Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via transfer, see attachment for complete complaint details]]

  Agreed to purchase vehicle Vin#***************** for $10,500.00 Seller changed sale price to $11,478.00 Plus Added $387.00 without my knowledge. I called to question and wrote why I offered it back at the he wrote. He refused and hung up on me. 

   

  

  Business Response

  Date: 03/11/2025

   

           complaint # ******** 

              ***** ****** did purchase a 1985 Chevrolet El Camino.  ***** did come to the dealership early in December. A deal was made on the day he came in. ***** decided to leave a $1000 deposit on that trip because he was not sure when he was coming back. We agreed to hold it for him. At the time the deposit was left ***** received a bill of sale reflecting the price, doc fee, registration and title. All the numbers were clearly marked and understood on the first bill of sale. Upon returning to the dealership on 12/27/24 ***** entered into the exact same agreement he had made on his prior visit. **. ****** financed a portion of the balance at which time all the numbers were explained again. financed amount, selling price, doc fee title and registration with his down payment  reflected. At no time were the numbers changed from his original receipt to the actual day of the sale. Customer did call and demanded a refund on $ 1365 at which time we were perplexed at his request. because nothing had changed from the original paperwork he got the day he left the deposit ***** did go over his paperwork before signing it. At no time was Southern Select Auto Sales deceptive in shielding or changing any numbers on this contract. Enclosed is a signed copy of the bill of sale along with the financial contract. Again everything was explained with clarity to *** ******.

   

                                                                                                                                                                                                                                                      Thank you 

   

                                                                                                                                                                                                                                                       ***** ******

  Customer Answer

  Date: 03/11/2025

   I am rejecting this response because:
  
  
  did not receive a response from the business plus i found out odometer was wrong they altered the reedings this is against the law they could be fined

   

  

  Business Response

  Date: 03/13/2025

  We acknowledge ***** ******** concerns and appreciate this being brought to our attention. We would like to extend our sincere apologies for the inconvenience this has caused. Our team is doing everything possible to resolve this issue. We have reached out multiple times and left voicemails to ***** ****** but have received no response. We presented all the documentation for the vehicle during purchase including the Carfax history for the odometer readings. The title was processed by the Clerk of Courts on 1/2/2025 accordingly. We are committed to resolving this matter with ***** ****** as soon as possible. Please contact us in regard to the desired resolution ***** ****** is seeking.

  Customer Answer

  Date: 03/17/2025

  [[BBB transcription via email]]

   

  In reply io southern select auto the figure of $11478.00 was never mentioned or explained we both agreed  to $10500.00 after he made a phone call to someone $10500.00 is $10500.00not $11478.00 the vehicle is not even worth $10500.00 it needs body work and paint plus other work i had to pay extra taxes on the wrong amount.I DEMAND A REFUND OF $1365,00 .SINCERLY YOURS .***** ********
  
  

  
  

  

  Business Response

  Date: 03/25/2025

  The situation has been resolved with the customer to his satisfaction.

  Customer Answer

  Date: 03/31/2025

  [[BBB transcription via email]]

   

  
  matter as been taken care of thank you very much 

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from southern select auto and they said they would fix the rear end which they did not, the cap for the u joint that they installed fell off because they put the wrong part in and caused more damage to the truck which could of led to a serious accident or even death, all in all they sold me a vehicle that is going to cost 2x the amount to fix it than what the vehicle is actually worth, and lied about the repairs

  

  Business Response

  Date: 04/02/2024

                *** **** *****
                **** *** ***
                ***** *** *****
  
  
  *** ***** made two trips to Southern Select Auto sales. The first interaction was to pick a vehicle he wanted to purchase. Mr. ***** chose a 2006 Chevrolet Silverado 1500 pick up.
  Vin # ***************** with 186,000 miles for $*******. Upon test driving the truck Mr. ***** felt a vibration and asked if we could fix it so he could purchase the truck. We agreed a deal was made and a deposit was left on the truck.  We called the customer to come in  and redrive the truck with the salesman. Mr. ***** drove it and said it was a marked improvement and went ahead with his purchase. Again the purchase was made after test driving it again. Mr ***** at the time of purchase was offered an extended service contract being the vehicle was sold as-is he declined the offer. After a problem arose we offered to take care of it. Mr. ***** stated there is no way he would have our mechanic work on his truck. With that being said and the vehicle being sold as-is with no extended warranty and an offer of repair. We feel Southern Select Auto sales has extended all of our courtesies to Mr. ***** at this time.
  
