Reviews
This profile includes reviews for WATCH Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromMark H
Date: 08/27/2024
1 starRating should be 0. They need to put themselves on an improvement program where they do not bill for their internet service when it goes out daily. Right now they blanket bill you for a month but go without service for 5 days a month. When it does work it’s not the connection speed you pay for. When you call and try to rectify after 3hrs, they act like 60-80% of the connection speed is good. Does that mean only paying 70% of my bill is OK? No . I consider this stealing and I’m sure we are not the only family they’re stealing from.
WATCH Communications
Date: 09/09/2024
Hello, thank you for leaving a review. We have a technical support supervisor reaching out to assist you with your internet concerns. Our apologies for any service issues you have experienced.Review fromSue J
Date: 08/12/2024
1 starHorrible service from customer service down to the tech they all lie. Been with out service for days now. Was told my account is being credited. Crediting the account does not fix the problem. Someone needs to phyically go out and fix it. NOT SIT behind a computer after being out 5 days now and expect it to fix it self. It just gets worse all the time. Stay away look for other options!Excuses excuses they blame it on a storm we had a month ago.WATCH Communications
Date: 08/13/2024
The tower you are connected to is currently experiencing degraded service issues. This issue was brought to our attention on August 10, and our network team has been working to resolve the problem since. Currently, we do not have an estimated time of resolution, however, at this time the service is only being affected for customers on accept point four. That is the access point you are attached to. We apologize for the inconvenience this has caused and appreciate your continued patience while we resolve this service concern.Review fromVera K
Date: 03/05/2024
1 starIf I could give -5 stars I would. Long wait times for lech support, their people have no problem lying to you and increased prices. We were without internet service for 6 weeks while they were switching out equipment for supposedly faster internet speeds. We were promised things and lied too so many times and then only received a $38 credit for everything they put us through. Up until now we had no other choices but now we do and watch has been cancelled at our house and our new carrier is wonderful. If you have any other viable choice than Watch seriously consider the other choice.Review fromJessica F
Date: 02/21/2024
1 starThe issue is for people that ACTUALLY use internet. Watch steaming services, work from home, ring doorbell. My sales person was a liar! If my internet service ran below 86% or the service was out, i would automatically get a bill credit. Wow! amazing! LIES! Anytime you call CS, The first thing you hear are the outages. I go down mid Dec, We arent getting a signal so we have to send out a tech. Day 4 still out, Tech cant find anything wrong. My husband drives by the tower and IT IS LAYING ON THE GROUND!! I get a LTE router box in the mail, no instructions just plug it in. Even worse!! Uses a ******** cell tower to make a wifi hotspot. THE WORST Call them again, well this is all they have, ok will i get reduced bill since I cant really use the internet now? NO because this dumb box is actually l $200 regularly! OMG. Ok, whatever. Fast forward to mid January. Internet is out. Call tech support, come to find out it has a data ******** have used it in 2 weeks. ***** says I am apart of the ******* outage they will raise the cap but I will have to call when it goes out so that they can raise it. Week later goes by and we have reached the cap again. I call back, get told they can only raise it once a month. Ok, can I get a bill credit for the remaining days. I will have to forward that the Super. Left a VM that they are trying to find out about the tower, if there is a long time plan & call back. No call back, No bill credit. Feb 1st, internet restarts. Lasted until last night the 20th. Call again. Tech guy sends me to a supervisor because they are the only ones that can approve the increase. **** the supervisor gets on the phone and is instantly hostile. No Hi, how are you tells me the only way they will raise my cap is if I pay $117 a month!!!! Absolutely not! I can get the exact same data cap from ****** net for $65 a month. He said well good, go with that then, anything else? no good bye AND HUNG UP ON ME!Review fromRobert P
Date: 02/06/2024
1 starThese people when I first contacted them told me that they were building a new broadcasting tower just a few hundred yards down the road from me. I wanted to wait until the tower was finished before signing with them.When they told me the tower was up, I told them to get me set up for service. No contract was involved. This was for internet and television service.I had so many times that I wasnt receiving a signal from them, I signed up with another company and eventually was able to contact them to come and get their equipment. Normally whenever I tried to contact them, I was told that I had to be put on hold, constantly, for about 160 minutes. It was nuts.When I finally contacted them to discontinue the service, it was about a week or so into a new month, but they told me that I would have to pay until the next billing cycle. This was a pathetic way to conduct a business. To this day, they have not come to pick up their equipment.Review fromRodney P
Date: 02/04/2024
1 starHorrible company. Internet was out more often than it actually worked. Was promised multiple "credits" but never received a single one. When I finally did cancel they had overcharged by one month. Have called three times to get a refund. I am always told " it's on the way" yet 5 months later I have yet to receive it. I feel they are crooks and have zero intention of refunding my money. I feel they are thieves just betting no one will take them to court over a hundred bucks.Review fromWayne W
Date: 01/04/2024
1 starIt is a along story how bad they are .Do not ever get on automatic pay with them .You have a hard getting your money back when they make a mistake in there favor .They will try to out wait you on phone calls to keep your money .*****Review fromEric F
Date: 12/22/2023
1 starWe havent had internet in a week cause the tower is down broke in half and they said there going to send us something in the mail so we can get back online. How are we going to get back online with a letter waste of money.Review fromLarry S
Date: 12/22/2023
1 starWatch Communications is a ruthless company to deal with. Living in arural area, I do not have many choices for internet service. Service was unreliable with frquent interruptions, some long and some short. The call wait times are unbelievable, I called once and was told the wait time would be 232 minutes. One hour plus was the norm. Finally I was able to move to a new home with cable service and contacted Watch to cancel service. Unknown to me, they allegedlly have a five day notification period for cancellation and I was calling one day late. There is no prorated charges, you have to pay for the whole month, $88.14. I'm sure the cancellation clause was in the 20 pages of leagalise you agree to when contracting for service, but I didn't see it. Immediately, I started to receive late notices, they wanted me to pay for whole month, 30 days of service I would not be using, plus, I receive a bill for ******** event though I was no longer a customer. In my opinion, they are a ruthless disorganized company with extremely rude employees.Review fromRachel B
Date: 11/07/2023
1 starThe worst customer service I have ever experienced. Ridiculously long wait times to talk to someone who does not know anything. They say they will have someone call back which never happens. Would not recommend this company!
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