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Business Profile

Carpet and Rug Cleaners

Stanley Steemer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My carpet was still dirty the door way stairs in spots all thru my carpet it took over 4 days b4 my stairs was dry my carpet was extremely hard which they told me serval times I would receive a check in the mail never did than I was told it would be added to my card but only $90 never received anything not even a sorry just a bad short attitude

    Business Response

    Date: 04/26/2024


    ---------- Forwarded message ---------
    From: **** ****** <*******************>
    Date: Wed, Apr 24, 2024 at 4:12 PM
    Subject: FW: You have a new message from the BBB of Central Ohio complaint #********.
    To: ***** ***** <**************************>


    Hi *****,

     

    This complaint is for an independent franchise location out of **** OH.

     

    The owner is **** ******

    Their address is:

    *** * ***** ***

    ****, oh *****

     

    Phone #: ************

     

    Could you please transfer this complaint to their local BBB?

     

    Best Regards,

     

    **** ******
    Customer Relations Manager
    IICRC Master Textile Cleaner
    IICRC Master Water Restorer
    Stanley Steemer | **** ********** **. | ******, ** *****
    P ************

     

Stanley Steemer is NOT a BBB Accredited Business.

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