Business ProfileforLakeshore Dance & Gymnastics, Inc.

I signed my daughter up for a camp on Monday, 11/14. I had a credit in my account for $48.00, and the camp was $40. When it went through the process l noticed my credit card was charged the additional $40, which they should used my available credit. I called the same day as I had to cancel and was told I could do so online. I tried to, and was unable to do it. I then called for the next 3 days an could not get ahold of anyone. Finally on 11/17, I spoke with someone who told me I wouldn’t be refunded $40, which should have never been charged in the first place because I had a credit for $48. If there is no refund, I should have $8 worth of credit left. I’m seeking my refund of $40 which should have never been charged from my credit card. In addition in 2020, I paid for a ballet costume that was never given to me and I did not receive a refund on that. They cancelled due to Covid and did not send us the costume. Completely mismanaging and taking advantage of consumers, due their outdated systems and the pandemic. I’m fine with the no refund policy, but that should have been taken from my available credit on file, not a new charge!!