Complaints

This profile includes complaints for Mr. Appliance of West Central Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr. Appliance of West Central Ohio

  1935 Elida Rd Lima, OH 45805-1514

• 

  Mr. Appliance of LaSalle County.

  Newark, IL 60541

• 

  Mr. Appliance of Dayton

  Serving the Dayton/Miami Valley Area Dayton, OH 45402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 5, 2025, I engaged the services of Mr. Appliance of Western Ohio for a residential repair of my Whirlpool washing machine (Model #: WTW8900BC0; Serial #: C42070970). Per the service invoice (#9650911), the technician diagnosed a failure of the suspension rods and recommended replacement. Following this, a secondary issue was identified—a faulty sensor—which was also replaced during the same visit. I was charged $391.05 for parts and labor, which I paid in full on the date of service.
  
  Despite the technician’s representation that the unit was fully repaired and operating properly upon completion, the appliance malfunctioned again shortly thereafter. I made multiple good-faith attempts to contact Mr. Appliance to report the issue and request a follow-up evaluation or corrective action. These efforts were met with silence—no return calls, no scheduling, and no further service rendered.
  
  This constitutes not only a failure to deliver the promised service, but also a breach of the implied warranty of workmanship. I relied upon the technician’s purported expertise and assurances. The service provided was materially deficient and has left me without a functioning washing machine, despite my payment for what was represented as a complete and successful repair.
  
  
  Desired Resolution:
  
  I am formally requesting a full refund in the amount of $391.05. This demand is based upon:
  
  the ineffective nature of the repairs performed,
  the failure of the company to respond to reasonable follow-up communications, and
  the resulting need for me to obtain alternative service to remedy the same issue.
  Should this matter remain unresolved, I reserve the right to pursue additional remedies through the Ohio Attorney General’s Office and other relevant consumer protection agencies.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/6/25
  $1699.53
  Technician said the compressor was bad,that it is under warranty , we needed to pay first then call LG to get refund.
  They ordered parts and scheduled for one week to repair to be done 6/13
  6/12 called LG for refund. He said that’s not the way it works. To call Mr Appliance and get my payment back. Then call LG they would do a diagnostic test over the phone and send Mr Appliance a letter of authorization and Mr Appliance will need to order parts directly from them.
  I plugged in the fridge. So it would be ready for the diagnostic test. Called Mr Appliance explained to them. She said she would send info to office and someone will call me right back. Didn’t hear from anyone checked fridge. It was cooling. Bought thermostat. It was cooling normal. Tech cane out next day. Confirms it’s working. Said he doesn’t understand how that happened. Took the unopened part boxes with him. Smirked and said good luck getting a hold of anyone for refund.
  5/16 called Mr Appliance spoke with **** Demanded to speak to a manager. She explained the refund process and 10 year warranty ask I give her till the 30th for resolution. She would email or call me. Never heard from her again
  A couple hrs later a supervisor calls. ****. She talked to LG they said it will happen again. To let her send out someone to change the compressor, I said no not till I get my refund. Then I will go through LG. She said she will call LG and get this figured out and will call me back. Never heard from her.
  6/19 spoke with ****** for Mr Appliance. Again will send to office and someone will call me back. No one called
  6/30 called Mr Appliance spoke with *******. Again will send to office.
  Obviously this was misdiagnosed. They have my money and the unopened parts.
  Thank you!

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment with Mr. Appliance (President of West Central Ohio brand is **** *****) on 4/28 to fix my refrigerator. The technical came out for the first time on 4/30 and stated that I needed to purchase a new switch board which I did for $483.91. The technician then scheduled a follow up appointment on 4/30 to put in the new part which he showed up for without the part nor had I received the part. I received the part in the mail two days later so the technician came back for the third time on 5/13 however it was the wrong part (he claims the manufacturer sent me the incorrect part that he ordered). I then scheduled a fourth appointment on 5/21 and the company assured me that they would be bringing the correct part and would get my refrigerator fixed however the technician showed up once again with no part and I had not received the new part. After weeks of me calling the company demanding they send me the correct part that I had already paid for the technician came out to my house a fifth time on 6/6 and once again had the wrong part. I had called this company more than 10 times demanding my money back however they are saying the original purchase was non-refundable (which the technician never mentioned). The office has stated they will raise this with their management who I came to know was the company President **** ***** and he would contact me immediately to discuss the situation and every time I call the home office they state "They can't get a hold of him or that he is looking into it". It is now 6/26, two months after I originally booked the initial appointment and they will not contact me to give me status of the part that I ordered nor give me my refund for the original purchase was took place on 4/30. I have gone two full months without a working refrigerator which is completely unacceptable.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had mr appliance on April 7th for an oven issue
  
  At that point they scheduled to be back to following week to fix no big deal. Already took off work etc.
  
