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Business Profile

Auto Detailing

Front Row Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept. 19, 2025 $50.00 deposit via Venmo Detail of inside of 2004 ***** Tracker Owner said he wouldn't do detailing and now refuses to refund deposit.***** ********* said money would be back on credit card on Saturday, Sept. 27th. At 5pmish I requested the money from him via venmo and got No response. I sent him 2 private messages regarding the matter with no response.I have screenshots of conversation and a receipt for my 50.0p deposit of Detailing. He did state on his review that I posted that the deposit was to hold a spot. That was never disclosed.Also has advertisement on his business page that says to sign up with email and get 5.00 off. Apparently that is a lie also. Had another detail place do it and they did it in 6 hours with no problems. We bought a work car from boyfriend. All we seen was dog hair.

    Business Response

    Date: 10/06/2025

    FAILURE TO DISCLOSE. 1. Deposit is to get a spot on calender not for detailing the car. 2 I was going to give a deposit back even tho it's not required until she started bashing me and she couldn't wait on my accountant to process it. 3. the info supplied to me was incorrect and missing valuable parts. The condition of the car was not disclosed it had dog f**** and urine puddling on carpets that was not disclosed or the price would have been much higher. I wasnt about to detail it without the proper chemicals which I would have had if I was told the whole story. that needed dog bio ingredients.

    Customer Answer

    Date: 10/06/2025

     
    Complaint: 23961031

    I am rejecting this response because:

     

    I paid a $50 deposit for a full detail, and the receipt clearly states full detail deposit, not a deposit to hold a spot. You told me on Wednesday that the money would be returned to my card by Saturday, yet I never received it and got no response to my message that day.

     

    For clarification, a deposit is a partial payment made in advance as a guarantee that a service will be completed. It shows good faith from the customer and a commitment from the service provider to perform the agreed-upon work. If the service is not rendered, that deposit should be refunded unless otherwise stated in writing as non-refundable.

     

    At that point on Monday, I felt it was fair to post an honest review of my experience with you and your company that the deposit was paid, the job was not completed, and I had not gotten a refund when you stated on Wednesday, that the refund would be back on my card Saturday. 

    We bought the car for a work car. I told you that there was no smoking, but dog hair. We could only see what was in our view which was dog hair. We couldn't see what was under the seats. We dropped off Monday, but still it took you 2 days to tell me you were not going to complete the job.  

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to use Christmas gift certificate to get my vehicle detailed and no response to my calls or texts. Then he responded and said he opened back up in march. Also, said he would honor gift certificate throughout 2024. (Has since deleted that post) Informed him numerous times I could drop vehicle off to him. Or I would like a refund but would rather have vehicle detailed. He said he would pay some back then the rest owed. Then blocked me and quit responding.

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