rd, 2022, but due to weather concerns and constraints,
  the vehicle delivery date was pushed back to December 27th, 2022.
  The customer was contacted on December 27th, 2022 to inform them
  their vehicle was complete and ready to be delivered. The customer stated they
  had some concerns with the repairs in reference to the vehicle being driven in
  an excessive or malicious manner. These concerns were communicated to both a
  General Manager as well as the Repair Planner attached to the file. The
  customer was informed that D&S would review video footage to ensure that
  their vehicle was indeed not mishandled while in our possession and the
  customer was ensured that any behavior like that is not tolerated by our
  business. The customer took delivery of the vehicle with 6031 miles on the
  odometer.
  
  The customer was provided a series of 12 photos on 12/23/22
  beginning with a timestamped photo at 11:15:21 showing the vehicle parked in
  the back lot. The vehicle was started and allowed to naturally warm to ensure
  freshly repaired parts would not be damaged by a snow brush or ice scraper as
  local weather was in blizzard conditions. The following photos show the vehicle
  remaining parked until 11:38:44 where it was backed out and began to be pulled
  around to the front of the building. The vehicle arrives at the front of our
  shop and is pulled into the building at 11:40:09 where it remained inside for
  the remainder of the repairs until the following Tuesday (12/27/22) when the
  business was reopened from the Holiday weekend. The customer was sent these
  photos via email on December 29th, 2022 at 3:31pm. As a sign of good
  faith, the customer was allowed to take their vehicle without paying their
  Insurance Deductible so they would not be held liable for additional cost being
  accrued by a rental vehicle. It was also explained to the customer that
  unfortunately we do not possess the ability to send recorded video via email
  and that the time stamped photos provided were, we felt, sufficient to ease
  their concerns as the photos showed the vehicle could not have been driven
  maliciously during the time in question. Customer ceased communication after
  that.
  
  We also communicated to the customer that due to space
  constraints, it would be highly unlikely that the vehicle could be driven in
  the matter in question due  proximity of vehicles. The vehicle was also
  taken on Test Drives to ensure alignment/repairs were effective and to check the
  Safety ADAS systems on the vehicle. There is also a likelihood that the vehicle
  was moved around the shop to make way for other vehicles that were brought in
  as well, which could show movement on the GPS unit of the vehicle.