Business ProfileforGrizzly Automotive

Horrible experience. After market Catalytic converter installed and started failing 4 months after installation. The CEL went on and off intermittently for months. I had the codes read and they always pointed back to the cat. I shared this with the owner, ***, and he suggested it was the rear cat failing. I tried to get my car into him several times but he was unresponsive. I took my car to 2 other mechanics, asking if it was the rear cat. They explained that there are no sensors on the rear and the codes are referring to the front. They suggested I warranty the cat. I shared this with *** and he then suggested it was the O2 sensors. I asked him if it could check them and he did not respond. I went to another mechanic and they said that the o2 sensors would be giving additional codes if they were the issue. I told this to *** and he said that my car burns a lot of oil and it was likely the cat failing because of that. I asked him if he could please try to warranty, he said he would get back to me. A week later, I ask him for any update and he said that he emailed the manufacturer and would get back to me but then said again that I was probably out of warranty. I asked him who the manufacturer was and he said he did not know. So then I had to confront him by saying, if you did not know, who did you email?? I tried taking my car to a shop to find out what brand he installed and they said they would have to take the cat off to find out what brand it was, I asked *** again for the manufacturer. After several days and requests for this info, he sent me a half completed warranty claim from Davico. This entire interaction with him took 4 weeks. By the time I received the document from him, I was 200 miles out of warranty. Not to mention, I had been asking him about the CEL since last September. I trusted this guy because he came word of mouth, had a small shop and was passionate about Subarus. I feel betrayed and used.

We do not have a *** that works here. I have no recolection of any troubles with a Subaru and catalytic converter issues. Can you make sure this guy has the right shop. We are a 7 bay facility and not really small by any means.

 

**** *****

Owner

************

And the zip code is for ******** ****. We are located in ****** ****