Complaints

This profile includes complaints for DunRite Exteriors/K-Guard Clog Free Gutters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DunRite Exteriors/K-Guard Clog Free Gutters has 3 locations, listed below.

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  DunRite Exteriors/K-Guard Clog Free Gutters

  8601 Freeway Dr Macedonia, OH 44056-1535

  
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  DunRite Exteriors/K-Guard Clog Free Gutters

  7761 First Pl Ste 3 Oakwood Village, OH 44146-6715

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  DunRite Exteriors/K-Guard Clog Free Gutters

  2100 Cloverleaf St E Columbus, OH 43232-4101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2024 we signed a contract for whole house vinyl siding on our ranch house with Dunrite via Gus Takiko’s for $15,000. The work proceeded about 4-5 weeks later for a duration of nominally a week. Since the “alleged” completion of the work as an engineer I have recently discovered violations of the National Electrical Code. Twice in the past 2 weeks Dunrite staff has called to see if we had any storm damage. Each time I told them about the total lack of the 4 screws mounting the electrical box to the side of the house and the sagging electrical supply line from the pole to the house. As of this date nothing has been done by Dunrite. They also cut the sealed security tag on the electrical box w/o replacing it or notifying the power company.
  Our electrical line sagged during the tornadoes about 2 weeks ago Tues. August 7, 2024 thus endangering our whole power. It also increased the risk for fire potential as well. We were without power for up to about a week per my ADT emails. A fire potential was a real concern as the neighbor’s historically have had their electrical mast on the side of their house fail. I recently discovered ours while placing removable black pipe foam Rubatex behind the sides of the box to keep spider outs after the job recently. Open holes also are a potential for spiders to get into the box and cause an electrical short and or fire.

  Customer Answer

  Date: 08/20/2024

  I would thought a major National Electrical Code violation would have been higher priority.  Not for multiple day to come.  IT STILL OPEN windy days too come too.

  

  Business Response

  Date: 08/24/2024

  My self and our Installation Manager Johnny had met with the customer on 8/21/24 @ 3:30, the customer was very belligerent and was cursing the entire time, calling us and the crew names. 

  We had all intentions on trying to listen to the customer and resolving the concerns that ***** had with his electrical. After allowing the customer to blow some steam off and inspecting the electrical mast and all brackets that were to be installed. We wanted to make sure that the home was in a safe condition and had no dangers of a fire. We indeed found that the electrical mast was fastened correctly with 2 brackets and the electrical conduit was also fastened with brackets. We had pointed this out to the customer and this had angered him even further. the electric wires leading to the home was not sagging and the anchor was still tight to the home as it was when we had completed the siding project. 

  We indeed find that the meter had screws that were not installed, we had offered to have this installed by a certified electrician and then the certified electrician could also inspect the rest because of the level of the concern. The customer was not happy with that. ***** told us to F off he wanted it completed right then and then told us to leave or he was going to call the police. 

  I asked ***** if he was denying service and he then told us to F off and said he would handle it himself. 

  Please review the attached pics showing the brackets are indeed installed and everything looks good. 

  I'm not sure how to handle this moving forward and it is unfortunate that ***** was obviously having a very bad day. 

  Customer Answer

  Date: 08/29/2024

  At no time did they offer to have a certified electrician come.   In fact they don't even have a permit from the city of Avon Lake for electrical work before or now (a matter of pubic record) (Even though they illegally opened the box and worked inside the meter box earlier that was witnessed.)

  I am already recommending to neighbors and others to not use their services as in MBA school we were taught it takes at Least twice the effort to recruit new customers a it does to retain happy ones.

   

  Dunrite also did not show up with a simple quality assurance/quality control form showing I requested of what was/will be  removed during jobs and back checked during the final work stages.  In other words they learned nothing and these mistakes will be repeated on other jobs.  In fact I am requested copies of all nearby municipalities for permits from their jobs and plan to make owners aware of what to look for to avoid repeat apparent violations or other issues.  I was a Certified Auditor with the Federal government for yrs.  too so I am a professional at ensuring proper optimal results per codes.  I also was associated with the American Society for Quality for yrs.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since day 1 of the K-guard gutter system being installed, the water shoots over the gutter and runs into the driveway. This causes ice on the ground and large icicles on the gutter. We have filed a warranty claim but the issue was never resolved. First took a long time to respond citing management changes causing delays. Each time they come out, there is a different reason. Too much water coming down from the eave, blah, blah, blah. They even convinced us to spend more money to install a gutter heating cable system but nothing solved the issue. Water still runs over even on a very slow rain. Latest call for warranty resulted in no call-back from the company at all, they just ignored us. So we have replaced the gutter and paid another company to install their product. Stay away from Dunrite and K-guard.

  

  Business Response

  Date: 03/13/2023

  In deed we have been out several times to address numerous concerns of the customer with overshooting and icicles. We had inspected the gutters and the attic to determine the reasons for the icicles the customer was having. 

  We found that the attic was not vented correctly and this was the direct cause of the icicle issues that the customer was having, we offered to heat the gutters in which the customer had then contracted with us to have the heat cables installed in her gutters.

  We also have addressed all the areas that are high flow areas such as the valley areas. These areas are prone to overshooting especially in heavy rains. All gutter will overshoot in heavy rains in theses high flow areas. 

  We do try to only deliver the best products and services to each and everyone of our customers. It is unfortunate that our customer was not satisfied and feels they will have better results with another product.

  We hope the best for all of our customers and will continue to solve their problems with long term solutions.  

  Customer Answer

  Date: 03/13/2023

   I am rejecting this response because: The water runs over all the time, not just during heavy rains.  If there is the slightest bi of snow that starts to melt, even the slowest of a trickle runs over the gutter.  Also, there was never any mention about the roof not being vented properly nor did they ever go into the attic to check ventilation because there is no access into the area above the addition.  These are just standard replies.  Caution everyone not to use them or get their gutter system.
  
  
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12th 2021 Dunrite Exteriors was hired to re-roof my house. was caught not replacing damaged roofer with proper materials.damaged my gutters had to fight them on just repairing them. wouldn't replace damaged drip edge.installed wrong color fascia metal on roof.had to re- roof house 2 times due to improper install and wrong material.horrific communication been waiting for the last year for Dunrite Exteriors to come back out and fix issues that have been arising plywood popping up from joists and re hang gutter that was not hung proper after shingle install.

  

  Business Response

  Date: 09/12/2022

  We did indeed install the roof for this customer, It was an insurance claim. We did replace the upper 3/12 roof slope with low sloped roofing instead of shingles, this was completed on our decision. The decision was made to make sure we installed the best product for the customer. With the lack of ventilation that was possible we did replace the roof at our own expense to insure a problem free roof system. 

  We had installed several colors of trim to find the one that matches the existing color as close as possible. Once we found one that was expectable we were able to move forward with the trim replacement. 

  We are working with the customer on repairing a couple of pieces of plywood that has popped up.