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Find a Location

Honda Federal Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Honda Federal Credit Union

      19775 State Route 739 Marysville, OH 43040-9256

    • Honda Federal Credit Union

      17655 Echo Dr MARYSVILLE COMMUNITY OFFICE Marysville, OH 43040-9793

    • Honda Federal Credit Union

      11000 State Route 347 East Liberty Office East Liberty, OH 43319-9470

    • Honda Federal Credit Union

      6964 State Route 235 N Russells Point Office Russells Point, OH 43348-9703

    Business ProfileforHonda Federal Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Credit Union offering Digital Banking, Checking & Savings, Loans and Credit Cards, Investment and Retirement, , Membership, and Financial Planning products and services

    Products & Services

    Credit Union offering Digital Banking, Checking & Savings, Loans and Credit Cards, Investment and Retirement, , Membership, and Financial Planning products and services

    Business Details

    This is a multi-location business.

    Find a Location

    Honda Federal Credit Union has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Honda Federal Credit Union

        19775 State Route 739 Marysville, OH 43040-9256

      • Honda Federal Credit Union

        17655 Echo Dr MARYSVILLE COMMUNITY OFFICE Marysville, OH 43040-9793

      • Honda Federal Credit Union

        11000 State Route 347 East Liberty Office East Liberty, OH 43319-9470

      • Honda Federal Credit Union

        6964 State Route 235 N Russells Point Office Russells Point, OH 43348-9703

      Location of This Business
      19775 State Route 739, Marysville, OH 43040-9256
      BBB File Opened:
      10/24/2011
      Years in Business:
      57
      Business Started:
      8/18/1966
      Business Started Locally:
      1/1/1988
      Business Incorporated:
      8/18/1966
      Type of Entity:
      Corporation
      Alternate Business Name
      • HFCU
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      9:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Alex Perez, Compliance Officer
      • Mr. Joe Mattera, Chief Retail Officer
      • Mr. Dave Cottone, Chief Experience Officer
      Contact Information

      Principal

      • Ms. Alex Perez, Compliance Officer

      Customer Contact

      • Ms. Alex Perez, Compliance Officer
      • Mr. Joe Mattera, Chief Retail Officer
      • Mr. Dave Cottone, Chief Experience Officer
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/31/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This account inaccurately reported from my credit report in 3 credit bureaus like Equifax, Experian and Transunion. HONDA FEDERAL CR UN ************** Date Opened: 08/07/2017 I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Betty B

      1 star

      12/14/2023

      Absolutely the worst . Applied for a loan , they asking for proof I had all other loans paid off. Sent proof 3 times. Denied loan saying I had an old loan . 3 times isn't enough proof I guess

      Honda Federal Credit Union Response

      01/17/2024

      Good day, Our apologies for the additional information requested. We do understand that our team may have requested additional information, and we do apologize if there was any miscommunication in the process of reviewing your loan application with us. Our Lending Department may request additional information or documentation to review and appropriately evaluate each application received by our members. We strive to look at each application independently and thoroughly to ensure that we are providing our members with the best possible options for their needs. We welcome any additional information or feedback that you may provide us regarding your experience with us. Please do not hesitate to contact us directly at 1.800.634.6632. Thank you for your continued membership, Honda Federal Credit Union

      Local BBB

      BBB of Central Ohio

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