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Business Profile

Employee Benefit Plans

Chard Snyder, a WEX Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Chard Snyder, a WEX Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chard Snyder, a WEX Company has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 25 Customer Reviews

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    Review Details

    • Jason D

      Date: 11/21/2022

      I have had an awful experience with this group. They have locked my account after each medical expense and make accessing your money nearly impossible. I send in medical receipts that are then denied under the guise of not meeting *** requirements. They claim that I need to send more money to them in order to unlock the funds that I have already paid through payroll deduction. I have never heard of a medical card company holding funds "hostage" and denying claims....they are not an insurance company but operate like they are.

      Chard Snyder, a WEX Company

      Date: 11/22/2022

      We apologize for your frustration, *****. We have investigated your FSA account and a team member reached out to you today via the email address you provided. If you can please reply to that email with a phone number and time you can connect, he would be happy to discuss what has happened and explain what is needed for full reimbursement of your funds. Thank you!

    • Leigh H

      Date: 11/08/2022

      This is a deeply unethical corporation. I filled out paperwork to elect COBRA coverage through this corporation five weeks ago. I paid for two months of coverage, a cost totaling more than $1800. Chard Snyder has refused to send the proper paperwork to my health insurance company, so I have had no medical coverage at all for the entire period for which I paid. I have been forced to pay out-of-pocket for all medical costs for this period in spite of having paid that exorbitant COBRA premium. Every time I call Chard Snyder, I get a different explanation and no solution for this problem. The corporation has simply taken those COBRA payments without providing any health insurance coverage. I have never in my life dealt with a more profoundly corrupt and inhumane corporation.

      Chard Snyder, a WEX Company

      Date: 11/09/2022

      We apologize for your frustration, *****. We investigated your account, and your coverage should now be active. Our team reached out to you by phone with this update. Feel free to call us at ************ with additional questions.

    • Eugene K

      Date: 10/31/2022

      Worst company I have dealt with. Third party biller for my health insurance. Tried to use my insurance and carrier said it was terminated by Chard. Spoke w Chard and they say they did not terminate it. Called insurance carrier to verify and found out that Chard took my payment over a month ago, but did not pay my carrier. Best part is they've already taken my payment for the upcoming month as well. Chard keeps telling me it can take up to fifteen days to activate. "So sorry" does not help when you're paying for insurance that inactive. Was quick to tell me I can go somewhere else if I like.
      **** *

      Chard Snyder, a WEX Company

      Date: 11/02/2022

      We apologize for your inconvenience, ******. We have investigated your account and are actively working with your insurance carrier to reinstate your coverage. Feel free to contact us at ************ with additional questions. Thank you for your patience!

      Chard Snyder, a WEX Company

      Date: 11/09/2022

      Hello ******. Your account has been updated and your coverage should now be active. Our team reached out to you by phone to share this update. Feel free to contact us again at ************ with additional questions. Thank you!

    • Tashikia R

      Date: 09/30/2022

      I pay for benifits every month since 2/2022 until now. I haven't been able to use my dental benefits since 3/2022 I called this company plenty of times and I just keep getting the run away about how they are going to call me back or have the insurance company fix the issue. Today was my last straw I asked for a supervisor and of course everyone was in a meeting for the 2 hours I was on the phone going back in forth after getting hung up on. They told me they are swamped and I'm not the only one having this issue if so close down or stop taking my money. Either give me my money back or fix my dental coverage. Please who are supposed to be helping me Keosia M******* Tara who hung up on me Christine And many others

      Chard Snyder, a WEX Company

      Date: 10/07/2022

      We are sorry for your frustration, ********. We are happy to investigate and try to provide assistance, but do not see you in our system as a current plan participant. We do not offer dental coverage. If you can please provide more information regarding the Chard Snyder plan you are trying to use (e.g., FSA, HSA, HRA), we can have someone reach out to you to help resolve the issue. Thank you!

    • Melissa M

      Date: 09/29/2022

      IF I COULD GIVE THEM ZERO STARTS I WOULD!!!! THEY WANT DOCUMENTATION ON MEDICAL BILLS AND NEVER SEND NOTICE IN THE MAIL OR TELL YOU WHY! THEY DANCE AROUND ABOUT WHY YOU OWE THEM! LET'S TAKE A MINUTE HERE THIS IS MY MONEY SO BASICALLY I AM PAYING BACK MY OWN MONEY TO THEM! MAKES NO SENSE!

      Chard Snyder, a WEX Company

      Date: 10/07/2022

      We are sorry for your frustration, *******. The *** requires Chard Snyder to confirm that you used FSA funds for an eligible service or purchase, so you may receive a request from Chard Snyder for more information to substantiate, or validate, your expense. We are researching your account and will have someone reach out to you soon to help resolve your issue. Thank you!

    Chard Snyder, a WEX Company is NOT a BBB Accredited Business.

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