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Business Profile

Roofing Consultants

Storm Damage Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Consultants.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff AT. The consumer signed a contract to have her roof repaired. The business said the cost would be $12,641.61; the consumer gave the business a check from her insurance provider for $9,000.00. The business kept saying they were coming, but they never did. The business then stated that they wanted the remainder of the money and that they would put a lien on her house. The business has not done any work. The consumer wants to have the work done, and then pay the remaining balance for the work.

    Business Response

    Date: 06/14/2025

    The amount the insurance pays is the cost of the contract. You can’t steal money and then try to change contract price. Canceling is 20% which to this point is not paid. The homeowner has made it clear she will not pay anymore and is keeping the rest if the money and refuses to pay the full cancellation fee. 

    Customer Answer

    Date: 06/30/2025

    Better Business Bureau:



    Enclosed is the contract I signed on 6-5-25 for $12,641.61. Also, on 6-5-25, I paid $9,702.80, but now Storm Damage Consultants is asking for more. I'm willing to pay the $2,938.81 difference, but the company wants even more money from me, which I'm not pleased.

    The company kept promising to do the work, and never did any work. It's so unfortunate how they want more money, but do not want to honor their obligation. This sounds like another scam in which they are taking advantage of senior citizens.

    Please continue to look further into this matter. If need be, I can also talk to the Attorney General concerning this matter. Thank you.

    Sincerely,
    ***** *****


  • Initial Complaint

    Date:10/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuous telemarketing calls from this company.
    My phone number is in the Do Not Call database and even requesting to be removed from their call list does not stop them from calling.
    Their telemarketers resorted to arguing with me that I need my roof inspected after 30mph winds.
    I have also reported them to the ******* ***** ********** for each of the multiple violations of the National Do Not Call Registry.

  • Initial Complaint

    Date:09/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/30/2024
    I had a contractor come and look at my roof by the name of danny W**** from storm damage consultants (phone number ************), then i called my claim agent name **** ******* from ****** insurance. My insurance company sent me an estimate for my roof which was 1727.38 check in the mail. the contractor danny came and took the check on 06/30/2024 so he can start on the process and kept giving me excuses as to why it was taking so long. for the past few days i have been calling and texting him to return the check and no answer. I attached the check and the contract from danny, and email from **** that the check was already cleared.

  • Initial Complaint

    Date:07/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mike H***** was to provide roof, gutter and siding replacement. The job was subcontracted out and the roof was installed incorrectly to the point where our roof will eventually leak and did not pass a simple township inspection. He did not provide the gutters or siding and was paid for them. He states we still owe him money for our roof but when we asked for invoice or quote for the price difference to go to metal he just kept telling us that the cost was the prescription on the insurance payout. He violated his own contract in not providing a new contract for upgrades. When the workmanship was questioned he pushed me off on his subcontractor to this date has not fixed our roof. We now have to pay for complete replacement of our roof gutters and siding so our home does not incur further damage.

    Customer Answer

    Date: 08/13/2024


    Better Business Bureau:



    At this time, I have been contacted by Storm Damage Consultants regarding complaint ID ********. From **** ***** and attorney ************* He gathered information and wondered how we could resolve the issue. I have not heard from them again since 8/7/24. 



    Regards,



    ****** ********

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was paid in full and they still have things left undone that should have been completed. I still have a big pole in my back yard where they were supposed to rewire my entire home. Still waiting on my ceiing to be fixed, shutters installed and more. The workers also moved the side bricks I had as a step and as a result of that i fell and fractured my ankle. I just want the work to be completed as promised.

    Customer Answer

    Date: 02/05/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Storm Damage Consultants regarding complaint ID ********.



    Regards,



    ***** *******

Storm Damage Consultants is NOT a BBB Accredited Business.

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