  At that point they called night before saying they couldn’t get parts. This happened twice before I would reschedule.
  
  I would never have agreed to a contract that would tell me it would take two months to get parts.
  
  Anyways wrong parts ordered by first tech Incan it did fix the issue. Second tech ordered correct parts. First tech no longer is with company.
  
  Waited on parts. Parts came in schedule almost two weeks out to give enough time bc the tech had surgery.
  
  Appointment is tomorrow am get a call at 5 trying to schedule for Saturday. Like I work in healthcare have to adjust my schedule for these on multiple times. If I start asking for my pay back maybe they could keep an appointment. Since I’ve had to inconvenience myself on multiple times due to lack of their staff I would like all cost of labor back at this point. April 7th to June 12th is excessive to not have an oven. They should be upfront about parts beforehand.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 05/09/2025
  Cost 1883.58
  Paid for service for repair gas range, and replacement cooktop. I was told before agreed to service parts are at warehouse and would be in around 2 weeks. I agreed to service and appointment was scheduled. Since that time Mr. Appliance has continually rescheduled my repair due to parts on “back order.” However when you call Wolfe range home office customer,er support, they do not have back ordered parts. After 3 cancellations of repair I have asked for my money back. They will not refund my money nor management return my calls despite multiple requests that I have made. They have taken my money and will not deliver a repair service. I need help. I now believe they re fraudulent in offering their service and have stolen my money via scamming. They cannot deliver the promised service. This is causing me great distress.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Mr. Appliance regarding an unresolved issue concerning a part order. On May 2nd, we ordered a main circuit board and an AWS display circuit board for our wall oven. The parts were on backorder.
  
  Given recurring problems with our oven, I contacted the manufacturer, Z-Line Appliance, directly for an update. Due to the repeated issues, Z-Line generously agreed to send us a brand new wall oven at no charge.
  
  Upon learning this, I immediately contacted Mr. Appliance. We had pre-paid for the original parts, as per their policy (they stated they'd been "burned before"). However, this is an unusual circumstance where the parts are still on backorder, meaning Mr. Appliance has not incurred any cost for them.
  
  Since Wednesday, May 28th, I have repeatedly attempted to speak with a manager to request a refund or cancellation of the part order. I have spent significant time on hold and have been met with responses that management is "very busy" and that they are "working on it," with no resolution. I specifically requested the purchase order number they used with Z-Line so they could cancel the backorder, but this information has not been provided. My attempts to resolve this directly have been unsuccessful.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Mr. Appliance ( the "company") to determine why my 11 year old washer would not spin. They advised me that to come out to determine the problem, the cost would be $119. On Tuesday September 24, 2024, a man from the company came out and determined that the washer needed a new clutch. He advised me of the cost for the part and repair and I paid the quoted price of $528.26 in advance of the repair ( included service visit) which was to be completed that coming Friday September 21, 2024.
  
  On that Friday, the company called me to reschedule because according to the company representative, the part did not come in and we rescheduled for Monday September 30. Within one hour of that call, surprisingly, the part was delivered to my home and I called the company to advise them of the same. However, they could not send anyone out that day and we kept the Monday rescheduling date.
  
  On Monday September 30, a different man from the company came to fix the washer but he determined that the part ordered and delivered to my home was not even a part for my washer and proceeded to order a new and different part which was a sensor and rescheduled the repair for Thursday October 3, 2024. I gave that service person the clutch that had been delivered to my home.
  
  On that Tuesday October 1, a repairman from GE came to my home to fix our refrigerator. In passing, I advised him of the washer and he asked if he could look at the washer. I let him do so and he showed me what was wrong ( shaft and gears) and he advised me that just the parts alone would cost over $700. So, I call Mr. Appliance to cancel the repairs and reimburse me for the money paid to them less the service visit or $119. ( I still have the bad gears etc. for the old washer as evidence of the actual problem with the washer.
  
  I have not been reimbursed and the manager, **** simply will not numerous calls to discuss the matter. In a nutshell, I paid $528.26 for a bad diagnosis and no repairs.
  
  
  
  I

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Mr Appliance technician came to my home 3/21/25 to diagnose an issue with my dryer. He diagnosed that my dryer needed a new Thermostat and Limiter. He required full payment upfront for the parts and the repair before scheduling the actual service. I paid $447.96, trusting they’d follow through. I didn’t realize that they overcharged my credit card because the invoice which I received via email was for $436.58 and included tax.
  
