Business ProfileforMedina Auto Mall

On 11/11/23 I purchased a 2015 Ford F150 from Medina Auto Mall, part of the deal was they would fix the known issues the truck had, give me a second key and I also wanted to add on a remote start to it. On 11/16/23 I picked the truck up from the dealership after the work was completed but they didn’t get the second key made yet or the remote start installed, I was assured it will be no problem they could even mail it to me, I accepted the answer and left. I tried contacting my salesman for about a week or two after that texting, calling, and leaving voicemails but he never responded besides one time where he said they can just send their key maker to me and he would call me right back about the remote start, he never did. So I called the main dealership number and requested to speak to the sales manager to finally get this key, I could over hear the person who answered the call speaking to ******* and then they hung up on me. So I called again and expressed again that I want to speak to the sales manager to get this done since it had been just under a month at that point and the “we owe” form said it’s only good for 30 days but kept getting blown off by whoever answered the call who also said “******* isn’t there” on the second call even though I heard them speaking and was told “they would do it and not to worry and ******* would call me.” My father then called the dealership and finally my salesman ******* contacted me saying the remote start hadn’t come in yet, I told him I don’t care about that anymore and I just want my key. He gave me their key makers information but unfortunately can’t come to me he required me to come all the way up to him over an hour and a half away. My father got involved again and their used car manager *** ***** agreed they will pay my local Ford dealer to make to key so I don’t have to drive so far. The key came in and the Ford dealer got the ***e run-around I got, I decided to leave a review on Medina Auto Malls website about all this