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Business Profile

Internet Services

Omni Fiber, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They hung a box in the front of our house without asking. Drilled big holes in my brick which has destroyed my brick and ran a wire up the front of my house. Huge eye sore! Also they are only giving us half of what we paid for. We paid for 1g and are only getting 500!

    Business Response

    Date: 04/11/2024


    3/27/24-business sent email response

     

    Complaint ID ********

    Mark A********

    Afternoon,

     

    Is it possible to open complaint ******** ?  I am in the process of contacting the customer to see if there is a way to solve the problem.

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dial up is faster then the service they offer. Customer service management needs trained right. They said that area I lived in is under construction and "I don't know"..... That's poor!! The blueprint was wrong to the constitution. It was finished. If the splicers knew there job then it would have got hooked on the day it was suppose to. I wouldn't recommend this to my worse enemy!!!

    Business Response

    Date: 03/07/2024

    ****** ******** contacted the customer and sent a crew to his home to fix his problems (Jan 19th). 

    I also followed through with the customer to make sure he was happy with his service.

    And wanted him to know that he can contact me with any problems or concerns.


    Please let me know if there is anything we need to do to close this up.

    Customer Answer

    Date: 03/12/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

     

    The tech did call me, but the response time took months and this unacceptable. They tried to bribe me with free service. I had to complete their work - which is bury the cable underground around the entire house. The company lied to me.


    Regards,



    **** ******

    Business Response

    Date: 03/15/2024

    **** is not a customer of Omni Fiber.  His parents are the account holder, and they have stated the complaint should have not been made, and that they are happy with service.   

Omni Fiber, LLC is BBB Accredited.

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