Business ProfileforBlack's Tree Service, LLC

Date of the transaction: On or about June 3, 2021 The amount of money you paid the business: $1,930.50 What the business committed to provide you: Remove fallen tree from housetop, as well as remove 2 trees, 2 stubs and 2 tree limbs. What the nature of the dispute is: Workers of Black’s Tree Service, LLC., under the supervision and direction o* ***** ****k cut tree(s) and tree parts and wrongfully tossed these items into neighbor’s yard without consent from neighbor and without authorization from Customer. When Customer complained, ***** Black, owner/operator, represented he would provide worker(s) the following week to remove the waste from neighbor’s yard. Due to no show on the following week, Customer removed the waste himself from neighbor’s yard. Customer was physically strained by the manual labor and suffered from poison ivy due to the task. Black’s Tree website states customer satisfaction is guaranteed. Customer was not satisfied. Additionally, stop payment was not put on check given to Black's Tree Service because Customer believed company would return, as promised, the following week. Whether or not the business has tried to resolve the problem: At a meeting with ***** *****’s attorney on 12/13/21* ***** ***** inappropriately focused on telling Complainant 4 x of his theory about the marriage relations of Customer. G**** ***ck stated Customer had authorized the discarding of tree(s) and tree parts into neighbor’s yard and suggested Customer did not know where the property line was located. There is a sharp contrast between the cut lawn area of Customer’s yard and the natural scrub area belonging to neighbor. Customer knows where the property line is because Customer cuts lawn on his property, pays property taxes for his own land, and about 28 years ago was involved in a property line dispute resulting from a seller having sold Customer a portion of the neighbor’s property which the seller falsely believed seller owned.