Customer ReviewsforSonshine Products

I own a small property services business that services some of the vacation rental homes in my area. I had a customer who's hot tub cover had been ripped and a replacement was needed asap. I spent hours reading company reviews all over the internet, including this site, and decided upon Sonshine. I had placed an order for the cover and asked to expedite manufacturing and shipping. I did so on a Monday and had the cover in my hands on that Friday afternoon. The cover was well made and stitched, the material used was not of cheap quality and seems like it will last for years. I have ordered a total of 5 covers now and they have all been the same quality. Happy customers tend to not leave reviews, I made sure to go out of my way to leave this one.

Buyer Beware of Sonshine Products prices!We recently ordered a new spa cover & cover lift assist from Sonshine Products. We reviewed their products online and called to speak with a sales representative. The sales rep reviewed our Brand & Model of Hot Tub, as well as Confirmed with us, the dimensions (108"L x 91"W w/7" Radius corners). We added a cover lift assist and a couple of package accessories.The sales rep gave us a Total price with tax, which also agreed exactly with the online order form price total for our order. The rep directed us to place our order using the online form, so we did and gave them our payment info for the agreed total, which they promptly charged to our account. Now, a week later, I receive an email from Sonshine Prod. saying that because my Spa Cover is over 100" long, it will now cost an additional $140 & my order (already paid for) is on hold until this additional charge is agreed to.There was Never any mention by their sales rep, or anywhere on their online order form of any Extra Charge of this sort if a cover is over 100" long. NOTHING!This has all the smell of a Bait & Switch and, After they already have our money!Unfortunately, we need to replace our existing cover asap, so they have us between a rock and a hard spot. I have reluctantly agreed to this ridiculous overcharge, but have also informed Sonshine products in my reply, of my intent to detail this complaint on BBB, *********** state **** of ********************* in hopes that they will review & amend this additional charge, refund it to my account, and complete my original order as submitted & paid for already with the help of their company sales representative.

After 3 months many phone calls and emails from me and hardly any response from anyone at this company. They charged me to fix their mistake of recommendation for first purchase. Took over a month to get it fixed and then spoke with owner (*****) said he had the one I needed and would swap it. I received the same one as the first one!? He charged me $45 to ship the new one and return the first wrong one. I felt that was fair and paid. After receiving the wrong one twice and then taking another month of me bugging them to send the correct one I was frustrated. I felt I was not wrong for requesting a refund of the $45. After three emails asking how they would like to refund the money I finally got a call from ***** and he literally belittled me and called names because I asked for the shipping to be refunded. It's not like I was asking for the whole thing to be refunded. He told me flat out it was a "dirt bag" move to ask for the money back. He then said I will have bad karma coming my way because I asked for money back. Also he said if he knew what type of person I was he would have never sold to me. THIS WAS THE ***** OF THE COMPANY!! I paid for a product and got wronged twice and I am the bad person?? Three months and over 20 emails and over 30 phone calls to try and resolve this. But I am a dirt bag.... Stay clear from this company. Spend a few dollars somewhere else. You will have better support if something goes wrong.

I placed an order with this company for a spa cover on 04/11/2021. I contacted them on 04/26/2021 and was told that my order would be shipped in 8-10 weeks, which would make 07/05/2021 the last date. Of course, they offered to expedite my order for a rather large fee but I was unwilling to pay their extortionary charge. They took payment on 05/11/2021. I contacted them on 07/03/2021 because I had heard nothing from them. They responded on 07/08/2021 that it would ship by the end of that week which would be 07/09/2021. Since I still had not heard from them, I contacted them on 07/13/2021 and requested that they cancel my order. They replied on 07/14/2021 that my order had shipped on 07/09/2021 yet the invoice from the shipper had 07/16/2021 as the date that they picked the package up from the manufacturer. Regardless, the time they quote at the beginning of the order process is **** weeks and they took nearly 14 weeks. Also, not one time did they ever initiate any communication with me; I always had to prompt them first. The product appears to be okay but time will tell if the quality of the product is better than the quality of the customer service. I will not do business with this company in the future and strongly urge all consumers to stay away from them.