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Business Profile

Remodeling

Build Better LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My agreement was for labor only, one third down, one third when 50% completed. Final balance and materials when finished. Kitchen: Job was to paint new wood cabinets. Put up shelves. Do trim work to complete cabinets , 650.00 Put several pieces of flooring down and nail one side door facing to back door. Free. Bathroom: Remove tub and basin and reinstall, and take down two shelves and put up 3 cabinets on wall. 850.00. Build tub surround. 1500.00. Total for labor 3000.00 Job to be completed in 5 days. One sloppy coat of paint on cabinets. No prep and uneven coverage. One shelf installed wrong place.. Second shelf not installed. Had to have replaced large section of back splash where shelf was installed wrong. Too many holes. Paint on floor in kitchen, dining room, porch and sidewalk. Left a cabinet in middle of floor for a week. Worked one day and 2-3 hours each day for two days. Never cleaned any mess. Left paint rags on floor. Did not finish. Did not hear from them till the next week. Called and wanted to know if I wanted them to come back. We redid contract since tub and basin did not have to be removed and he did not install cabinets. He was to remove 850.00 and add repair of back door for 125.00. Did a sloppy job and dd not complete tub surround. Nailed up ceiling panel when adhedsive did not hold. No trim work. There are gaps at each end of tub and ceiling panel looks like it is pulling away. He left 5 tension type curtain rods holding up ceiling. There is a 2x4 at end of tub. He did not remove tub and basin or put up cabinets. Back door: A smaller door jam was installed and balance of area filled in with foam from what looks like a kids swimming pool noodle. It was only done about 2 weeks ago and foam is already tearing up. I paid 1000.00 down, and 1000.00 at 50%. 2000.00 total paid. The work is all to say the least sub standard. He does not appear to know what he is doing. I would like a refund of my money.

    Business Response

    Date: 06/17/2022

    I’m sorry you feel this way and I am sorry for my wrongs. We had other things going on such as the lawsuit we are going through with another client that had work to be fixed by us. As well as a large job that had started prior to yours. Name a day and time, we will come back and finish/fix everything to your standard. No charge on labor. I would also just like to state for the record I have over $500 wrapped up in materials there anyways, so it’s not just a problem for you. Once again, I apologize.

    Customer Answer

    Date: 06/22/2022

    [BBB transcription via consumer phone call]

    I would not like the business to return and finish the work. I just want my money back so I can hire someone else to complete the job. 

    Business Response

    Date: 06/22/2022

    That is alright. Please give me some time to acquire the funds as I’m not in a good place financially at this time. 

    Customer Answer

    Date: 06/22/2022

    [BBB transcription via phone call with consumer]

     

    I would like a time frame in which I would be paid in full. I am thinking 2 weeks. I need the money in order to hire others to complete the job. I prefer the refund in cash. 

    Business Response

    Date: 06/23/2022

    I am ok with giving you a refund. If that’s what it takes so be it. I will need some time to collect the funds. Considering I’m on a low pay court related job and also on a long term site that hasn’t produced much money yet. 

Build Better LLC is NOT a BBB Accredited Business.

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