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Find a Location

The Door Guys, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Door Guys, Inc.

      793 N Main St Marion, OH 43302-1734

    • The Door Guys, Inc.

      200 E Campus View Blvd Ste 200 Columbus, OH 43235-4678

    Business ProfileforThe Door Guys, Inc.

    Garage Doors
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Door Guys offer sales, installation, service and repair of residential, commercial and industrial (upward acting) garage doors and openers. 

    Products & Services

    Garage doors, Garage door openers, Replacement parts for garage doors and openers

    Business Details

    This is a multi-location business.

    Find a Location

    The Door Guys, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Door Guys, Inc.

        793 N Main St Marion, OH 43302-1734

      • The Door Guys, Inc.

        200 E Campus View Blvd Ste 200 Columbus, OH 43235-4678

      Location of This Business
      793 N Main St, Marion, OH 43302-1734
      BBB File Opened:
      6/11/1999
      Years in Business:
      27
      Business Started:
      10/23/1996
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      8:00 AM - 12:00 PM
      Su:
      Closed
      Business Management
      • Mr. Tim Granlee, Owner
      Contact Information

      Principal

      • Mr. Tim Granlee, Owner

      Customer Contact

      • Mr. Ryan Granlee, Vice President
      Additional Contact Information

      Fax Numbers

      • (740) 383-1208
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2021

      Complaint Type:
      Product Issues
      Status:
      Answered
      I called Door Guys to fix my outdoor keyless entry. Guys came out said it was older door and he had to call in on how to fix. Then told me I had to get the keyless pad from Amazon because they couldn't get one. Billing me $120+ for call. I received the keyless pad they told me to order. They came out again. Said it was the wrong one. They called and said they found one for $55 and we're ordering it for me. Four weeks passed and nothing. I called and long story short it was not ordered. Ryan told me to go-to Lowes and get one and it might work. I went to *** *** *** in Mansfield, Oh. They had the right product and fixed it in office to work. Called Door Guys and said I need some $ back. I paid and got nothing in return. Ryan agreed to give me back half. Said Tim was cutting the check. Two weeks later not check and no reply to my message asking where it was.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Central Ohio

      BBB Reports On

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