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Auto Services

Lima Chevrolet Cadillac
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/27/2024. Towed my 17 Camaro in due to clutch issue. Was told I needed a new clutch assembly at the cost of $6700 per **** on the phone. Asked for a detailed estimate and was refused stating they just look up the parts and price the job. A mechanic friend came and looked at it once it was towed back home, low and behold, my brake fluid which is also for the clutch hydrolics was low. Filled it up and my clutch is good as new for the cost of $5.38 plus tax.

    Business Response

    Date: 12/09/2024

    Vehicle was towed into dealership 8/27/2024 for clutch pedal being soft and it would not engage in any gear. Upon inspection of clutch system the technician did see that the fluid was low, the technician then cleaned and inspected for brake fluid leaks to see where the loss of fluid came from. No external leaks were noted so the most logical assumption was an internal leak from the clutch actuator cylinder. In order to get to the root cause of the leak and correctly fix the vehicle the transmission does have to be removed to get to the clutch actuator cylinder and at that time the clutch disc, pressure plate and flywheel can be inspected to see if they are worn. The advisor would then be able to give the customer a breakdown of the parts needing replaced and the vehicle could  be correctly repaired. Being that this is a high performance vehicle and clutch components are commonly worn the advisor priced all components in the clutch system as a worst case scenario so there would be no surprises after transmission was removed. I do believe that the explanation of this situation could have been advised to the customer in a more detailed manner as to not cause the dissatisfaction that the customer is having with our service. Moving forward I would like to refund ******** her diagnostic fee that she paid of $133.51. I can send a check to the address that we have on file that is **** *** ****** ** **** ** *****, please let me know if this is correct. Also if there is anything else I can do in regards to this matter please reach out to me, I can be contacted at *********************************** or ************ and ask for ***** *********.

    Thank you
    ***** *********
    Service mgr.
    Lima Auto Mall
    ***********************************

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