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Business Profile

Radiology

Radiology Associates, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a balance due of $210.00 to Radiology Associated, INC on 2/7/24. This debt was sent to a collections agency, PCB. PCB sent me an invoice on 3/4/24. I paid the $210.00 balance directly to PCB on 4/4/24. I then mistaking made a duplicate payment directly to Radiology Associates INC for the same amount of $210.00 on 6/10/24. I have called multiple times in attempt to get a refund but Radiology Associates refuses to process. They claim that they have not received the payment I made to the collections agency. PCB confirmed today that the balance was paid in full on 4/4/24 and the payment was transferred to Radiology Associates in May 2024. I have bank statements proving the double payment. Radiology Associates has been extremely rude to me, lied to me, and even told me they would hang up on me when trying to get my money back.

    Business Response

    Date: 07/12/2024

    Radiology Associates Inc. (RAI) has confirmed that the initial April payment was reported in June to the PCB collection agency, but it did not get posted to the PCB's system. PCB indicated that if RAI reports a payment but there is no balance due on the account, PCB doesn't post any payment. At the time of the consumer's call to PCB in June, the balance was $0 because of the first $210 payment made in April. Since the payment were not posted to the PCB system, they incorrectly advised the consumer that he never paid. 

    There is record of the duplicate payment received. It will be refunded. 

    On July 02, 2024, a RAI billing representative advised the consumer by phone that RAI would adjust the billing system, reflecting the duplicate payments and process a refund. The next bi-weekly refund process is scheduled for July 15, 2024, and the consumer should receive the refund in the mail the week of July 22, 2024.  

    The RAI billing agent extends their apologies for the misunderstanding occurred by PCB and any dissatisfaction of services received by the consumer.  

Radiology Associates, Inc. is NOT a BBB Accredited Business.

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