Business ProfileforSerpentini Chevrolet of Medina

Never, never, never purchase a car from any of Serpentini locations. They are very slick and dishonest about financing. After test driving the car and deciding to purchase it, we had to wait over an hour to get to the financing ***** I think this is by design. You're tired and you just want to get the deal done. The finance person goes over the documents so quickly and tends to be deceitful about the details. It was indicated to us that GAP coverage was required by the lender..which was a lie. That added $1200 to the loan amount. She also did not disclose that there is a $150 penalty if the loan is paid off in the first 12 months. This car was purchased by my grandson and I am co-signed on the loan. While I understand that you have the opportunity to read all of these documents (and that is my fault for paying better attention)they are shoved at you so quickly that you kinda just sign and go on. She also told us that extended warranty would add only $2 to the monthly payment and then when I went to sign the agreement I noticed that the total cost was actually $2400! I respectfully declined! Used cars are already over priced and young people are at their mercy. Shame on you Serpentini!