Business ProfileforSonshine Products

We ordered a hot tub cover from this business because we had bought one 7 years earlier and it was so well made. We ordered in January and it took the full 20+ weeks it said. When we received it we noticed that everything was made as the other except this time there was only one handle on each side and that instead of it being made out of the same material as cover there was only one handle and it was cheap canvas type strap (see picture). It has not even been 3 months since we received the hot tub and it has only been used a few time (texas summer....) and the strap has already broken. No one at the company ever answers the phone nor returns calls so I filled out a support email. That was returned quickly stating that handles aren't under warranty and basically they won't do anything about it. Now we have a useless lid/hot tub as it is very difficult to lift off the hot tub with no working handle. We'd be happy if they would just sent new outer covering for it. I looked at my older order and we ordered everything the same. I guess the quality of their work has just gone down the dump and their customer service is non existent. Products should last longer than you waited for them to be made!!!!