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Customer Review Ratings
Average of 14 Customer Reviews
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Review fromJeremy M
Date: 05/27/2023
1 starApp refuses to accept my SSN.
I set up biometrics twice Nd the app refuses to keep it for my next login. This company does not make payments easier it makes them a total nightmare!
ExpertPay
Date: 05/30/2023
When using the app, there is the option to use biometric login. It does require to access the setting and manually activate it. We have asked the Customer Service Manager to contact you to assist you with the biometric feature.Review fromJj M
Date: 03/25/2023
1 starThese people are not very good at their jobs. It's no wonder why support isn't paid they lack the resources to even comprehend what their job entails let alone give you any rational information that pertains to a support case.ive tried for a week to talk with someone who had any sense in their heads but to no avail.. they have no case numbers to reference anything. So now I send a check to support every week because they have no information on me even though I only changed jobs and had been paying for 4 years prior. Stay away because it's shady business.ExpertPay
Date: 03/27/2023
spoke with ******* ********** and he is having his company take the child support payments out. However, ExpertPay does not have access to his case information. ExpertPay is simply a method to make a child support payment which can be used for all 50 states. We are required by NACHA (National Automated Clearing House Association) to know who the end user is on the system. When entering the name, ssn and address, in order to authenticate the system requires the information to be accurate. When speaking with our Customer Service representatives, the user is able to escalate the call to the manager.Review fromPaige W
Date: 01/23/2023
1 starAbsolutely the worst customer service I’ve ever had to deal with , very shady & disrespectful . Whoever is reading this make sure you use a different third party company .Review fromRussell B
Date: 01/12/2023
1 starThis company is a horrible company and should be shut down completely. I have used the service for over 4 years and it is nothing but a waste of time and resources. The many complaints revolve around properly collecting money and then remitting to the state as related to custody payments. I was not surprised to see so many 1 star ratings and complaints. Today the site seems to be completely down and I am unable to make any payments at all. I can only hope that a government agency can shut the organization down. I will choose to go to the state office and pay my child support than use this horrible service.ExpertPay
Date: 01/12/2023
ExpertPay is simply a method to make a child support payment it is not mandatory in any state. ExpertPay's processing timeline is clearly stated in the Terms of Service and processes payments as designed and described. When ExpertPay is performing maintenance, the maintenance page is displayed. I see that a payment has been submitted with an effective date of 1/12/23 for this account.
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