  On the day of the repair, I received a call saying the parts should arrive by 2:00 PM and the technician would arrive at 3:00 PM. However, the technician showed up 1.5 hours early, claimed the parts had been sent to the wrong city, told me I had to reschedule, and left. The parts actually arrived at my house just 30 minutes later.
  
  I called Mr. Appliance and spoke with **** *****, the President. He wanted me to reschedule the service. I explained that I do not trust the company and didn’t want them in my home again. I was told no refunds would be given, the unopened unused parts were non-returnable. I pointed out that no service was ever completed. He said they could refund me for the service but it would take a few weeks. I was not provided with an amount that would be refunded. I have not received any refunds from Mr Appliance to date.
  
  I scheduled my repair with a different company for 3/27/25. Their technician thoroughly inspected my dryer and found nothing wrong. He ran multiple tests and confirmed it was working perfectly. He said that the parts Mr. Appliance required me to purchase were completely unnecessary—those specific parts don’t magically start working again if they’re faulty. This means Mr. Appliance’s technician either misdiagnosed the issue or intentionally misled me.
  
  On 4/03/25 Mr. Appliance charged my credit card an additional $475.98—without my authorization. No further service was ever rendered. My messages have gone unanswered. I’ve since contacted my credit card company about the unauthorized charges.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a technician come out to my house on 2-18-25 to diagnose what the issue with my dryer was. He was at my home maybe 15 minutes and told me that the issue was there was a blown thermal fuse. I asked him how he knew it was a blown thermal fuse and he said he "listened" to the dryer and you can tell when it's a thermal fuse vs. the motor. He proceeded to show me how he listened to the dryer while trying to start the machine. He quoted me $411 to fix the issue and would have to order the part and come back another day. I told him that I would purchase the part myself and have someone fix it. On Sunday, 02-23-25, we spent 3 hours taking the dryer apart and replacing it with a new thermal fuse, only for it to do the exact same thing. The thermal fuse is usually involving the dryer heating element. My dryer had no problem heating up, but I assumed he was the professional and knew what he was looking for. Anyway, I proceeded to do a Google search and was confused how he was able to diagnose the issue by just putting his ear to the dryer.
  
  The Google search stated:
  
  a quick web search:
  
  
  To diagnose a blown thermal fuse on a dryer, locate the thermal fuse (usually on the exhaust duct), then use a multimeter to test for continuity; if the meter reads no continuity or a very high resistance, the thermal fuse is blown and needs replacing; the main symptom of a blown thermal fuse is a dryer that won't heat up at all, even though it may still run and spin the drum. 
  
  He did not diagnose the issue properly because he didn't do anything but listen to it by putting his ear to the machine.
  
  I would like the money back that I had to pay to diagnose it. I already am out an additional $50 for the part itself.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29 2025, I had Mr. Appliance at my home due to an issue with my washing machine not working. After diagnosing that a motor replacement was needed, I was shown a tablet screen listing the motor cost was $594.74, plus $40 tax-total $635.48. I authorized payment, which included the $119 service call fee. The rep at Mr. Appliance tried adding on MORE tax, after the tax had already been added. We got that corrected. A different tech came to install the motor on Feb 5, and during install, he made a call to the original tech, because he couldn't **t the washer to work. He then informed me that I NOW needed a new control board, which had to be ordered. I paid another $345.39 for the cost of the control board on Feb 5. Their tech claimed that because the washer had been restarted too many times, the control board wouldn't work. I'd never heard that before. So after waiting for this supposed "backordered part" for 2 weeks-with no tracking or other info provided, I contact **, the manufacuterer. I was told that the part was no longer available, but due to a prior recall, they'd send their own tech out to check and see if it was connected to the recall service I had before. I tried to return a call to Mr. **** ***** several times, but he hasn't returned my calls, after he intially called and left me an unclear speaker phone message last week. I also reached out to him yesterday and today, with no success. I'm at my wit's end. Yesterday, Feb 19 2025, **'s tech ***** checked and found that the motor was not functioning properly, and advised that, before coming out, he checked and confirmed that the control boar that had been ordered, was no longer available. He also said that it was unheard of that a control board would't work after restarting the washer 'too many times'. He's been a ** tech for 23 years. I had to make the decision to s buy a new washer now, and just want a refund of the $345.39 spent on the part that the manufacturer confirms is no longer available.