                                                                                                     Respectfully 
  
                                                                                                      Southern Select Auto sales
  

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: December 5, 2023
  2010 GMC Sierra SLE
  Sales Contact: **** ******
  I purchased truck from Southern Select but was never told the truck was rusted to the core. It’s about 90% rust underneath it. I gave them good hard earned real money. They gave me a badly rusted product a lemon basically. You have to see it to believe it. I’ve posted the pictures that were never sent to me prior to closing the sale.
  It’s absolutely aggravating ! On top of the price I paid I also paid $1300 for the shipment. The sales guy is like oh it has just some rust. He took some outside pictures of the truck and sent those over to me but never the rusted areas underneath it. He never sent me the under carriage pictures where the actual damage is. It is an absolute piece of junk. The frame is also all rusted its peeling off effortlessly. Then on the day of the pick up knowing that all the lights on the dashboard are on, he stated that he could have fixed the wheel speed sensor but that the driver was in a rush. He knew long time ago those lights were on and the truck has serious issues but never fixed them. The truck can’t be driven safely unless you wanna put your life and your family life in danger. I paid $1300 more to ship it over me. The metal comes off to the touch easily. That’s a $5K repair. That’s another $10K-$15K expense. Everything underneath the truck must be changed. The bolts are all rusted. They don’t come out. The shocks are peeling off. It’s very scary to even look at and think you gonna ride on those. The gas tank got holes everywhere. All the dashboards lights are on. All the fluids in the truck are dark. There is oil and fluid leaks everywhere. I sent them a message about my findings it’s radio silence. Thank God this was caught in time before anyone got hurt. This is totally unacceptable. They got good money in exchange for a piece of junk. The entire deal is unfair on its face. The truck is disintegrating and it should have never been on a lot for sale.

  

  Business Response

  Date: 01/08/2024

  Southern Select Auto Sales acknowledges the above customers concerns and have reviewed the customers complaints in the above statement. We have attached screenshots of the pictures that were sent to the customer on 11/25/23 prior to the purchase of the vehicle. There were over 25 pictures sent in addition to a walk around video that clearly showed the undercarriage of the Vehicle as well as any other rust spots on the truck. Prior to the purchase of this vehicle, we recommended ***** ***** to the customer to schedule a 3rd Party Inspection, or any other Service Garage around our area and we offered to take the truck there for the customer to get inspected. The customer did not follow through on the given options for an inspection. We also asked the customer why he would be buying an ** vehicle with rust when he lives in **. A CarFax report was sent to the customer that showed previous services and locations of the vehicle. At no time was this vehicle under described or misrepresented. It is unfortunate that this situation happened and was not brought to our attention directly. As a family owned dealership we would in no way put another family in jeopardy. We sold the 2010 GMC Sierra with 180k miles AS-IS.

  Customer Answer

  Date: 01/10/2024

   I am rejecting this response because:
  
  
  They didn’t send me the truck under carriage pictures. 
  The business sent me the pictures around the truck, the engines and the side panels, the engine, the truck bed. Basically all the good areas and they left out the bad areas that would have raised red flags instantaneously. They never sent me pictures under the truck where there were tremendous accelerated rust, hidden below it.
  it’s true they asked me to inspect the truck locally or hire an independent mechanic to inspect the truck but I never got to it. The rust underneath the truck was never revealed to me not once nor was the extent of the rust underneath the truck. This puts my life and my family life in grave danger because once you see what’s hidden underneath the truck, the rusted frame, the rusted suspension, rusted gas tank, etc. You would never ride in that truck or put your children in it. 
  Yes the truck was sold as is unfortunately not everything was revealed as is and it should have never been sold to anyone given its condition. 

• Initial Complaint

  Date:06/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from them on July 16th 2022 first of they cut the parking brake cable of which is a safety hazard because it had other issues with the parking brake and need $1700 worth of parking brake work alone but didnt tell me about that. Then when I was driving it home to ************ the transmission wasnt shifting right but I thought it might just me not being used to a gmc truck but it turned out the transmission was bad from the beginning . Eventually it started shifting so bad it wasnt even driveable and so I had to stick another $3400 into a new transmission plus many man hours and not being able to run my excavation business properly because I wasnt able to haul my **** pound excavator which is way under the weight limit of the truck so basically a truck they sold me for $19,000 which is a lot of money for me that wounded up costing me $30,000 all together including the money I originally paid for it.

  

  Business Response

  Date: 06/28/2023

  Southern Select Auto Sales is writing in reference to the complaint ID: ********. It is unfortunate to hear that this situation has occurred to a fellow customer. We take great care to ensure that important matters such as this are properly managed with each and every sale we make. This vehicle was purchased on July 16th, 2022 AS-IS. The customer has not reached out to our dealership in the past 11 months since purchase. We were unaware of any issues the customer was experiencing during this time. The above complaint stated the customer was using the vehicle to haul ***** pound excavator within the past ****************************************************************************************** the time the vehicle is owned by them. Unfortunately the customer did not contact the dealership after driving off with the vehicle to ************ from ****. If the customer had contacted ** in advance we would have offered assistance or resolution to the matters when they occurred. We apologize for any inconvenience this may have caused and would like to offer the customer a solution. Please contact ********************** at **************. We appreciate the feedback and hope to hear from you soon.