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Average of 14 Customer Reviews
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Review fromPaige W
Date: 01/23/2023
1 starAbsolutely the worst customer service I’ve ever had to deal with , very shady & disrespectful . Whoever is reading this make sure you use a different third party company .Review fromRussell B
Date: 01/12/2023
1 starThis company is a horrible company and should be shut down completely. I have used the service for over 4 years and it is nothing but a waste of time and resources. The many complaints revolve around properly collecting money and then remitting to the state as related to custody payments. I was not surprised to see so many 1 star ratings and complaints. Today the site seems to be completely down and I am unable to make any payments at all. I can only hope that a government agency can shut the organization down. I will choose to go to the state office and pay my child support than use this horrible service.
ExpertPay
Date: 01/12/2023
ExpertPay is simply a method to make a child support payment it is not mandatory in any state. ExpertPay's processing timeline is clearly stated in the Terms of Service and processes payments as designed and described. When ExpertPay is performing maintenance, the maintenance page is displayed. I see that a payment has been submitted with an effective date of 1/12/23 for this account.Review fromStephen W
Date: 11/15/2022
1 starI called 27 times today (Nov 14 2022) to go on loop with a broken system in order to answer 4 forms of PII including my social security number to be told something I already knew (unlock an account) that needed another contact only available via email and I needed to wait 72 hours to hear a peep at best.My problem has not been solved.ExpertPay
Date: 11/15/2022
ExpertPay is a debit-based system. When a financial institution returns a payment for any reason, the ExpertPay account is inactivated and the user is charged a returned payment fee as described in the Terms of Service. depending on the returned payment reason, ExpertPay debts for the fee and then reactivates the ExpertPay account once the user's financial institution clears the funds. ExpertPay processes payments on the same timeline that banks do and takes holidays into consideration. Please allow time for our representatives to return your call. sometimes this may take up to ***** hoursReview fromLauren S
Date: 11/11/2022
1 starJust like the other reviews, ExpertyPay is horrifying. For the last 2 years I have been in a messed custody battle where my ex-husband claimed false accusations and the unethical judge allowed him to take my 2 sons from me. I'm in the process to work to move them back and I put nothing past my ex at this point. If he killed me, I would not be surprised. Well I go to pay my monthly support and the money was taken out the same day I got paid, so it was returned. One would like that I could just go in and re-submit the payment. No ExpertPay likes to make life even harder for the non-custodial parent already in a stressful situation. ExpertPay deactivated my account until they collected a $50 fee. Okay, just let me pay that. No now I had to wait from Nov 4 to Nov 8 for them to take the $50. It is now Nov 11th and I STILL cannot access my account. I was told various times by ExpertPay, and ******************* of Conduent that it was to be reactivated specifically on Nov 10. Of course it's not. Today is Veteran's Day. Their closed, enjoying their day off. Me being a Veteran, I don't get to enjoy that because now I get to spend my earned day hoping my ex brings my kids to exchange tonight.ExpertPay
Date: 11/14/2022
ExpertPay is a debit-based payment portal. ExpertPay processed payments according to the federal holiday and banking schedule and regulations. Payments are debited from the user's bank account according to the instructions provided by the user. ******************** receives a provisional credit from the bank. NACHA allows the user's bank three business days to return the payment for any number of reasons (i.e. insufficient funds, debit block and numerous other reasons. Thes same process is applied to fees. Again, ExpertPay processes payments and runs files according to the banking schedule. Holidays are not considered a bank processing day. ExpertPay accounts are re-activated based on the fee clearing the user's bank account.
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